ITLDC Status

UPS Maintenance - EU9.DUS

The datacenter operator will perform scheduled preventive maintenance on the Uninterruptible Power Supply (UPS) system at DUS1, serving our EU9.DUS location in Dusseldorf. The work is intended to maintain the safety and reliability of the power supply infrastructure and is scheduled for the following windows in 2026:

October 26, 23:00 - October 27, 07:00 CET (October 26, 22:00 - October 27, 06:00 UTC).

October 27, 23:00 - October 28, 07:00 CET (October 27, 22:00 - October 28, 06:00 UTC).

The operator estimates approximately 6 hours of actual maintenance work. No power interruptions or disruptions to customer systems and services are expected. Network connectivity will not be affected, and no action is required from customers.

Qualified technical personnel will carry out the work under on-site supervision by the datacenter's Facility Management team. The power infrastructure will be continuously monitored by monitoring systems and on-site personnel, with contingency measures in place in case of irregularities.

If you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance, including confirmation of completion, will be published on our status page.

Stickied Incidents

Thursday 24th February 2022

Notification of the status of UA1 and UA2 data centers.

Starting from 5:00 EET on February 24, data centers UA1 and UA2 provide services "as is", without guarantees of service availability and data safety. The provision of "on site" technical support is also not guaranteed in these locations. Our absolute priority is the safety of our colleagues and our clients - please do not plan visits to data centers.

For most virtual services, we back up user data in our data centers in other regions. For dedicated servers - we are ready to provide our customers with dedicated servers of a similar configuration in our other data centers for data migration.

Contact our support team for details.

Починаючи з 5:00 EET 24 лютого, центри обробки даних UA1 та UA2 надають послуги «як є», без гарантій доступності сервісу та безпеки даних. Надання технічної підтримки «на місці» також не гарантується в цих місцях. Нашим абсолютним пріоритетом є безпека наших колег і наших клієнтів – будь ласка, не плануйте відвідування центрів обробки даних.

Для більшості віртуальних послуг ми створюємо резервні копії даних користувачів у наших центрах обробки даних в інших регіонах. Для виділених серверів - ми готові надати нашим клієнтам виділені сервери подібної конфігурації в інших наших дата-центрах для міграції даних.

Зв’яжіться з нашою командою підтримки, щоб дізнатися більше.

Past Incidents

Thursday 8th October 2026

US3.MIA Network Outage

UPDATE 3

The issues was successfully resolved.

UPDATE 2

The issue affecting network connectivity at our US3.MIA location in Miami has been identified. The current estimated time to complete repairs is approximately two hours from this update.

We apologize for the disruption and thank you for your patience and trust. We will publish further updates on this status page, including any changes to the repair estimate.

UPDATE 1

The partial network outage at US3.MIA is ongoing. Our engineers continue to investigate the cause and work to restore normal connectivity.

We do not yet have a confirmed time for full recovery. We will provide another update when more information becomes available.

We are experiencing a partial network outage at our US3.MIA location in Miami. Some customers may be unable to reach their services.

Our engineers are investigating the issue. We will publish updates on this status page as more information becomes available.