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IncidentFixed

UA1.KHA network unavailability

General infrastructure update

We investigating network outage on UA1.KHA location. More information will be available soon.

Published
Last modified

Event history

Updates and status changes in chronological order. UTC and your local time are shown together.

  1. Published

    We investigating network outage on UA1.KHA location. More information will be available soon.

  2. Update · Fixed

    issue was caused by backbone router software crash. We investigating dump to identify root cause of reboot. All metrics back to normal now.

    Exact time unavailable in the original archive

  3. Update · Identified

    Unfortunately, router crash occured again. Our staff working to setup work-around to prevent further outages.

    Exact time unavailable in the original archive

  4. Update · Watching

    Connectivity restored, affected device was booted from backup storage. We monitoring this issue.

    Exact time unavailable in the original archive

  5. Update · Identified

    Unfortunately, work-around procedures was not enough. We started procedures to switch router to another one for most services.

    Exact time unavailable in the original archive

  6. Update · Identified

    We are continuing to replace the border router. Our staff working onsite with duty engineers. We will keep you informed about progress and ETA.

    Exact time unavailable in the original archive

  7. Update · Identified

    Preparation for final border router platform replacement almost done. We expect one or two minor packet loss or BGP flap for 30-60 seconds during next 30 minutes.

    Exact time unavailable in the original archive

  8. Update · Watching

    Backbone router replaced, all traffic redirected to fully functional device. Broken devices removed from network.

    Exact time unavailable in the original archive

  9. Update · Fixed

    All systems back to normal. Our apologies for any inconvenience caused. Customers with questions or concerns are encouraged to reach out to our support team.

    Exact time unavailable in the original archive