Some systems are experiencing issues

Stickied Incidents

Thursday 24th February 2022

Notification of the status of UA1 and UA2 data centers.

Starting from 5:00 EET on February 24, data centers UA1 and UA2 provide services "as is", without guarantees of service availability and data safety. The provision of "on site" technical support is also not guaranteed in these locations. Our absolute priority is the safety of our colleagues and our clients - please do not plan visits to data centers.

For most virtual services, we back up user data in our data centers in other regions. For dedicated servers - we are ready to provide our customers with dedicated servers of a similar configuration in our other data centers for data migration.

Contact our support team for details.

Починаючи з 5:00 EET 24 лютого, центри обробки даних UA1 та UA2 надають послуги «як є», без гарантій доступності сервісу та безпеки даних. Надання технічної підтримки «на місці» також не гарантується в цих місцях. Нашим абсолютним пріоритетом є безпека наших колег і наших клієнтів – будь ласка, не плануйте відвідування центрів обробки даних.

Для більшості віртуальних послуг ми створюємо резервні копії даних користувачів у наших центрах обробки даних в інших регіонах. Для виділених серверів - ми готові надати нашим клієнтам виділені сервери подібної конфігурації в інших наших дата-центрах для міграції даних.

Зв’яжіться з нашою командою підтримки, щоб дізнатися більше.

Past Incidents

Wednesday 23rd September 2026

Service Unavailability - UA2.IEV/UA1.HRK

UPDATE 5 (13:15 EEST 24.09.2026):

We have started disaster recovery procedures using our cold storage platform to restore virtual servers from available backups at other EU datacenters. There is still no estimated timeline for repairs to the building’s infrastructure or for restoring services at UA2.IEV.

Dedicated server customers are receiving support tickets with details about replacement servers. We will activate these replacement services throughout today.

Thank you for your support and patience.

UPDATE 4 (08:00 EEST 24.09.2026):

Investigations are underway regarding damage to the data center's technical infrastructure. After this, there will be additional information regarding the possibility of its further operation.

We will share further information as soon as it becomes available. Thank you for your patience and understanding.

UPDATE 3 (21:50 EEST 23.09.2026):

There is still no estimated time for restoring services at our UA1/UA2 locations.

Emergency and goverment services continue to work on site, but we have not yet received any official updates.

We will share further information as soon as it becomes available. Thank you for your patience and understanding.

UPDATE 2 (13:00 EEST 23.09.2026):

According to preliminary reports from datacenter staff, the equipment appears to be undamaged. However, we do not yet have an estimated time for bringing it back online and restoring services. As soon as further information becomes available, we will publish an update on our Status Page.

UPDATE (12:00 EEST 23.09.2026):

Infrastructure components at our UA2.IEV location in Kyiv have been powered off following a russian attack in the area. The condition of these components and the overall status of the location remain unclear. There is still no estimated time for service restoration.

We recommend that affected customers review their disaster recovery plans. Replacement VDS and Dedicated Servers are available for immediate activation at our EU and US locations. Please contact our support team through the customer portal for details and to arrange replacement.

We appreciate your patience and support. Updates will be posted on our status page.

Our UA2.IEV location in Kyiv has been unavailable since 11:10 EEST (08:10 UTC) on September 23. There is currently no estimated time for service restoration.

More details and updates will be posted on our status page. If you have any questions, please contact our support team through the customer portal.