{"schema_version":"1.0","title":"ITLDC Status events","home_url":"https://status.itldc.com/","feed_url":"https://status.itldc.com/feed.json","generated_at":"2026-10-27T08:08:55.287Z","updated_at":"2026-10-23T23:54:00.000Z","total":170,"limit":100,"offset":0,"items":[{"schema_version":"1.0","historical":true,"id":"8882be29-2e08-5800-ae74-3c1f16e5e49a","public_id":193,"type":"incident","title":"Delays in Service Activation and IP Address Allocation","public_path":"/incident/193","url":"https://status.itldc.com/incident/193","description":"UPDATE 14:00 EEST: Issue should be resolved.\n\nAffected components: Internal IP management subsystem\n\nIncident start: October 23, 2026, at 23:00 UTC (October 24, 2026, at 02:00 EEST)\n\nImpacted services: Activation of new VDS and dedicated server orders, allocation of additional IP addresses, and IP address replacements. Active services are not affected.\n\nIncident description:\n\nDuring security updates to several infrastructure components, additional changes to the IP address allocation system became necessary. As a result, new service activations and IP address requests may take significantly longer than usual.\n\nThe vendor is working on the issue, and we remain in close contact with their developers. Existing VDS, dedicated servers, colocation, and related services continue to operate normally.\n\nWe apologize for the delays and will provide updates as more information becomes available.","status":"resolved","severity":null,"object":null,"created_at":"2026-10-23T23:54:00.000Z","published_at":"2026-10-23T23:54:00.000Z","updated_at":"2026-10-23T23:54:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-193-published","kind":"created","occurred_at":"2026-10-23T23:54:00.000Z","message":"UPDATE 14:00 EEST: Issue should be resolved.\n\nAffected components: Internal IP management subsystem\n\nIncident start: October 23, 2026, at 23:00 UTC (October 24, 2026, at 02:00 EEST)\n\nImpacted services: Activation of new VDS and dedicated server orders, allocation of additional IP addresses, and IP address replacements. Active services are not affected.\n\nIncident description:\n\nDuring security updates to several infrastructure components, additional changes to the IP address allocation system became necessary. As a result, new service activations and IP address requests may take significantly longer than usual.\n\nThe vendor is working on the issue, and we remain in close contact with their developers. Existing VDS, dedicated servers, colocation, and related services continue to operate normally.\n\nWe apologize for the delays and will provide updates as more information becomes available.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"98afcbfc-dbff-5940-adb3-3174dbdba7d9","public_id":192,"type":"maintenance","title":"Virtualization Clusters Security Upgrade","public_path":"/maintenance/192","url":"https://status.itldc.com/maintenance/192","description":"UPDATE: Maintenance has been extended and is now expected to be completed by 24 October 2026 at 20:00 UTC.\n\nWe will upgrade our virtualization clusters to apply security patches during the maintenance window below:\n\n• EEST (UTC+3): 20-10-2026, 12:00 – 22-10-2026, 20:00.\n\n• UTC: 20-10-2026, 09:00 – 22-10-2026, 17:00.\n\n• CET (UTC+1): 20-10-2026, 10:00 – 22-10-2026, 18:00.\n\n• Central European local time (CEST, UTC+2): 20-10-2026, 11:00 – 22-10-2026, 19:00.\n\n• Miami time (EDT, UTC−4): 20-10-2026, 05:00 – 22-10-2026, 13:00.\n\nHD VDS, NVMe VDS, and legacy VDS products are affected. Your virtual server will be rebooted during this window, with a brief service interruption expected to last approximately 5-7 minutes.\n\nThe upgrade addresses CVE-2026-99999, a Linux kernel vulnerability in IPv4 packet processing. Invalid packet checksum metadata can cause network header corruption. Applying the security patches helps protect the security and reliability of the virtualization infrastructure.\n\nDedicated Server/Colocation customers hosting their own or customers’ virtual machines should schedule their own maintenance and apply available patches for affected software. Please check your operating system and virtualization software vendors’ security bulletins for affected versions, patches, and any required reboot steps.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"completed","severity":null,"object":null,"created_at":"2026-10-20T08:17:00.000Z","published_at":"2026-10-20T08:17:00.000Z","updated_at":"2026-10-20T08:17:00.000Z","starts_at":"2026-10-20T09:00:00.000Z","ends_at":"2026-10-24T20:00:00.000Z","ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-192-published","kind":"created","occurred_at":"2026-10-20T08:17:00.000Z","message":"UPDATE: Maintenance has been extended and is now expected to be completed by 24 October 2026 at 20:00 UTC.\n\nWe will upgrade our virtualization clusters to apply security patches during the maintenance window below:\n\n• EEST (UTC+3): 20-10-2026, 12:00 – 22-10-2026, 20:00.\n\n• UTC: 20-10-2026, 09:00 – 22-10-2026, 17:00.\n\n• CET (UTC+1): 20-10-2026, 10:00 – 22-10-2026, 18:00.\n\n• Central European local time (CEST, UTC+2): 20-10-2026, 11:00 – 22-10-2026, 19:00.\n\n• Miami time (EDT, UTC−4): 20-10-2026, 05:00 – 22-10-2026, 13:00.\n\nHD VDS, NVMe VDS, and legacy VDS products are affected. Your virtual server will be rebooted during this window, with a brief service interruption expected to last approximately 5-7 minutes.\n\nThe upgrade addresses CVE-2026-99999, a Linux kernel vulnerability in IPv4 packet processing. Invalid packet checksum metadata can cause network header corruption. Applying the security patches helps protect the security and reliability of the virtualization infrastructure.\n\nDedicated Server/Colocation customers hosting their own or customers’ virtual machines should schedule their own maintenance and apply available patches for affected software. Please check your operating system and virtualization software vendors’ security bulletins for affected versions, patches, and any required reboot steps.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":"2026-10-20T09:00:00.000Z","ends_at":"2026-10-24T20:00:00.000Z"}]},{"schema_version":"1.0","historical":true,"id":"85e29963-a261-5988-a0a6-22db4e2c1dee","public_id":190,"type":"maintenance","title":"UPS Maintenance - EU9.DUS","public_path":"/maintenance/190","url":"https://status.itldc.com/maintenance/190","description":"UPS Maintenance - EU9.DUS\n\nThe datacenter operator will perform scheduled preventive maintenance on the Uninterruptible Power Supply (UPS) system at DUS1, serving our EU9.DUS location in Dusseldorf. The work is intended to maintain the safety and reliability of the power supply infrastructure and is scheduled for the following windows in 2026:\n\n• October 26, 23:00 - October 27, 07:00 CET (October 26, 22:00 - October 27, 06:00 UTC).\n\n• October 27, 23:00 - October 28, 07:00 CET (October 27, 22:00 - October 28, 06:00 UTC).\n\nThe operator estimates approximately 6 hours of actual maintenance work. No power interruptions or disruptions to customer systems and services are expected. Network connectivity will not be affected, and no action is required from customers.\n\nQualified technical personnel will carry out the work under on-site supervision by the datacenter's Facility Management team. The power infrastructure will be continuously monitored by monitoring systems and on-site personnel, with contingency measures in place in case of irregularities.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance, including confirmation of completion, will be published on our status page.","status":"active","severity":null,"object":{"id":"a46e5070-13a6-40a5-b49b-4d47c2660fb8","type":"location","name":"Dusseldorf","code":"EU9.DUS","region":"Europe","country":"Germany","country_code":"DE","city":"Dusseldorf"},"created_at":"2026-10-14T15:20:37.000Z","published_at":"2026-10-14T15:20:37.000Z","updated_at":"2026-10-14T15:20:37.000Z","starts_at":"2026-10-26T22:00:00.000Z","ends_at":"2026-10-28T06:00:00.000Z","ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-190-published","kind":"created","occurred_at":"2026-10-14T15:20:37.000Z","message":"UPS Maintenance - EU9.DUS\n\nThe datacenter operator will perform scheduled preventive maintenance on the Uninterruptible Power Supply (UPS) system at DUS1, serving our EU9.DUS location in Dusseldorf. The work is intended to maintain the safety and reliability of the power supply infrastructure and is scheduled for the following windows in 2026:\n\n• October 26, 23:00 - October 27, 07:00 CET (October 26, 22:00 - October 27, 06:00 UTC).\n\n• October 27, 23:00 - October 28, 07:00 CET (October 27, 22:00 - October 28, 06:00 UTC).\n\nThe operator estimates approximately 6 hours of actual maintenance work. No power interruptions or disruptions to customer systems and services are expected. Network connectivity will not be affected, and no action is required from customers.\n\nQualified technical personnel will carry out the work under on-site supervision by the datacenter's Facility Management team. The power infrastructure will be continuously monitored by monitoring systems and on-site personnel, with contingency measures in place in case of irregularities.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance, including confirmation of completion, will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":"2026-10-26T22:00:00.000Z","ends_at":"2026-10-28T06:00:00.000Z"}]},{"schema_version":"1.0","historical":true,"id":"c2e98a40-3116-5933-accc-a9277e138f80","public_id":189,"type":"incident","title":"US3.MIA Network Outage","public_path":"/incident/189","url":"https://status.itldc.com/incident/189","description":"UPDATE 3\n\nThe issues was successfully resolved.\n\nUPDATE 2\n\nThe issue affecting network connectivity at our US3.MIA location in Miami has been identified. The current estimated time to complete repairs is approximately two hours from this update.\n\nWe apologize for the disruption and thank you for your patience and trust. We will publish further updates on this status page, including any changes to the repair estimate.\n\nUPDATE 1\n\nThe partial network outage at US3.MIA is ongoing. Our engineers continue to investigate the cause and work to restore normal connectivity.\n\nWe do not yet have a confirmed time for full recovery. We will provide another update when more information becomes available.\n\nWe are experiencing a partial network outage at our US3.MIA location in Miami. Some customers may be unable to reach their services.\n\nOur engineers are investigating the issue. We will publish updates on this status page as more information becomes available.","status":"resolved","severity":null,"object":{"id":"c21d70d6-e54e-410c-9bdf-1ca0a17eb649","type":"location","name":"Miami FL","code":"US3.MIA","region":"North America","country":"United States","country_code":"US","city":"Miami FL"},"created_at":"2026-10-08T08:48:00.000Z","published_at":"2026-10-08T08:48:00.000Z","updated_at":"2026-10-08T08:48:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-189-published","kind":"created","occurred_at":"2026-10-08T08:48:00.000Z","message":"UPDATE 3\n\nThe issues was successfully resolved.\n\nUPDATE 2\n\nThe issue affecting network connectivity at our US3.MIA location in Miami has been identified. The current estimated time to complete repairs is approximately two hours from this update.\n\nWe apologize for the disruption and thank you for your patience and trust. We will publish further updates on this status page, including any changes to the repair estimate.\n\nUPDATE 1\n\nThe partial network outage at US3.MIA is ongoing. Our engineers continue to investigate the cause and work to restore normal connectivity.\n\nWe do not yet have a confirmed time for full recovery. We will provide another update when more information becomes available.\n\nWe are experiencing a partial network outage at our US3.MIA location in Miami. Some customers may be unable to reach their services.\n\nOur engineers are investigating the issue. We will publish updates on this status page as more information becomes available.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"bedd3291-8768-5400-a2c9-a33c4800b993","public_id":188,"type":"incident","title":"Service Unavailability - UA2.IEV/UA1.HRK","public_path":"/incident/188","url":"https://status.itldc.com/incident/188","description":"UPDATE 8 (13:30 EEST 28.09.2026):\n\nThis is our final update on the incident affecting UA1/UA2 following the military attack.\n\nSSD VDS and NVMe VDS (vm3-): All services on this virtualization platform have been successfully migrated and are running at our other locations. In a very small number of cases, an IPv4 address change may still be required. If you need assistance, please contact support.\n\nLegacy VDS (vm2-): Most affected services have been restored from available backups and converted to the new management platform. IPv4 addresses have changed for most or all of these services. For legacy services still awaiting recovery, you can also choose your preferred datacenter, including locations offering IP addresses with Ukrainian geolocation. If no replacement VDS with a new ID appears in your list of virtual machines and your service has not yet been restored or replaced, please contact our support team for assistance.\n\nBare metal: Affected services have been replaced with equivalent or better configurations at other datacenters.\n\nThis concludes our status page updates for this incident. For further information or assistance with your service, please contact our support team.\n\nThank you for your patience, trust, and support throughout the recovery process.\n\nUPDATE 7 (16:00 EEST 26.09.2026):\n\nNearly all affected virtual servers have now been restored or replaced. Wherever possible, existing IPv4 addresses and their geolocation have been preserved. Service names remain unchanged when possible. Dedicated server customers have received their replacement services.\n\nOur technicians continue working on site with the remaining hardware whenever conditions allow, following safety and security procedures.\n\nWe remind all customers that independent backups are essential, regardless of datacenter location or service type.\n\nThank you for your patience and continued support.\n\nUPDATE 6 (13:00 EEST 25.09.2026):\n\nDisaster recovery is underway. Approximately 70% of NVMe VDS instances have been restored, and we expect the remaining instances to come online within the next few hours.\n\nLegacy VDS instances with control panel names starting with vm2-* use an older control system (less than 5% of all instances) and require more time to restore. Recovery from our backups will involve an IPv4 address change, and customers will need to update their server’s network configuration.\n\nIf you can restore a legacy VDS from your own backup or set it up from scratch, please contact support. We can activate a new NVMe VDS with the same or better specifications. This will be significantly faster than waiting for legacy backup recovery.\n\nDedicated server customers should begin using the replacement servers provided to them.\n\nThe existing IEV/HRK facilities can no longer be used due to damage and risks to personnel. When conditions allow, the remaining hardware will be retrieved for inspection and cleaning. This process is expected to take at least several weeks.\n\nThank you for your continued patience and support.\n\nUPDATE 5 (13:15 EEST 24.09.2026):\n\nWe have started disaster recovery procedures using our cold storage platform to restore virtual servers from available backups at other EU datacenters. There is still no estimated timeline for repairs to the building’s infrastructure or for restoring services at UA2.IEV.\n\nDedicated server customers are receiving support tickets with details about replacement servers. We will activate these replacement services throughout today.\n\nThank you for your support and patience.\n\nUPDATE 4 (08:00 EEST 24.09.2026):\n\nInvestigations are underway regarding damage to the data center's technical infrastructure. After this, there will be additional information regarding the possibility of its further operation.\n\nWe will share further information as soon as it becomes available. Thank you for your patience and understanding.\n\nUPDATE 3 (21:50 EEST 23.09.2026):\n\nThere is still no estimated time for restoring services at our UA1/UA2 locations.\n\nEmergency and goverment services continue to work on site, but we have not yet received any official updates.\n\nWe will share further information as soon as it becomes available. Thank you for your patience and understanding.\n\nUPDATE 2 (13:00 EEST 23.09.2026):\n\nAccording to preliminary reports from datacenter staff, the equipment appears to be undamaged. However, we do not yet have an estimated time for bringing it back online and restoring services. As soon as further information becomes available, we will publish an update on our Status Page.\n\nUPDATE (12:00 EEST 23.09.2026):\n\nInfrastructure components at our UA2.IEV location in Kyiv have been powered off following a russian attack in the area. The condition of these components and the overall status of the location remain unclear. There is still no estimated time for service restoration.\n\nWe recommend that affected customers review their disaster recovery plans. Replacement VDS and Dedicated Servers are available for immediate activation at our EU and US locations. Please contact our support team through the customer portal for details and to arrange replacement.\n\nWe appreciate your patience and support. Updates will be posted on our status page.\n\nOur UA2.IEV location in Kyiv has been unavailable since 11:10 EEST (08:10 UTC) on September 23. There is currently no estimated time for service restoration.\n\nMore details and updates will be posted on our status page. If you have any questions, please contact our support team through the customer portal.","status":"resolved","severity":null,"object":null,"created_at":"2026-09-23T11:33:00.000Z","published_at":"2026-09-23T11:33:00.000Z","updated_at":"2026-09-23T11:33:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-188-published","kind":"created","occurred_at":"2026-09-23T11:33:00.000Z","message":"UPDATE 8 (13:30 EEST 28.09.2026):\n\nThis is our final update on the incident affecting UA1/UA2 following the military attack.\n\nSSD VDS and NVMe VDS (vm3-): All services on this virtualization platform have been successfully migrated and are running at our other locations. In a very small number of cases, an IPv4 address change may still be required. If you need assistance, please contact support.\n\nLegacy VDS (vm2-): Most affected services have been restored from available backups and converted to the new management platform. IPv4 addresses have changed for most or all of these services. For legacy services still awaiting recovery, you can also choose your preferred datacenter, including locations offering IP addresses with Ukrainian geolocation. If no replacement VDS with a new ID appears in your list of virtual machines and your service has not yet been restored or replaced, please contact our support team for assistance.\n\nBare metal: Affected services have been replaced with equivalent or better configurations at other datacenters.\n\nThis concludes our status page updates for this incident. For further information or assistance with your service, please contact our support team.\n\nThank you for your patience, trust, and support throughout the recovery process.\n\nUPDATE 7 (16:00 EEST 26.09.2026):\n\nNearly all affected virtual servers have now been restored or replaced. Wherever possible, existing IPv4 addresses and their geolocation have been preserved. Service names remain unchanged when possible. Dedicated server customers have received their replacement services.\n\nOur technicians continue working on site with the remaining hardware whenever conditions allow, following safety and security procedures.\n\nWe remind all customers that independent backups are essential, regardless of datacenter location or service type.\n\nThank you for your patience and continued support.\n\nUPDATE 6 (13:00 EEST 25.09.2026):\n\nDisaster recovery is underway. Approximately 70% of NVMe VDS instances have been restored, and we expect the remaining instances to come online within the next few hours.\n\nLegacy VDS instances with control panel names starting with vm2-* use an older control system (less than 5% of all instances) and require more time to restore. Recovery from our backups will involve an IPv4 address change, and customers will need to update their server’s network configuration.\n\nIf you can restore a legacy VDS from your own backup or set it up from scratch, please contact support. We can activate a new NVMe VDS with the same or better specifications. This will be significantly faster than waiting for legacy backup recovery.\n\nDedicated server customers should begin using the replacement servers provided to them.\n\nThe existing IEV/HRK facilities can no longer be used due to damage and risks to personnel. When conditions allow, the remaining hardware will be retrieved for inspection and cleaning. This process is expected to take at least several weeks.\n\nThank you for your continued patience and support.\n\nUPDATE 5 (13:15 EEST 24.09.2026):\n\nWe have started disaster recovery procedures using our cold storage platform to restore virtual servers from available backups at other EU datacenters. There is still no estimated timeline for repairs to the building’s infrastructure or for restoring services at UA2.IEV.\n\nDedicated server customers are receiving support tickets with details about replacement servers. We will activate these replacement services throughout today.\n\nThank you for your support and patience.\n\nUPDATE 4 (08:00 EEST 24.09.2026):\n\nInvestigations are underway regarding damage to the data center's technical infrastructure. After this, there will be additional information regarding the possibility of its further operation.\n\nWe will share further information as soon as it becomes available. Thank you for your patience and understanding.\n\nUPDATE 3 (21:50 EEST 23.09.2026):\n\nThere is still no estimated time for restoring services at our UA1/UA2 locations.\n\nEmergency and goverment services continue to work on site, but we have not yet received any official updates.\n\nWe will share further information as soon as it becomes available. Thank you for your patience and understanding.\n\nUPDATE 2 (13:00 EEST 23.09.2026):\n\nAccording to preliminary reports from datacenter staff, the equipment appears to be undamaged. However, we do not yet have an estimated time for bringing it back online and restoring services. As soon as further information becomes available, we will publish an update on our Status Page.\n\nUPDATE (12:00 EEST 23.09.2026):\n\nInfrastructure components at our UA2.IEV location in Kyiv have been powered off following a russian attack in the area. The condition of these components and the overall status of the location remain unclear. There is still no estimated time for service restoration.\n\nWe recommend that affected customers review their disaster recovery plans. Replacement VDS and Dedicated Servers are available for immediate activation at our EU and US locations. Please contact our support team through the customer portal for details and to arrange replacement.\n\nWe appreciate your patience and support. Updates will be posted on our status page.\n\nOur UA2.IEV location in Kyiv has been unavailable since 11:10 EEST (08:10 UTC) on September 23. There is currently no estimated time for service restoration.\n\nMore details and updates will be posted on our status page. If you have any questions, please contact our support team through the customer portal.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"a304b05a-46f3-5cc1-a087-d84e7e3d19a6","public_id":187,"type":"incident","title":"Network Connectivity Issue - EU2.SOF","public_path":"/incident/187","url":"https://status.itldc.com/incident/187","description":"We are investigating a network connectivity issue affecting several major peers at our EU2.SOF location in Sofia. The issue may be related to a carrier's fiber transport network within the city, but the cause has not yet been confirmed.\n\nWe have switched traffic to backup carriers. No major connectivity issues are currently expected for customers, although some destinations may experience increased or fluctuating latency while these alternative routes are in use.\n\nOur engineers continue to investigate the issue. We will publish updates on this status page as more information becomes available.","status":"archived","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2026-09-12T21:47:00.000Z","published_at":"2026-09-12T21:47:00.000Z","updated_at":"2026-09-12T21:47:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-187-published","kind":"created","occurred_at":"2026-09-12T21:47:00.000Z","message":"We are investigating a network connectivity issue affecting several major peers at our EU2.SOF location in Sofia. The issue may be related to a carrier's fiber transport network within the city, but the cause has not yet been confirmed.\n\nWe have switched traffic to backup carriers. No major connectivity issues are currently expected for customers, although some destinations may experience increased or fluctuating latency while these alternative routes are in use.\n\nOur engineers continue to investigate the issue. We will publish updates on this status page as more information becomes available.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-182","kind":"update","occurred_at":null,"message":"We continue to investigate the connectivity issue at our EU2.SOF location in Sofia. Customer traffic has been rerouted through stable peers while investigation and testing continue on the affected paths using test traffic only.\n\nWe will publish further updates on this status page as more information becomes available.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"580dc773-7464-53f1-a73d-52936458d503","public_id":186,"type":"maintenance","title":"Carrier Maintenance - EU11.BCN","public_path":"/maintenance/186","url":"https://status.itldc.com/maintenance/186","description":"One of our upstream carriers will perform scheduled router maintenance affecting our EU11.BCN location in Barcelona on September 18, 2026, from 03:00 to 06:00 CEST (01:00-04:00 UTC).\n\nThe carrier expects an interruption of up to approximately 5 minutes on the affected IP Transit connection during this window. Our location has redundant connectivity, and traffic will be rerouted through other peers, so no major impact on customer connectivity is expected.\n\nCustomers may experience minor packet loss or increased latency during rerouting and throughout the carrier's maintenance window.\n\nThank you for your patience. If you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"archived","severity":null,"object":{"id":"0d2bde87-091f-459a-aafa-a5347271b258","type":"location","name":"Barcelona","code":"EU11.BCN","region":"Europe","country":"Spain","country_code":"ES","city":"Barcelona"},"created_at":"2026-09-12T13:05:28.000Z","published_at":"2026-09-12T13:05:28.000Z","updated_at":"2026-09-12T13:05:28.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-186-published","kind":"created","occurred_at":"2026-09-12T13:05:28.000Z","message":"One of our upstream carriers will perform scheduled router maintenance affecting our EU11.BCN location in Barcelona on September 18, 2026, from 03:00 to 06:00 CEST (01:00-04:00 UTC).\n\nThe carrier expects an interruption of up to approximately 5 minutes on the affected IP Transit connection during this window. Our location has redundant connectivity, and traffic will be rerouted through other peers, so no major impact on customer connectivity is expected.\n\nCustomers may experience minor packet loss or increased latency during rerouting and throughout the carrier's maintenance window.\n\nThank you for your patience. If you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"56b8176d-1793-5f7e-a339-930e3c56bf15","public_id":185,"type":"maintenance","title":"Network Maintenance - EU5.GDN","public_path":"/maintenance/185","url":"https://status.itldc.com/maintenance/185","description":"We will perform scheduled network maintenance at both datacenters in our EU5.GDN location in Gdansk. The maintenance window is September 17, 2026, 09:00 to September 18, 2026, 19:00 CEST (September 17, 07:00 to September 18, 17:00 UTC). We will replace the core routers and add carrier interconnections.\n\nDuring the core router replacement, VDS, Dedicated Server, and Colocation customers may experience a network connectivity interruption of up to approximately 15 minutes. At one of the two datacenters, switch replacement and cabling work will also interrupt connectivity to some servers for a few seconds. These brief interruptions may occur at any point during the maintenance window.\n\nThe top-of-rack switches at that datacenter will be replaced to provide more 10 Gbps ports in each rack and redundant 40/100 Gbps connections from each rack to the backbone. The network upgrades will increase capacity and are expected to reduce latency for VDS, Dedicated Servers, and Colocation services at EU5.GDN.\n\nThank you for your patience during this maintenance. If you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"archived","severity":null,"object":{"id":"3b1387c9-62a3-452b-bfb6-72faa3901e2b","type":"location","name":"Gdansk","code":"EU5.GDN","region":"Europe","country":"Poland","country_code":"PL","city":"Gdansk"},"created_at":"2026-09-12T12:58:23.000Z","published_at":"2026-09-12T12:58:23.000Z","updated_at":"2026-09-12T12:58:23.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-185-published","kind":"created","occurred_at":"2026-09-12T12:58:23.000Z","message":"We will perform scheduled network maintenance at both datacenters in our EU5.GDN location in Gdansk. The maintenance window is September 17, 2026, 09:00 to September 18, 2026, 19:00 CEST (September 17, 07:00 to September 18, 17:00 UTC). We will replace the core routers and add carrier interconnections.\n\nDuring the core router replacement, VDS, Dedicated Server, and Colocation customers may experience a network connectivity interruption of up to approximately 15 minutes. At one of the two datacenters, switch replacement and cabling work will also interrupt connectivity to some servers for a few seconds. These brief interruptions may occur at any point during the maintenance window.\n\nThe top-of-rack switches at that datacenter will be replaced to provide more 10 Gbps ports in each rack and redundant 40/100 Gbps connections from each rack to the backbone. The network upgrades will increase capacity and are expected to reduce latency for VDS, Dedicated Servers, and Colocation services at EU5.GDN.\n\nThank you for your patience during this maintenance. If you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"1ae5d28a-207f-506c-a5ea-ad319a2150db","public_id":182,"type":"maintenance","title":"Emergency Power System Maintenance — EU9.DUS","public_path":"/maintenance/182","url":"https://status.itldc.com/maintenance/182","description":"Our supplier will replace the control system of the emergency power supply at our EU9.DUS location in Düsseldorf. The maintenance window is scheduled from September 2, 2026, at 08:00 CEST until September 3, 2026, at approximately 14:00 CEST (September 2, 06:00 – September 3, 12:00 UTC).\n\nThe existing emergency power supply will be taken out of service for approximately six hours during this window. A temporary replacement generator will maintain emergency power availability, and all systems will remain protected by the UPS system. No impact on customer services is expected.\n\nThis work is required to maintain the reliability of the emergency power infrastructure. Our supplier’s service technician will perform the maintenance in cooperation with our technical team.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"archived","severity":null,"object":{"id":"a46e5070-13a6-40a5-b49b-4d47c2660fb8","type":"location","name":"Dusseldorf","code":"EU9.DUS","region":"Europe","country":"Germany","country_code":"DE","city":"Dusseldorf"},"created_at":"2026-08-20T16:30:14.000Z","published_at":"2026-08-20T16:30:14.000Z","updated_at":"2026-08-20T16:30:14.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-182-published","kind":"created","occurred_at":"2026-08-20T16:30:14.000Z","message":"Our supplier will replace the control system of the emergency power supply at our EU9.DUS location in Düsseldorf. The maintenance window is scheduled from September 2, 2026, at 08:00 CEST until September 3, 2026, at approximately 14:00 CEST (September 2, 06:00 – September 3, 12:00 UTC).\n\nThe existing emergency power supply will be taken out of service for approximately six hours during this window. A temporary replacement generator will maintain emergency power availability, and all systems will remain protected by the UPS system. No impact on customer services is expected.\n\nThis work is required to maintain the reliability of the emergency power infrastructure. Our supplier’s service technician will perform the maintenance in cooperation with our technical team.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"d5fc1ebc-731e-556c-a66d-c926780ceb6b","public_id":181,"type":"maintenance","title":"Power Infrastructure Maintenance - EU7.BUC","public_path":"/maintenance/181","url":"https://status.itldc.com/maintenance/181","description":"Scheduled maintenance of the main building transformer system will take place at our EU7.BUC location in Bucharest on August 6, 2026, from 07:00 to 18:00 EEST (04:00-15:00 UTC).\n\nDuring the maintenance, the datacenter will be powered by backup generators. No interruption or impact to customer services is expected.\n\nThe work is required to maintain the reliability of the facility’s power infrastructure.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"archived","severity":null,"object":{"id":"015502b4-89b1-46d5-b04f-f36534c5f7af","type":"location","name":"Bucharest","code":"EU7.BUC","region":"Europe","country":"Romania","country_code":"RO","city":"Bucharest"},"created_at":"2026-08-03T18:40:25.000Z","published_at":"2026-08-03T18:40:25.000Z","updated_at":"2026-08-03T18:40:25.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-181-published","kind":"created","occurred_at":"2026-08-03T18:40:25.000Z","message":"Scheduled maintenance of the main building transformer system will take place at our EU7.BUC location in Bucharest on August 6, 2026, from 07:00 to 18:00 EEST (04:00-15:00 UTC).\n\nDuring the maintenance, the datacenter will be powered by backup generators. No interruption or impact to customer services is expected.\n\nThe work is required to maintain the reliability of the facility’s power infrastructure.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"fc9f2850-f4fb-5a13-a4e9-5f1baa44d3e0","public_id":180,"type":"maintenance","title":"Power Infrastructure Maintenance - EU1.AMS","public_path":"/maintenance/180","url":"https://status.itldc.com/maintenance/180","description":"Scheduled high-voltage installation maintenance will take place at one of the datacenters serving our EU1.AMS Twin DC location on August 24 and 25, 2026. Work will be performed each day from 07:00 to 16:00 CEST (05:00–14:00 UTC).\n\nDuring the maintenance, the facility will operate using its emergency power system to maintain power redundancy. No interruption or impact to customer services is expected.\n\nThe work has been assessed as low risk and will be carried out in accordance with the facility’s established maintenance and safety procedures.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2026-08-03T18:38:25.000Z","published_at":"2026-08-03T18:38:25.000Z","updated_at":"2026-08-03T18:38:25.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-180-published","kind":"created","occurred_at":"2026-08-03T18:38:25.000Z","message":"Scheduled high-voltage installation maintenance will take place at one of the datacenters serving our EU1.AMS Twin DC location on August 24 and 25, 2026. Work will be performed each day from 07:00 to 16:00 CEST (05:00–14:00 UTC).\n\nDuring the maintenance, the facility will operate using its emergency power system to maintain power redundancy. No interruption or impact to customer services is expected.\n\nThe work has been assessed as low risk and will be carried out in accordance with the facility’s established maintenance and safety procedures.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"5a30b7d7-51b2-5c99-ac27-8362d4211ae2","public_id":179,"type":"maintenance","title":"Infrastructure Maintenance - EU6.GVA","public_path":"/maintenance/179","url":"https://status.itldc.com/maintenance/179","description":"We will perform scheduled infrastructure maintenance at our EU6.GVA location in Geneva from August 8, 2026, at 09:00 CEST through August 9, 2026, at 16:00 CEST (August 8, 07:00 UTC – August 9, 14:00 UTC). The work includes adding compute nodes and network modules and replacing faulty components in selected servers.\n\nDedicated server customers are not expected to experience any service interruption. A small number of VDS instances will be rebooted to complete required microcode upgrades on specific hardware.\n\nWe apologize for any inconvenience this maintenance may cause.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page and available via support channels.","status":"archived","severity":null,"object":{"id":"a4d1b272-9ea3-42af-9baf-d46a971c82cc","type":"location","name":"Geneva","code":"EU6.GVA","region":"Europe","country":"Switzerland","country_code":"CH","city":"Geneva"},"created_at":"2026-07-31T19:51:07.000Z","published_at":"2026-07-31T19:51:07.000Z","updated_at":"2026-07-31T19:51:07.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-179-published","kind":"created","occurred_at":"2026-07-31T19:51:07.000Z","message":"We will perform scheduled infrastructure maintenance at our EU6.GVA location in Geneva from August 8, 2026, at 09:00 CEST through August 9, 2026, at 16:00 CEST (August 8, 07:00 UTC – August 9, 14:00 UTC). The work includes adding compute nodes and network modules and replacing faulty components in selected servers.\n\nDedicated server customers are not expected to experience any service interruption. A small number of VDS instances will be rebooted to complete required microcode upgrades on specific hardware.\n\nWe apologize for any inconvenience this maintenance may cause.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page and available via support channels.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"428dec56-2ded-5615-ae70-12ca77482b95","public_id":178,"type":"maintenance","title":"Network Infrastructure Upgrade - EU8.MXP","public_path":"/maintenance/178","url":"https://status.itldc.com/maintenance/178","description":"We will perform scheduled network maintenance at our EU8.MXP location in Milan on August 6, 2026, from 08:30 to 17:00 CEST (06:30–15:00 UTC). During this maintenance, we will upgrade core network components with next-generation hardware.\n\nCustomers with services at EU8.MXP may experience a brief interruption in network connectivity lasting approximately 5–15 minutes during the maintenance window.\n\nThe upgrade will improve network reliability, add high-speed ports for connecting additional peering partners, and enable further expansion of our internal network capacity to 100 Gbps and beyond without requiring additional service interruptions. We apologize for any inconvenience this maintenance may cause.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page","status":"archived","severity":null,"object":{"id":"059e8258-6a12-47c5-8ecc-1c5b6ed2d3ad","type":"location","name":"Milano","code":"EU8.MXP","region":"Europe","country":"Italy","country_code":"IT","city":"Milano"},"created_at":"2026-07-31T19:44:25.000Z","published_at":"2026-07-31T19:44:25.000Z","updated_at":"2026-07-31T19:44:25.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-178-published","kind":"created","occurred_at":"2026-07-31T19:44:25.000Z","message":"We will perform scheduled network maintenance at our EU8.MXP location in Milan on August 6, 2026, from 08:30 to 17:00 CEST (06:30–15:00 UTC). During this maintenance, we will upgrade core network components with next-generation hardware.\n\nCustomers with services at EU8.MXP may experience a brief interruption in network connectivity lasting approximately 5–15 minutes during the maintenance window.\n\nThe upgrade will improve network reliability, add high-speed ports for connecting additional peering partners, and enable further expansion of our internal network capacity to 100 Gbps and beyond without requiring additional service interruptions. We apologize for any inconvenience this maintenance may cause.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"f4fed78e-a0c1-5036-ad6c-8345522ac953","public_id":177,"type":"maintenance","title":"Network and Power Maintenance - US4.ORD","public_path":"/maintenance/177","url":"https://status.itldc.com/maintenance/177","description":"We will perform scheduled network and power infrastructure maintenance at our US4.ORD location in Chicago from August 3, 2026, at 09:00 CDT through August 4, 2026, at 17:00 CDT (August 3, 14:00 UTC – August 4, 22:00 UTC). The work includes upgrading our routing infrastructure with next-generation hardware and replacing damaged or insufficient-capacity power distribution components.\n\nVDS and Dedicated Server customers should expect a brief interruption in network connectivity during the router replacement. The interruption is expected to last approximately 10 minutes, although it may take slightly longer. Some Dedicated Servers may also reboot while power connections are being transferred, as both power feeds require brief maintenance in certain racks.\n\nThe maintenance is required to improve the capacity and reliability of the network and power infrastructure.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","status":"archived","severity":null,"object":{"id":"de1bf260-0213-41fe-8974-dbd38e53174b","type":"location","name":"Chicago IL","code":"US4.ORD","region":"North America","country":"United States","country_code":"US","city":"Chicago IL"},"created_at":"2026-07-31T19:37:59.000Z","published_at":"2026-07-31T19:37:59.000Z","updated_at":"2026-07-31T19:37:59.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-177-published","kind":"created","occurred_at":"2026-07-31T19:37:59.000Z","message":"We will perform scheduled network and power infrastructure maintenance at our US4.ORD location in Chicago from August 3, 2026, at 09:00 CDT through August 4, 2026, at 17:00 CDT (August 3, 14:00 UTC – August 4, 22:00 UTC). The work includes upgrading our routing infrastructure with next-generation hardware and replacing damaged or insufficient-capacity power distribution components.\n\nVDS and Dedicated Server customers should expect a brief interruption in network connectivity during the router replacement. The interruption is expected to last approximately 10 minutes, although it may take slightly longer. Some Dedicated Servers may also reboot while power connections are being transferred, as both power feeds require brief maintenance in certain racks.\n\nThe maintenance is required to improve the capacity and reliability of the network and power infrastructure.\n\nIf you have any questions, please contact our support team through the customer portal. Any changes or updates related to this maintenance will be published on our status page.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-177","kind":"update","occurred_at":null,"message":"Our team is working on the site, we expect all procedures to be completed within the maintenance window. We will provide further updates if there are any changes other than those previously stated.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-178","kind":"update","occurred_at":null,"message":"The first part of the work is complete - network traffic has been switched to the new components.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"7b77e4c7-7a19-51b1-ab74-43df2e82ca76","public_id":176,"type":"maintenance","title":"Scheduled HD VDS Maintenance in EU1.AMS, EU2.SOF, EU4.PRG, and US3.MIA","public_path":"/maintenance/176","url":"https://status.itldc.com/maintenance/176","description":"Scheduled HD VDS Maintenance in EU1.AMS, EU2.SOF, EU4.PRG, and US3.MIA\n\nFrom July 21 at 08:00 UTC until July 22 at 08:00 UTC, we will perform scheduled maintenance on the computing nodes used to provide HD VDS services in the following locations: EU1.AMS, EU2.SOF, EU4.PRG, and US3.MIA.\n\nDuring the maintenance, we will install required hypervisor updates to ensure the continued stable and uninterrupted operation of our HD VDS platform.\n\nOne reboot of customer instances will be required. The expected service interruption is approximately 10 minutes for each affected instance within the maintenance window.\n\nWe apologize for any inconvenience and appreciate your understanding.","status":"archived","severity":null,"object":null,"created_at":"2026-07-19T06:59:23.000Z","published_at":"2026-07-19T06:59:23.000Z","updated_at":"2026-07-19T06:59:23.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-176-published","kind":"created","occurred_at":"2026-07-19T06:59:23.000Z","message":"Scheduled HD VDS Maintenance in EU1.AMS, EU2.SOF, EU4.PRG, and US3.MIA\n\nFrom July 21 at 08:00 UTC until July 22 at 08:00 UTC, we will perform scheduled maintenance on the computing nodes used to provide HD VDS services in the following locations: EU1.AMS, EU2.SOF, EU4.PRG, and US3.MIA.\n\nDuring the maintenance, we will install required hypervisor updates to ensure the continued stable and uninterrupted operation of our HD VDS platform.\n\nOne reboot of customer instances will be required. The expected service interruption is approximately 10 minutes for each affected instance within the maintenance window.\n\nWe apologize for any inconvenience and appreciate your understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"76619e97-02f4-5d70-a1ab-0a8f5928a655","public_id":175,"type":"maintenance","title":"Scheduled Maintenance: EU9. DUS Network Infrastructure Upgrade","public_path":"/maintenance/175","url":"https://status.itldc.com/maintenance/175","description":"We will perform annual maintenance at our EU9.DUS location in Germany.\n\nMaintenance window:\n\nJuly 6, 2026, 08:00 UTC / 10:00 DUS local time to July 7, 2026, 13:00 UTC / 15:00 DUS local time\n\nDuring this maintenance, we will upgrade our network infrastructure by adding new line card members to the existing virtual switch chassis platform.\n\nTo enable the new line cards and required features, we will need to reboot the master and backup members of the platform. During this process, some dedicated and virtual servers may become temporarily unavailable or may experience limited network connectivity.\n\nExpected impact:\n\nUp to approximately 10 minutes of limited or unavailable network access for affected services.\n\nWe apologize for the expected temporary network disruption and appreciate your understanding.","status":"archived","severity":null,"object":{"id":"a46e5070-13a6-40a5-b49b-4d47c2660fb8","type":"location","name":"Dusseldorf","code":"EU9.DUS","region":"Europe","country":"Germany","country_code":"DE","city":"Dusseldorf"},"created_at":"2026-07-04T18:59:31.000Z","published_at":"2026-07-04T18:59:31.000Z","updated_at":"2026-07-04T18:59:31.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-175-published","kind":"created","occurred_at":"2026-07-04T18:59:31.000Z","message":"We will perform annual maintenance at our EU9.DUS location in Germany.\n\nMaintenance window:\n\nJuly 6, 2026, 08:00 UTC / 10:00 DUS local time to July 7, 2026, 13:00 UTC / 15:00 DUS local time\n\nDuring this maintenance, we will upgrade our network infrastructure by adding new line card members to the existing virtual switch chassis platform.\n\nTo enable the new line cards and required features, we will need to reboot the master and backup members of the platform. During this process, some dedicated and virtual servers may become temporarily unavailable or may experience limited network connectivity.\n\nExpected impact:\n\nUp to approximately 10 minutes of limited or unavailable network access for affected services.\n\nWe apologize for the expected temporary network disruption and appreciate your understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"04ec7093-4a29-5fbc-a2af-29492272f2eb","public_id":174,"type":"maintenance","title":"EU1.AMS Scheduled Network Hardware Maintenance 03/07/2026","public_path":"/maintenance/174","url":"https://status.itldc.com/maintenance/174","description":"We will perform scheduled network maintenance in one of our EU1.AMS datacenters at MEP.\n\nMaintenance window:\n\n• July 3, 2026, 10:30-15:30 UTC\n\n• July 3, 2026, 12:30-17:30 Amsterdam time\n\nScope of work:\n\nDuring this maintenance, we will rearrange cabling in several racks and reconnect Ethernet uplinks to new Ethernet infrastructure switches. This work is part of adding another Ethernet cluster at MEP to improve reliability, increase available capacity, and enable 10G/40G services for customers.\n\nExpected impact:\n\nVirtualization services are not affected. Some dedicated servers and legacy colocation services may experience brief network interruptions while Ethernet connections are moved to the new infrastructure. We do not expect significant downtime; any interruption is expected to be limited to approximately 5-15 minutes per affected connection.\n\nWe will monitor the work throughout the maintenance window and update this status page if there are any changes.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2026-07-02T19:35:35.000Z","published_at":"2026-07-02T19:35:35.000Z","updated_at":"2026-07-02T19:35:35.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-174-published","kind":"created","occurred_at":"2026-07-02T19:35:35.000Z","message":"We will perform scheduled network maintenance in one of our EU1.AMS datacenters at MEP.\n\nMaintenance window:\n\n• July 3, 2026, 10:30-15:30 UTC\n\n• July 3, 2026, 12:30-17:30 Amsterdam time\n\nScope of work:\n\nDuring this maintenance, we will rearrange cabling in several racks and reconnect Ethernet uplinks to new Ethernet infrastructure switches. This work is part of adding another Ethernet cluster at MEP to improve reliability, increase available capacity, and enable 10G/40G services for customers.\n\nExpected impact:\n\nVirtualization services are not affected. Some dedicated servers and legacy colocation services may experience brief network interruptions while Ethernet connections are moved to the new infrastructure. We do not expect significant downtime; any interruption is expected to be limited to approximately 5-15 minutes per affected connection.\n\nWe will monitor the work throughout the maintenance window and update this status page if there are any changes.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"e9d4ff61-d11d-5688-a03b-7861821866da","public_id":173,"type":"maintenance","title":"Scheduled Maintenance: Self-Service Portal and Ordering System","public_path":"/maintenance/173","url":"https://status.itldc.com/maintenance/173","description":"We will perform scheduled maintenance of our self-service portal and ordering system.\n\nMaintenance window:\n\nUTC: 03 June 2026, 16:00 - 18:00\n\nCentral Europe, CEST: 03 June 2026, 18:00 - 20:00\n\nMiami, EDT: 03 June 2026, 12:00 - 14:00\n\nDuring this maintenance, we will upgrade components of the customer self-service portal and ordering system.\n\nSome portal functions, including account top-up, ticket system access, service ordering, and related operations, may be temporarily unavailable or may work with delays during the maintenance window.\n\nActive services are not affected by this maintenance. Servers, virtual machines, networking, and customer workloads are expected to continue operating normally.\n\nNo action is required from customers. We will update this status page if there are any significant changes.","status":"completed","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2026-06-03T13:51:28.000Z","published_at":"2026-06-03T13:51:28.000Z","updated_at":"2026-06-03T13:51:28.000Z","starts_at":"2026-06-03T16:00:00.000Z","ends_at":"2026-06-03T18:00:00.000Z","ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-173-published","kind":"created","occurred_at":"2026-06-03T13:51:28.000Z","message":"We will perform scheduled maintenance of our self-service portal and ordering system.\n\nMaintenance window:\n\nUTC: 03 June 2026, 16:00 - 18:00\n\nCentral Europe, CEST: 03 June 2026, 18:00 - 20:00\n\nMiami, EDT: 03 June 2026, 12:00 - 14:00\n\nDuring this maintenance, we will upgrade components of the customer self-service portal and ordering system.\n\nSome portal functions, including account top-up, ticket system access, service ordering, and related operations, may be temporarily unavailable or may work with delays during the maintenance window.\n\nActive services are not affected by this maintenance. Servers, virtual machines, networking, and customer workloads are expected to continue operating normally.\n\nNo action is required from customers. We will update this status page if there are any significant changes.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":"2026-06-03T16:00:00.000Z","ends_at":"2026-06-03T18:00:00.000Z"}]},{"schema_version":"1.0","historical":true,"id":"f54cd47a-6eb2-5324-aac1-7a674f8b628f","public_id":172,"type":"incident","title":"US4.ORD Connectivity Issues","public_path":"/incident/172","url":"https://status.itldc.com/incident/172","description":"We are currently investigating connectivity issues affecting services in our US4.ORD location in Chicago, IL.\n\nOur technicians are onsite and actively checking the affected network infrastructure. Some customers may experience packet loss, increased latency, or temporary connectivity interruptions while the investigation is in progress.\n\nNo action is required from customers at this time. We will provide updates as soon as more information is available.","status":"resolved","severity":null,"object":{"id":"de1bf260-0213-41fe-8974-dbd38e53174b","type":"location","name":"Chicago IL","code":"US4.ORD","region":"North America","country":"United States","country_code":"US","city":"Chicago IL"},"created_at":"2026-05-28T18:10:21.000Z","published_at":"2026-05-28T18:10:21.000Z","updated_at":"2026-05-28T18:10:21.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-172-published","kind":"created","occurred_at":"2026-05-28T18:10:21.000Z","message":"We are currently investigating connectivity issues affecting services in our US4.ORD location in Chicago, IL.\n\nOur technicians are onsite and actively checking the affected network infrastructure. Some customers may experience packet loss, increased latency, or temporary connectivity interruptions while the investigation is in progress.\n\nNo action is required from customers at this time. We will provide updates as soon as more information is available.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-176","kind":"update","occurred_at":null,"message":"issue was resolved.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"5126be36-8f21-52b7-af64-8df6d3ef4f0f","public_id":171,"type":"maintenance","title":"EU2.SOF Scheduled Network Maintenance","public_path":"/maintenance/171","url":"https://status.itldc.com/maintenance/171","description":"We will perform scheduled network maintenance in our EU2.SOF datacenter in Sofia, Bulgaria.\n\nMaintenance window:\n\n• UTC: 29 May 2026, 13:00 - 30 May 2026, 11:00\n\n• Local time, EEST: 29 May 2026, 16:00 - 30 May 2026, 14:00\n\nDuring this maintenance, we will upgrade and partially replace network infrastructure serving some racks with dedicated servers and colocation services. The work includes replacing several top-of-the-rack switches with newer models, adding more 10G ports, increasing backbone capacity, and re-arranging backbone connectivity to add more redundant links.\n\nMost services are expected to remain online. However, some work will require network connection reconfiguration, which may cause brief connectivity interruptions for affected dedicated server and colocation customers.\n\nWe will also upgrade firmware on some top-of-the-rack switches to enable new functionality. This may cause one or two short interruptions of approximately 5-7 minutes during the maintenance window.\n\nNo action is required from customers. We will monitor the process and update this status page if there are any significant changes.","status":"archived","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2026-05-27T10:30:02.000Z","published_at":"2026-05-27T10:30:02.000Z","updated_at":"2026-05-27T10:30:02.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-171-published","kind":"created","occurred_at":"2026-05-27T10:30:02.000Z","message":"We will perform scheduled network maintenance in our EU2.SOF datacenter in Sofia, Bulgaria.\n\nMaintenance window:\n\n• UTC: 29 May 2026, 13:00 - 30 May 2026, 11:00\n\n• Local time, EEST: 29 May 2026, 16:00 - 30 May 2026, 14:00\n\nDuring this maintenance, we will upgrade and partially replace network infrastructure serving some racks with dedicated servers and colocation services. The work includes replacing several top-of-the-rack switches with newer models, adding more 10G ports, increasing backbone capacity, and re-arranging backbone connectivity to add more redundant links.\n\nMost services are expected to remain online. However, some work will require network connection reconfiguration, which may cause brief connectivity interruptions for affected dedicated server and colocation customers.\n\nWe will also upgrade firmware on some top-of-the-rack switches to enable new functionality. This may cause one or two short interruptions of approximately 5-7 minutes during the maintenance window.\n\nNo action is required from customers. We will monitor the process and update this status page if there are any significant changes.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"c485b4cd-a72b-5683-a885-129e2e077e50","public_id":170,"type":"incident","title":"Large-scale DDoS attack affecting several datacenter locations","public_path":"/incident/170","url":"https://status.itldc.com/incident/170","description":"We are currently experiencing a large-scale DDoS attack affecting several datacenter locations.\n\nAs a result, some services and network components may be temporarily unavailable or experience degraded performance. Our team is actively working on mitigation and applying necessary traffic filtering and rate-limiting measures to maintain overall service availability.\n\nWe will continue to monitor the situation closely and provide updates as progress is made.","status":"archived","severity":null,"object":null,"created_at":"2026-04-26T23:27:10.000Z","published_at":"2026-04-26T23:27:10.000Z","updated_at":"2026-04-26T23:27:10.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-170-published","kind":"created","occurred_at":"2026-04-26T23:27:10.000Z","message":"We are currently experiencing a large-scale DDoS attack affecting several datacenter locations.\n\nAs a result, some services and network components may be temporarily unavailable or experience degraded performance. Our team is actively working on mitigation and applying necessary traffic filtering and rate-limiting measures to maintain overall service availability.\n\nWe will continue to monitor the situation closely and provide updates as progress is made.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"06dc91a6-9353-56ac-a8e6-9e53e4d2a180","public_id":169,"type":"maintenance","title":"Planned Maintenance Notification - EU11.BCN (Barcelona)","public_path":"/maintenance/169","url":"https://status.itldc.com/maintenance/169","description":"Dear customers,\n\nPlease be informed about upcoming scheduled maintenance at our Barcelona location EU11.BCN (Equinix BA1 datacenter).\n\nMaintenance window:\n\n• \nUTC: 24 March 2026, 21:00 - 25 March 2026, 05:00\n\n• \nBarcelona (local time, CET): 24 March 2026, 22:00 - 25 March 2026, 06:00\n\n• \nFlorida (local time, EDT): 24 March 2026, 17:00 - 25 March 2026, 01:00\n\nDetails:\n\nOnsite engineers will perform planned works related to migration of the Equinix Internet Access platform. As part of this activity, optical connections will be reconnected to new equipment.\n\nImpact:\n\nDuring the maintenance window, a brief service interruption of up to 20 minutes may occur while optical cables are being switched and configuration is updated. Both connections may be affected simultaneously.\n\nWe do not expect extended downtime, however short interruptions should be anticipated during this period.\n\nIf you have any questions or require assistance, please contact our support team.\n\nThank you for your understanding.","status":"archived","severity":null,"object":{"id":"0d2bde87-091f-459a-aafa-a5347271b258","type":"location","name":"Barcelona","code":"EU11.BCN","region":"Europe","country":"Spain","country_code":"ES","city":"Barcelona"},"created_at":"2026-03-24T09:24:31.000Z","published_at":"2026-03-24T09:24:31.000Z","updated_at":"2026-03-24T09:24:31.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-169-published","kind":"created","occurred_at":"2026-03-24T09:24:31.000Z","message":"Dear customers,\n\nPlease be informed about upcoming scheduled maintenance at our Barcelona location EU11.BCN (Equinix BA1 datacenter).\n\nMaintenance window:\n\n• \nUTC: 24 March 2026, 21:00 - 25 March 2026, 05:00\n\n• \nBarcelona (local time, CET): 24 March 2026, 22:00 - 25 March 2026, 06:00\n\n• \nFlorida (local time, EDT): 24 March 2026, 17:00 - 25 March 2026, 01:00\n\nDetails:\n\nOnsite engineers will perform planned works related to migration of the Equinix Internet Access platform. As part of this activity, optical connections will be reconnected to new equipment.\n\nImpact:\n\nDuring the maintenance window, a brief service interruption of up to 20 minutes may occur while optical cables are being switched and configuration is updated. Both connections may be affected simultaneously.\n\nWe do not expect extended downtime, however short interruptions should be anticipated during this period.\n\nIf you have any questions or require assistance, please contact our support team.\n\nThank you for your understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"b2285f36-863a-5c2b-ab8c-70b568d813f5","public_id":168,"type":"incident","title":"Incident: UA1.IEV (Kyiv) Datacenter Unavailability","public_path":"/incident/168","url":"https://status.itldc.com/incident/168","description":"Update: UA2.IEV (Kyiv, UA) Datacenter\n\nDuring this morning’s incident, some power infrastructure components were damaged. Datacenter staff are actively working on mitigation and stabilization.\n\nAs a result, there may be short periods of service unavailability while recovery actions are performed. Please also note that some servers may be rebooted due to necessary re-cabling and power infrastructure adjustments.\n\nAt this time, there is no ETA for complete mitigation of all related issues.\n\nWe will continue to monitor the situation closely and post further updates on our status page as new information becomes available.\n\nThank you for your understanding and patience.\n\nIncident: UA1.IEV (Kyiv) Datacenter Unavailability\n\nStart time:\n\n• \n06:05 UTC\n\n• \n07:05 CET\n\n• \n01:05 Miami local time (EST)\n\n(Originally detected at 08:05 EET)\n\nDue to emergency electricity cuts in the region following massive russian attacks on civilian energy infrastructure, there are widespread power outages across Kyiv and the surrounding area.\n\nAs a result, the UA (Kyiv) datacenter is currently unavailable. At this moment, the datacenter infrastructure is offline. We are awaiting further details and official updates from the datacenter staff on site.\n\nOur team is closely monitoring the situation and is in direct contact with the facility operators. Additional information will be published here as soon as it becomes available.\n\nThank you for your understanding.","status":"archived","severity":null,"object":null,"created_at":"2026-01-20T08:20:00.000Z","published_at":"2026-01-20T08:20:00.000Z","updated_at":"2026-01-20T08:20:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-168-published","kind":"created","occurred_at":"2026-01-20T08:20:00.000Z","message":"Update: UA2.IEV (Kyiv, UA) Datacenter\n\nDuring this morning’s incident, some power infrastructure components were damaged. Datacenter staff are actively working on mitigation and stabilization.\n\nAs a result, there may be short periods of service unavailability while recovery actions are performed. Please also note that some servers may be rebooted due to necessary re-cabling and power infrastructure adjustments.\n\nAt this time, there is no ETA for complete mitigation of all related issues.\n\nWe will continue to monitor the situation closely and post further updates on our status page as new information becomes available.\n\nThank you for your understanding and patience.\n\nIncident: UA1.IEV (Kyiv) Datacenter Unavailability\n\nStart time:\n\n• \n06:05 UTC\n\n• \n07:05 CET\n\n• \n01:05 Miami local time (EST)\n\n(Originally detected at 08:05 EET)\n\nDue to emergency electricity cuts in the region following massive russian attacks on civilian energy infrastructure, there are widespread power outages across Kyiv and the surrounding area.\n\nAs a result, the UA (Kyiv) datacenter is currently unavailable. At this moment, the datacenter infrastructure is offline. We are awaiting further details and official updates from the datacenter staff on site.\n\nOur team is closely monitoring the situation and is in direct contact with the facility operators. Additional information will be published here as soon as it becomes available.\n\nThank you for your understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-174","kind":"update","occurred_at":null,"message":"Update: UA2.IEV (Kyiv, UA) Datacenter\n\nUpdate time:\n\n• \n08:30 UTC\n\n• \n09:30 CET\n\n• \n03:30 Miami local time (EST)\n\n(Originally at 10:30 EET)\n\nConnectivity has been restored. All services are currently active.\n\nAccording to the datacenter personnel report, the outage was caused by an unexpected delay of the ATS switch during transition from the main power grid to DGU (diesel generator units). During the incident investigation, the ATS was switched to manual mode and power was successfully transferred to DGU.\n\nDue to this delay, battery capacity was fully consumed, which resulted in both A and B power feeds being unavailable for approximately 30 minutes.\n\nWe would like to remind our customers that services in UA2.IEV are currently provided on an as-is basis, without guarantees of availability or data integrity. Given the ongoing military situation, we can guarantee only that our team and the datacenter staff are doing everything possible and reasonable to maintain service availability under these conditions.\n\nFurther updates will be posted here if needed. Thank you for your understanding.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-175","kind":"update","occurred_at":null,"message":"Update: UA2.IEV (Kyiv, UA) Datacenter\n\nDuring this morning’s incident, some power infrastructure components were damaged. Datacenter staff are actively working on mitigation and stabilization.\n\nAs a result, there may be short periods of service unavailability while recovery actions are performed. Please also note that some servers may be rebooted due to necessary re-cabling and power infrastructure adjustments.\n\nAt this time, there is no ETA for complete mitigation of all related issues.\n\nWe will continue to monitor the situation closely and post further updates on our status page as new information becomes available.\n\nThank you for your understanding and patience.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"6a463709-8130-581a-ad75-585dc03005d6","public_id":167,"type":"maintenance","title":"Scheduled Maintenance - Customer Self-Service Portal","public_path":"/maintenance/167","url":"https://status.itldc.com/maintenance/167","description":"Maintenance Update - Portal Online\n\nThe scheduled maintenance is almost completed and the customer self-service portal is now online.\n\nAll interfaces to internal processing modules and external systems are currently under extended checks by our staff, but the portal is usable and core functions are available.\n\nOne issue is currently known: the NOWPayments payment system is temporarily unavailable. Our team is investigating this and we expect it to be restored within the next few hours.\n\nIn the meantime, please use an alternative payment method or simply wait a little while.\n\nThank you for your patience and understanding.\n\nScheduled Maintenance - Customer Self-Service Portal\n\nDuring this weekend, we have scheduled an upgrade and maintenance window for our customer self-service portal.\n\nMaintenance window:\n\n• UTC: 10-01-2026 15:00 - 11-01-2026 21:00\n\n• CET: 10-01-2026 16:00 - 11-01-2026 22:00\n\n• EET: 10-01-2026 17:00 - 11-01-2026 23:00\n\n• EST: 10-01-2026 10:00 - 11-01-2026 16:00\n\nDuring this period, you may experience delays with service activations and limited availability of some portal features, including access to ticket history and related functions.\n\nAs part of this maintenance, we will also migrate the self-service portal to a newer environment. This migration will include a short downtime of up to 4 hours, during which ordering new services will be temporarily unavailable.\n\nExisting services will continue to operate normally.\n\nThank you for your understanding and patience while we improve our platform.","status":"archived","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2026-01-09T15:16:00.000Z","published_at":"2026-01-09T15:16:00.000Z","updated_at":"2026-01-09T15:16:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-167-published","kind":"created","occurred_at":"2026-01-09T15:16:00.000Z","message":"Maintenance Update - Portal Online\n\nThe scheduled maintenance is almost completed and the customer self-service portal is now online.\n\nAll interfaces to internal processing modules and external systems are currently under extended checks by our staff, but the portal is usable and core functions are available.\n\nOne issue is currently known: the NOWPayments payment system is temporarily unavailable. Our team is investigating this and we expect it to be restored within the next few hours.\n\nIn the meantime, please use an alternative payment method or simply wait a little while.\n\nThank you for your patience and understanding.\n\nScheduled Maintenance - Customer Self-Service Portal\n\nDuring this weekend, we have scheduled an upgrade and maintenance window for our customer self-service portal.\n\nMaintenance window:\n\n• UTC: 10-01-2026 15:00 - 11-01-2026 21:00\n\n• CET: 10-01-2026 16:00 - 11-01-2026 22:00\n\n• EET: 10-01-2026 17:00 - 11-01-2026 23:00\n\n• EST: 10-01-2026 10:00 - 11-01-2026 16:00\n\nDuring this period, you may experience delays with service activations and limited availability of some portal features, including access to ticket history and related functions.\n\nAs part of this maintenance, we will also migrate the self-service portal to a newer environment. This migration will include a short downtime of up to 4 hours, during which ordering new services will be temporarily unavailable.\n\nExisting services will continue to operate normally.\n\nThank you for your understanding and patience while we improve our platform.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"74109bf1-7b4f-513e-a24e-5a0c56d624b4","public_id":166,"type":"maintenance","title":"Service deployment delays due to scheduled maintenance","public_path":"/maintenance/166","url":"https://status.itldc.com/maintenance/166","description":"Due to ongoing scheduled maintenance, there may be temporary delays (up to few hours) in deploying new SSD VDS services and new dedicated server orders.\n\nPlease note the following important points:\n\n• \n\nExisting services are not affected and continue to operate normally.\n\n• \n\nSome management features may be temporarily unavailable or delayed, including:\n\n• VNC or console access\n\n• Additional IP address allocations\n\n• Certain provisioning and post-deployment actions\n\n• \n\nAll delayed actions will be completed automatically once maintenance is finished.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding. These works are necessary to ensure long-term stability and performance of our infrastructure.\n\nThank you for your patience.","status":"completed","severity":null,"object":null,"created_at":"2025-12-30T16:58:00.000Z","published_at":"2025-12-30T16:58:00.000Z","updated_at":"2025-12-30T16:58:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-166-published","kind":"created","occurred_at":"2025-12-30T16:58:00.000Z","message":"Due to ongoing scheduled maintenance, there may be temporary delays (up to few hours) in deploying new SSD VDS services and new dedicated server orders.\n\nPlease note the following important points:\n\n• \n\nExisting services are not affected and continue to operate normally.\n\n• \n\nSome management features may be temporarily unavailable or delayed, including:\n\n• VNC or console access\n\n• Additional IP address allocations\n\n• Certain provisioning and post-deployment actions\n\n• \n\nAll delayed actions will be completed automatically once maintenance is finished.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding. These works are necessary to ensure long-term stability and performance of our infrastructure.\n\nThank you for your patience.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-170","kind":"update","occurred_at":null,"message":"Update on US3.MIA datacenter migration*\n\nAs of 14:30 UTC (09:30 Miami local time), we have entered the final phase of the migration process. Our team is currently moving the remaining infrastructure and dedicated servers to the new datacenter location.\n\nWe expect the downtime during this phase to be up to approximately 4 hours, although some services may become available earlier as systems are brought online gradually.\n\nFurther updates and detailed progress reports will be published on our status page:\n\nhttps://status.itldc.com (https://status.itldc.com)\n\nThank you for your patience and understanding while we complete this final step.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-172","kind":"update","occurred_at":null,"message":"Migration for infrastructure components are completed.","lifecycle":null,"severity":null,"maintenance_state":"completed","starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"b653b3b3-8f15-5901-ad73-216c916b99b0","public_id":165,"type":"maintenance","title":"Scheduled Maintenance - US3.MIA (Miami) Datacenter Migration","public_path":"/maintenance/165","url":"https://status.itldc.com/maintenance/165","description":"We would like to inform you about a scheduled migration of our US3.MIA (Miami) datacenter to a new facility.\n\nUpdated maintenance window:\n\nDecember 30 - December 31, 2025\n\nWhat to expect\n\n• \nVirtualization infrastructure and dedicated servers are planned to be migrated on December 30 and 31.\n\n• The migration will be performed in stages to minimize service impact.\n\n• For most services, the expected downtime is up to 3-5 hours per system.\n\nCustomer notifications\n\nWe will contact affected customers by email with an exact schedule and service-specific details closer to the migration dates.\n\nWhy this migration\n\nThe current facility is scheduled for renovation, and this move allows us to upgrade US3.MIA to a new, more powerful datacenter, better suited for future growth and next-generation hardware.\n\nUpdates\n\nAll progress updates will be published here on the status page.\n\nThank you for your understanding while we upgrade our Miami location to be faster, stronger, and more future-ready.","status":"completed","severity":null,"object":{"id":"c21d70d6-e54e-410c-9bdf-1ca0a17eb649","type":"location","name":"Miami FL","code":"US3.MIA","region":"North America","country":"United States","country_code":"US","city":"Miami FL"},"created_at":"2025-12-30T10:30:00.000Z","published_at":"2025-12-30T10:30:00.000Z","updated_at":"2025-12-30T10:30:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-165-published","kind":"created","occurred_at":"2025-12-30T10:30:00.000Z","message":"We would like to inform you about a scheduled migration of our US3.MIA (Miami) datacenter to a new facility.\n\nUpdated maintenance window:\n\nDecember 30 - December 31, 2025\n\nWhat to expect\n\n• \nVirtualization infrastructure and dedicated servers are planned to be migrated on December 30 and 31.\n\n• The migration will be performed in stages to minimize service impact.\n\n• For most services, the expected downtime is up to 3-5 hours per system.\n\nCustomer notifications\n\nWe will contact affected customers by email with an exact schedule and service-specific details closer to the migration dates.\n\nWhy this migration\n\nThe current facility is scheduled for renovation, and this move allows us to upgrade US3.MIA to a new, more powerful datacenter, better suited for future growth and next-generation hardware.\n\nUpdates\n\nAll progress updates will be published here on the status page.\n\nThank you for your understanding while we upgrade our Miami location to be faster, stronger, and more future-ready.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-171","kind":"update","occurred_at":null,"message":"Update on US3.MIA datacenter migration*\n\nAs of 14:30 UTC (09:30 Miami local time), we have entered the final phase of the migration process. Our team is currently moving the remaining infrastructure and dedicated servers to the new datacenter location.\n\nWe expect the downtime during this phase to be up to approximately 4 hours, although some services may become available earlier as systems are brought online gradually.\n\nFurther updates and detailed progress reports will be published on our status page:\n\nhttps://status.itldc.com (https://status.itldc.com)\n\nThank you for your patience and understanding while we complete this final step.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-173","kind":"update","occurred_at":null,"message":"maintenance completed - all components transferred and connected successfully.","lifecycle":null,"severity":null,"maintenance_state":"completed","starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"bce0efc9-bdc7-5843-aaa0-51530e005f48","public_id":164,"type":"maintenance","title":"SG1.SIN - Emergency Network Maintenance","public_path":"/maintenance/164","url":"https://status.itldc.com/maintenance/164","description":"Our upstream network supplier will be performing emergency maintenance on routing infrastructure serving the SG1.SIN datacenter. This maintenance is required to resolve underlying routing hardware issues that caused last week's performance degradation for certain destinations.\n\nCustomer data is not affected.\n\nHowever, network connectivity may be briefly disrupted for some or all external destinations multiple times during the maintenance window.\n\nMaintenance schedule (converted to UTC):\n\n• \nStart: Monday, 08:00 SGT (+0800) → Monday, 00:00 UTC\n\n• \nEnd: Tuesday, 03:00 SGT (+0800) → Monday, 19:00 UTC\n\nDetails:\n\nThe planned work includes router installation, configuration, and re-patching activities. Due to the level of existing service impact, the supplier will proceed during regular business hours. Intermittent network interruptions should be expected during the entire window.\n\nWe will continue to monitor the situation closely and provide updates if necessary.","status":"archived","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2025-12-08T05:05:03.000Z","published_at":"2025-12-08T05:05:03.000Z","updated_at":"2025-12-08T05:05:03.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-164-published","kind":"created","occurred_at":"2025-12-08T05:05:03.000Z","message":"Our upstream network supplier will be performing emergency maintenance on routing infrastructure serving the SG1.SIN datacenter. This maintenance is required to resolve underlying routing hardware issues that caused last week's performance degradation for certain destinations.\n\nCustomer data is not affected.\n\nHowever, network connectivity may be briefly disrupted for some or all external destinations multiple times during the maintenance window.\n\nMaintenance schedule (converted to UTC):\n\n• \nStart: Monday, 08:00 SGT (+0800) → Monday, 00:00 UTC\n\n• \nEnd: Tuesday, 03:00 SGT (+0800) → Monday, 19:00 UTC\n\nDetails:\n\nThe planned work includes router installation, configuration, and re-patching activities. Due to the level of existing service impact, the supplier will proceed during regular business hours. Intermittent network interruptions should be expected during the entire window.\n\nWe will continue to monitor the situation closely and provide updates if necessary.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"26027063-9991-57d9-a411-8b84b6c102cb","public_id":162,"type":"incident","title":"Utility Power Disturbance - EU11.BCN Datacenter","public_path":"/incident/162","url":"https://status.itldc.com/incident/162","description":"Equinix site staff have reported a utility power disturbance at the EU11.BCN datacenter, which resulted in an automatic transfer of all customer loads to generator power.\n\nAll generators are operating normally, and the site currently has over 30 hours of fuel autonomy. The Equinix engineering team has confirmed that all loads remain stable with N+1 redundancy and is preparing to safely return to utility power.\n\nAt this time, all ITLDC services in BCN are fully operational, and there has been no impact on customer equipment.\n\nOur team continues to monitor the situation together with Equinix staff and will provide updates if needed.\n\nStatus: No impact - operating on generator power","status":"resolved","severity":null,"object":{"id":"0d2bde87-091f-459a-aafa-a5347271b258","type":"location","name":"Barcelona","code":"EU11.BCN","region":"Europe","country":"Spain","country_code":"ES","city":"Barcelona"},"created_at":"2025-10-26T17:13:00.000Z","published_at":"2025-10-26T17:13:00.000Z","updated_at":"2025-10-26T17:13:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-162-published","kind":"created","occurred_at":"2025-10-26T17:13:00.000Z","message":"Equinix site staff have reported a utility power disturbance at the EU11.BCN datacenter, which resulted in an automatic transfer of all customer loads to generator power.\n\nAll generators are operating normally, and the site currently has over 30 hours of fuel autonomy. The Equinix engineering team has confirmed that all loads remain stable with N+1 redundancy and is preparing to safely return to utility power.\n\nAt this time, all ITLDC services in BCN are fully operational, and there has been no impact on customer equipment.\n\nOur team continues to monitor the situation together with Equinix staff and will provide updates if needed.\n\nStatus: No impact - operating on generator power","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-169","kind":"update","occurred_at":null,"message":"The earlier utility power disturbance at the EU11.BCN datacenter has been successfully resolved. The site was safely transitioned back to normal utility power as of 26-OCT-2025 18:16 (local time).\n\nAll systems remain stable, and no service impact was observed during the event.\n\nWe will continue to monitor site conditions together with Equinix staff to ensure ongoing stability.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"e991ae28-f071-52c7-af6d-f819a495c809","public_id":161,"type":"incident","title":"Network Performance Degradation - DUS Datacenter","public_path":"/incident/161","url":"https://status.itldc.com/incident/161","description":"We are currently investigating reports of network performance degradation affecting some routes in our DUS (Düsseldorf) datacenter.\n\nThe incident has been escalated to our upstream carrier’s NOC, and their engineers are working to identify and resolve the issue. Our internal network monitoring confirms intermittent packet loss and increased latency for some destinations.\n\nAll other datacenters and services remain fully operational.\n\nWe will provide updates as soon as new information becomes available.","status":"resolved","severity":null,"object":{"id":"a46e5070-13a6-40a5-b49b-4d47c2660fb8","type":"location","name":"Dusseldorf","code":"EU9.DUS","region":"Europe","country":"Germany","country_code":"DE","city":"Dusseldorf"},"created_at":"2025-10-24T20:41:00.000Z","published_at":"2025-10-24T20:41:00.000Z","updated_at":"2025-10-24T20:41:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-161-published","kind":"created","occurred_at":"2025-10-24T20:41:00.000Z","message":"We are currently investigating reports of network performance degradation affecting some routes in our DUS (Düsseldorf) datacenter.\n\nThe incident has been escalated to our upstream carrier’s NOC, and their engineers are working to identify and resolve the issue. Our internal network monitoring confirms intermittent packet loss and increased latency for some destinations.\n\nAll other datacenters and services remain fully operational.\n\nWe will provide updates as soon as new information becomes available.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-166","kind":"update","occurred_at":null,"message":"Our investigation indicates that the issue may be caused by a malformed BGP attribute received during a global routing table update. This attribute triggers an exception in Juniper’s BGPv4 stack, resulting in an abnormal restart of the BGP peering process and intermittent routing instability.\n\nOur network engineering team is actively working on mitigation using available configuration procedures.\n\nPlease note that IPv6 connectivity and related services remain unaffected.\n\nWe will continue to monitor the situation closely and provide further updates as we progress.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-167","kind":"update","occurred_at":null,"message":"Configuration adjustments applied earlier were not sufficient to fully mitigate the issue caused by the malformed BGP attribute. Routing instability may still occur on certain IPv4 paths.\n\nAs the next step, our network operations team will perform an emergency operating system update on core routers in the DUS datacenter to address this vulnerability and restore stable network performance.\n\nService impact is expected to remain limited and brief during the update procedure. IPv6 connectivity and related services continue to operate normally after brief pause.\n\nFurther updates will follow once the upgrade process is complete.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-168","kind":"update","occurred_at":null,"message":"We have successfully completed the emergency software upgrade for our router farm in the DUS datacenter. The update has resolved the BGP-related issue, and all network performance metrics have returned to normal.\n\nOur network operations team continues to closely monitor the situation to ensure full stability across all routes.\n\nThank you for your patience and understanding during this incident.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"7e13db2c-0502-5fd4-adef-5365502b926e","public_id":160,"type":"maintenance","title":"Scheduled Maintenance – Customer Portal Upgrade","public_path":"/maintenance/160","url":"https://status.itldc.com/maintenance/160","description":"We will perform an upgrade of our Customer Portal (my.itldc.com) to improve stability and performance.\n\nMaintenance will start on 11 October 2025 at 15:30 UTC.\n\nThe expected downtime for the Customer Portal is up to 2 hours.\n\nDuring this time:\n\n• All services will continue to operate normally – no downtime is expected for running servers or infrastructure.\n\n• New service orders may experience deployment delays.\n\n• Some payment systems may be temporarily unavailable.\n\n• Support requests may be processed with slight delays.\n\nThank you for your understanding and patience while we make these improvements.","status":"archived","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2025-10-11T14:57:08.000Z","published_at":"2025-10-11T14:57:08.000Z","updated_at":"2025-10-11T14:57:08.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-160-published","kind":"created","occurred_at":"2025-10-11T14:57:08.000Z","message":"We will perform an upgrade of our Customer Portal (my.itldc.com) to improve stability and performance.\n\nMaintenance will start on 11 October 2025 at 15:30 UTC.\n\nThe expected downtime for the Customer Portal is up to 2 hours.\n\nDuring this time:\n\n• All services will continue to operate normally – no downtime is expected for running servers or infrastructure.\n\n• New service orders may experience deployment delays.\n\n• Some payment systems may be temporarily unavailable.\n\n• Support requests may be processed with slight delays.\n\nThank you for your understanding and patience while we make these improvements.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"36d2c17c-520a-51b3-a6b0-1b5c8c2e0c5c","public_id":159,"type":"maintenance","title":"Scheduled Maintenance – EU3.RIX Datacenter Expansion","public_path":"/maintenance/159","url":"https://status.itldc.com/maintenance/159","description":"Scheduled Maintenance – EU3.RIX Datacenter Expansion\n\nUPDATE: Maintenance is completed. Minor issues will be resolved by our team and datacenter onsite staff within standard working hours.\n\nWe are expanding our EU3.RIX location and need more space and more rack power. For this reason, we have scheduled maintenance and migration works in Riga between September 26 and September 30.\n\nDuring this time, we will deploy a new telecommunications infrastructure in our new datacenter, prepare the power distribution system, and carefully relocate our equipment to the new server rooms.\n\nSince this involves physically moving servers, there will be a short and justified downtime. For the absolute majority of services, we expect downtime to be no longer than 2-4 hours. In rare cases it may take a bit longer, but rest assured – our team will closely monitor the process to bring your services online as quickly as possible.","status":"completed","severity":null,"object":{"id":"ac597527-6b17-4935-b3cf-f263eeaa66c4","type":"location","name":"Riga","code":"EU3.RIX","region":"Europe","country":"Latvia","country_code":"LV","city":"Riga"},"created_at":"2025-09-22T15:42:00.000Z","published_at":"2025-09-22T15:42:00.000Z","updated_at":"2025-09-22T15:42:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-159-published","kind":"created","occurred_at":"2025-09-22T15:42:00.000Z","message":"Scheduled Maintenance – EU3.RIX Datacenter Expansion\n\nUPDATE: Maintenance is completed. Minor issues will be resolved by our team and datacenter onsite staff within standard working hours.\n\nWe are expanding our EU3.RIX location and need more space and more rack power. For this reason, we have scheduled maintenance and migration works in Riga between September 26 and September 30.\n\nDuring this time, we will deploy a new telecommunications infrastructure in our new datacenter, prepare the power distribution system, and carefully relocate our equipment to the new server rooms.\n\nSince this involves physically moving servers, there will be a short and justified downtime. For the absolute majority of services, we expect downtime to be no longer than 2-4 hours. In rare cases it may take a bit longer, but rest assured – our team will closely monitor the process to bring your services online as quickly as possible.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"1e456991-a13e-56e4-a875-e575c8b3b414","public_id":157,"type":"incident","title":"EU1.AMS MEP Datacenter Power Feed Issue","public_path":"/incident/157","url":"https://status.itldc.com/incident/157","description":"We investigating connectivity issue between our EU1.AMS datacenters. More information will be posted soon.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2025-04-28T14:02:00.000Z","published_at":"2025-04-28T14:02:00.000Z","updated_at":"2025-04-28T14:02:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-157-published","kind":"created","occurred_at":"2025-04-28T14:02:00.000Z","message":"We investigating connectivity issue between our EU1.AMS datacenters. More information will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-156","kind":"update","occurred_at":null,"message":"Situation update - We are experiencing partial network unavailability in one of our data centers in the Netherlands. Our engineers are currently investigating this issue.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-157","kind":"update","occurred_at":null,"message":"Update from datacenter staff: \"There is currently an issue affecting Power Feed A at the Serverius NL2 facility. Our Support and Facility teams are actively investigating and working to resolve the problem as quickly as possible. We will keep you updated on our progress and provide a detailed Reason for Outage (RFO) once the issue has been resolved. Thank you for your understanding and patience.\"\n\nETA: To be determined","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-158","kind":"update","occurred_at":null,"message":"Update: the issue is still under investigation, Power Feed A and B are affected at the Serverius NL2 facility.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-159","kind":"update","occurred_at":null,"message":"Update: the issue is still under investigation, Power Feed A and B are affected at the Serverius NL2 facility.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-160","kind":"update","occurred_at":null,"message":"Investigation is still in progress regarding the power outage at our NL2, Meppel location. Affected systems include those dependent on Power Feed A and B. Full restoration efforts are ongoing in cooperation with on-site engineers. We sincerely appreciate your continued patience. A full Reason for Outage (RFO) will be provided after resolution.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-161","kind":"update","occurred_at":null,"message":"The power outage at the Serverius NL2 Meppel facility has been resolved partially. The vast majority of services are now operational. A small number of services remain unavailable, and our data center technicians are actively working to restore full functionality as quickly as possible.\n\nWe appreciate your patience and support during this incident. A detailed Reason for Outage (RFO) will be provided once final investigations are completed.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-162","kind":"update","occurred_at":null,"message":"Power has been restored to most systems at the Serverius NL2 Meppel facility. However, Power Feed B is not yet fully stable, and a small number of racks and services may still experience unavailability.\n\nOn-site engineering teams, in cooperation with data center technicians, are actively working to stabilize Power Feed B and restore full service as soon as possible.\n\nWe will continue to provide updates as more information becomes available. Thank you for your understanding and patience.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-163","kind":"update","occurred_at":null,"message":"Power has been stabilized at the Serverius NL2 Meppel facility. All systems now appear to be operational or in the process of booting up.\n\nOur teams are carefully checking all services to ensure full functionality and stability. We will continue to monitor the situation closely and provide further updates if needed.\n\nThank you for your continued patience and support.","lifecycle":"monitoring","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"4bfa0536-07d8-5334-af9d-d6b8297cd7c4","public_id":156,"type":"maintenance","title":"Planned Maintenance Notification – EU3.RIX (Riga, Latvia)","public_path":"/maintenance/156","url":"https://status.itldc.com/maintenance/156","description":"Dear Valued Customers,\n\nWe would like to inform you about a scheduled maintenance for our EU3.RIX location in Riga, Latvia. This maintenance is necessary due to a potential issue identified with one of the power feeds. To prevent any unexpected disruptions in the future, we’ve planned proactive repair and replacement tasks.\n\nScheduled Date: February 5, 2025\n\nMaintenance Window: 11:00 – 13:00 local Riga time (09:00 – 11:00 UTC)\n\nExpected Downtime: 30–45 minutes (or less) for affected servers\n\nWhat to Expect:\n\n• Only a small number of servers will be affected during this maintenance.\n\n• The expected downtime for impacted servers will be minimized as much as possible.\n\n• \nYour data is completely safe—this maintenance will not affect data integrity or security.\n\nWe sincerely apologize for any inconvenience this may cause and appreciate your understanding. This maintenance is critical to ensuring the long-term stability and reliability of our infrastructure.\n\nIf you have any questions or concerns, please don’t hesitate to reach out to our support team.","status":"archived","severity":null,"object":{"id":"ac597527-6b17-4935-b3cf-f263eeaa66c4","type":"location","name":"Riga","code":"EU3.RIX","region":"Europe","country":"Latvia","country_code":"LV","city":"Riga"},"created_at":"2025-02-03T11:36:52.000Z","published_at":"2025-02-03T11:36:52.000Z","updated_at":"2025-02-03T11:36:52.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-156-published","kind":"created","occurred_at":"2025-02-03T11:36:52.000Z","message":"Dear Valued Customers,\n\nWe would like to inform you about a scheduled maintenance for our EU3.RIX location in Riga, Latvia. This maintenance is necessary due to a potential issue identified with one of the power feeds. To prevent any unexpected disruptions in the future, we’ve planned proactive repair and replacement tasks.\n\nScheduled Date: February 5, 2025\n\nMaintenance Window: 11:00 – 13:00 local Riga time (09:00 – 11:00 UTC)\n\nExpected Downtime: 30–45 minutes (or less) for affected servers\n\nWhat to Expect:\n\n• Only a small number of servers will be affected during this maintenance.\n\n• The expected downtime for impacted servers will be minimized as much as possible.\n\n• \nYour data is completely safe—this maintenance will not affect data integrity or security.\n\nWe sincerely apologize for any inconvenience this may cause and appreciate your understanding. This maintenance is critical to ensuring the long-term stability and reliability of our infrastructure.\n\nIf you have any questions or concerns, please don’t hesitate to reach out to our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"ac803c9c-02dd-54b0-adfa-a159324e0dec","public_id":155,"type":"incident","title":"EU2.SOF partial network unavailability","public_path":"/incident/155","url":"https://status.itldc.com/incident/155","description":"We investigating partial network outage for EU2.SOF location, please stand by.","status":"resolved","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2025-01-27T13:38:08.000Z","published_at":"2025-01-27T13:38:08.000Z","updated_at":"2025-01-27T13:38:08.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-155-published","kind":"created","occurred_at":"2025-01-27T13:38:08.000Z","message":"We investigating partial network outage for EU2.SOF location, please stand by.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-155","kind":"update","occurred_at":null,"message":"The incident was successfully resolved.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"23b258ec-bf8a-500e-a350-dee1a0f29982","public_id":154,"type":"incident","title":"SG1.SIN Network Outage","public_path":"/incident/154","url":"https://status.itldc.com/incident/154","description":"We are currently experiencing a partial network degradation in our Singapore datacenter SG1.SIN. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding and patience.\n\nFurther details and updates - http://status.itldc.com/","status":"resolved","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2024-11-08T16:17:35.000Z","published_at":"2024-11-08T16:17:35.000Z","updated_at":"2024-11-08T16:17:35.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-154-published","kind":"created","occurred_at":"2024-11-08T16:17:35.000Z","message":"We are currently experiencing a partial network degradation in our Singapore datacenter SG1.SIN. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding and patience.\n\nFurther details and updates - http://status.itldc.com/","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-154","kind":"update","occurred_at":null,"message":"Fiber cut has been repaired by contractor. All metrics back to normal.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"51fbf913-1799-5222-afe4-3378382c656b","public_id":153,"type":"maintenance","title":"GVA (Geneva) Datacenter Maintenance Announcement","public_path":"/maintenance/153","url":"https://status.itldc.com/maintenance/153","description":"We would like to inform you of scheduled maintenance at our Geneva datacenter. The maintenance will take place from 10:00 AM (CEST) on September 11, 2024 to 8:00 PM (CEST) on September 12, 2024. The corresponding times in UTC are 8:00 AM (UTC) on September 11, 2024 to 6:00 PM (UTC) on September 12, 2024.\n\nDuring this maintenance window, we will be adding new bare metal servers equipped with NVMe and SSD drives and upgrade our SSD/NVMe VDS cluster to enhance performance. Additionally, we will be significantly upgrading our network infrastructure to improve overall reliability and scalability.\n\nAs part of this upgrade, brief periods of packet loss may occur, lasting up to 15 minutes. We are taking all possible measures to minimize these interruptions and ensure a smooth maintenance process.\n\nWe appreciate your patience and understanding as we work to improve our services. If you have any concerns or questions, please don’t hesitate to contact our support team.","status":"archived","severity":null,"object":{"id":"a4d1b272-9ea3-42af-9baf-d46a971c82cc","type":"location","name":"Geneva","code":"EU6.GVA","region":"Europe","country":"Switzerland","country_code":"CH","city":"Geneva"},"created_at":"2024-09-09T17:12:46.000Z","published_at":"2024-09-09T17:12:46.000Z","updated_at":"2024-09-09T17:12:46.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-153-published","kind":"created","occurred_at":"2024-09-09T17:12:46.000Z","message":"We would like to inform you of scheduled maintenance at our Geneva datacenter. The maintenance will take place from 10:00 AM (CEST) on September 11, 2024 to 8:00 PM (CEST) on September 12, 2024. The corresponding times in UTC are 8:00 AM (UTC) on September 11, 2024 to 6:00 PM (UTC) on September 12, 2024.\n\nDuring this maintenance window, we will be adding new bare metal servers equipped with NVMe and SSD drives and upgrade our SSD/NVMe VDS cluster to enhance performance. Additionally, we will be significantly upgrading our network infrastructure to improve overall reliability and scalability.\n\nAs part of this upgrade, brief periods of packet loss may occur, lasting up to 15 minutes. We are taking all possible measures to minimize these interruptions and ensure a smooth maintenance process.\n\nWe appreciate your patience and understanding as we work to improve our services. If you have any concerns or questions, please don’t hesitate to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"d1aa2dec-2471-575c-a6fb-03c8d2ec18c1","public_id":152,"type":"maintenance","title":"Seattle Datacenter US5.SEA Migration and Maintenance Scheduled","public_path":"/maintenance/152","url":"https://status.itldc.com/maintenance/152","description":"We would like to inform you that our Seattle location US5.SEA will be migrated to a new datacenter. This migration is planned to take place between 10:00 AM (PDT) on August 28, 2024 and 7:00 PM (PDT) on August 30, 2024. The corresponding times in UTC are 17:00 (UTC) on August 28, 2024 to 02:00 (UTC) on August 31, 2024.\n\nDuring this maintenance window, your services will remain active for the majority of the time. However, please note that there will be a brief period — up to 4 hours — when your services may be temporarily unavailable as we transport equipment to the new location.\n\nThe migration is part of our strategic decision to improve the reliability and scalability of our infrastructure following a recent SEA datacenter provider outage. By moving to a new physical location, we aim to secure better network options, a more stable electricity budget, and the ability to expand our network peering links in the future. Additionally, we will be upgrading our network hardware to ensure we meet both current and future requirements for scalability and reliability.\n\nAs part of this migration and maintenance, we will also deploy more dedicated server platforms to accommodate increasing customer demand for cost-effective, high-performance SSD and NVMe servers, particularly on the West Coast.\n\nThank you for your understanding and continued support. If you have any questions or concerns, please feel free to reach out to our support team.","status":"archived","severity":null,"object":{"id":"fc2a08b4-cd61-4af7-b365-6d6467961515","type":"location","name":"Seattle WA","code":"US5.SEA","region":"North America","country":"United States","country_code":"US","city":"Seattle WA"},"created_at":"2024-08-27T09:04:24.000Z","published_at":"2024-08-27T09:04:24.000Z","updated_at":"2024-08-27T09:04:24.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-152-published","kind":"created","occurred_at":"2024-08-27T09:04:24.000Z","message":"We would like to inform you that our Seattle location US5.SEA will be migrated to a new datacenter. This migration is planned to take place between 10:00 AM (PDT) on August 28, 2024 and 7:00 PM (PDT) on August 30, 2024. The corresponding times in UTC are 17:00 (UTC) on August 28, 2024 to 02:00 (UTC) on August 31, 2024.\n\nDuring this maintenance window, your services will remain active for the majority of the time. However, please note that there will be a brief period — up to 4 hours — when your services may be temporarily unavailable as we transport equipment to the new location.\n\nThe migration is part of our strategic decision to improve the reliability and scalability of our infrastructure following a recent SEA datacenter provider outage. By moving to a new physical location, we aim to secure better network options, a more stable electricity budget, and the ability to expand our network peering links in the future. Additionally, we will be upgrading our network hardware to ensure we meet both current and future requirements for scalability and reliability.\n\nAs part of this migration and maintenance, we will also deploy more dedicated server platforms to accommodate increasing customer demand for cost-effective, high-performance SSD and NVMe servers, particularly on the West Coast.\n\nThank you for your understanding and continued support. If you have any questions or concerns, please feel free to reach out to our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"f7bb99ea-7161-574d-a78c-38a6fdbfb570","public_id":151,"type":"incident","title":"SEA (FiberHub) partial network outage","public_path":"/incident/151","url":"https://status.itldc.com/incident/151","description":"Network Outage at FiberHub Seattle Datacenter\n\nWe are currently experiencing a network outage at the FiberHub datacenter in Seattle. Onsite team is actively working to mitigate the issue, which has resulted in partial connectivity loss and network timeouts. At this time, there is no estimated time for resolution (ETR). We will provide updates as more information becomes available. Thank you for your patience.","status":"archived","severity":null,"object":{"id":"fc2a08b4-cd61-4af7-b365-6d6467961515","type":"location","name":"Seattle WA","code":"US5.SEA","region":"North America","country":"United States","country_code":"US","city":"Seattle WA"},"created_at":"2024-08-12T09:03:48.000Z","published_at":"2024-08-12T09:03:48.000Z","updated_at":"2024-08-12T09:03:48.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-151-published","kind":"created","occurred_at":"2024-08-12T09:03:48.000Z","message":"Network Outage at FiberHub Seattle Datacenter\n\nWe are currently experiencing a network outage at the FiberHub datacenter in Seattle. Onsite team is actively working to mitigate the issue, which has resulted in partial connectivity loss and network timeouts. At this time, there is no estimated time for resolution (ETR). We will provide updates as more information becomes available. Thank you for your patience.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-152","kind":"update","occurred_at":null,"message":"Most recovery processes at the FiberHub Seattle datacenter have been completed, and partial network access is expected to be restored soon. However, we still do not have an estimated time for full resolution (ETR) from the datacenter staff. We appreciate your continued patience and will keep you updated on any further developments.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-153","kind":"update","occurred_at":null,"message":"Status Update: Network Outage at FiberHub Seattle Datacenter\n\nWe are still experiencing a network outage at the FiberHub datacenter in Seattle. Technicians are actively working to resolve the issue, which has resulted in partial connectivity loss. All hardware is up and running, and your data remains safe. The outage affects only network connectivity services—unfortunately, the IP network is not available from most destinations routed via Zayo NSP. However, networks connected via HE peerings can reach SEA location without issues.\n\nThere is currently no estimated time for resolution (ETR). Further updates will be provided as available.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"2e98ca95-7fb9-568c-a3f8-6ca3838080cd","public_id":150,"type":"incident","title":"EU1.AMS Network Outage","public_path":"/incident/150","url":"https://status.itldc.com/incident/150","description":"We are investigating issues with network degradation occurred in AMS/MEP location. More details will be posted soon.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2024-06-20T11:26:02.000Z","published_at":"2024-06-20T11:26:02.000Z","updated_at":"2024-06-20T11:26:02.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-150-published","kind":"created","occurred_at":"2024-06-20T11:26:02.000Z","message":"We are investigating issues with network degradation occurred in AMS/MEP location. More details will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-148","kind":"update","occurred_at":null,"message":"We are currently experiencing a network outage at EU1.AMS due to a possible wave transport failure between our locations in the Netherlands. Some services may be affected or unavailable, including the customer portal. Our suppliers are investigating the issue, and there is no ETA yet. Our staff is working on re-routing affected segments using different transport providers. We are doing our best to restore normal operations as soon as possible. Thank you for your patience.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-149","kind":"update","occurred_at":null,"message":"Our supplier's technical staff is actively working on the issue and has identified the core cause as a major failure in the national-wide wave network. There is still no ETA, but we expect the issue to be resolved as quickly as possible. Thank you for your continued patience.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-150","kind":"update","occurred_at":null,"message":"Our NOC has successfully re-routed our internal links between AMS and MEP to another network transport provider. As a result, slightly less capacity and increased RTT may be expected for some time due to the different network technology. However, all services are now back to an active state.\n\nThe primary wave network is still unreachable/non-functional. We are waiting for the complete restoration to start testing and re-routing our national traffic back to this wave transport carrier.\n\nThank you for your patience and understanding.","lifecycle":"monitoring","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-151","kind":"update","occurred_at":null,"message":"Repair work related to this incident is ongoing. We expect that the affected links will be restored within the next 14-20 hours. Our supplier has been working on this incident since it occurred.\n\nTo improve connectivity between our data centers, we need to move some BGP peers to other routers. Our NOC is making these changes now, which may result in very short network packet loss. We apologize for any inconvenience this may cause. Thank you for your understanding and patience.","lifecycle":"monitoring","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"13926805-5081-5c7e-a80d-b66d744180d8","public_id":149,"type":"incident","title":"SG1.SIN Network Degradation Issue","public_path":"/incident/149","url":"https://status.itldc.com/incident/149","description":"We are currently experiencing a partial network degradation in our Singapore datacenter SG1.SIN. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding and patience.","status":"archived","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2024-05-11T10:30:00.000Z","published_at":"2024-05-11T10:30:00.000Z","updated_at":"2024-05-11T10:30:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-149-published","kind":"created","occurred_at":"2024-05-11T10:30:00.000Z","message":"We are currently experiencing a partial network degradation in our Singapore datacenter SG1.SIN. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding and patience.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-147","kind":"update","occurred_at":null,"message":"The reason for the unavailability of the network in some directions subsea cable damage in the region. Many networks in Asia are affected. Still no ETA.\n\nUpdate from the supplier:\n\nCustomers Transiting our network from Europe to our Asian markets may be experiencing Latency and Packet Loss. Multiple vessels are currently being gathered and/or being dispatched to carry out the repair operations from the submarine faults currently being reported. There is NO ETR at this time.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"82410db4-6db4-5d85-a9d1-3f6f94aaedb3","public_id":148,"type":"maintenance","title":"EU3.RIX (Riga, Latvia) Maintenance and Upgrade","public_path":"/maintenance/148","url":"https://status.itldc.com/maintenance/148","description":"We're pleased to inform you of a scheduled upgrade at our EU3.RIX data center in Riga, Latvia. This initiative underscores our dedication to providing superior service and maintaining our infrastructure to the highest standards.\n\nMaintenance Details\n\nScheduled Dates: April 30, 2024 - May 01, 2024\n\nExpected Network Downtime: Up to 30 minutes\n\nThe upcoming maintenance will involve comprehensive enhancements to our infrastructure. We will replace the existing network components with cutting-edge hardware, reorganize and inspect all cabling, and introduce new dedicated servers and host nodes. These additions will be available for orders shortly after installation. Possible network downtime is up to 30 minutes.\n\nWe apologize for any inconvenience caused and appreciate your understanding as we continue to improve our services. Please do not hesitate to reach out our support team if you require assistance or have any concerns during this period.","status":"archived","severity":null,"object":{"id":"ac597527-6b17-4935-b3cf-f263eeaa66c4","type":"location","name":"Riga","code":"EU3.RIX","region":"Europe","country":"Latvia","country_code":"LV","city":"Riga"},"created_at":"2024-04-29T11:15:33.000Z","published_at":"2024-04-29T11:15:33.000Z","updated_at":"2024-04-29T11:15:33.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-148-published","kind":"created","occurred_at":"2024-04-29T11:15:33.000Z","message":"We're pleased to inform you of a scheduled upgrade at our EU3.RIX data center in Riga, Latvia. This initiative underscores our dedication to providing superior service and maintaining our infrastructure to the highest standards.\n\nMaintenance Details\n\nScheduled Dates: April 30, 2024 - May 01, 2024\n\nExpected Network Downtime: Up to 30 minutes\n\nThe upcoming maintenance will involve comprehensive enhancements to our infrastructure. We will replace the existing network components with cutting-edge hardware, reorganize and inspect all cabling, and introduce new dedicated servers and host nodes. These additions will be available for orders shortly after installation. Possible network downtime is up to 30 minutes.\n\nWe apologize for any inconvenience caused and appreciate your understanding as we continue to improve our services. Please do not hesitate to reach out our support team if you require assistance or have any concerns during this period.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"9cfcef10-8cfd-567f-af51-70611be476e2","public_id":147,"type":"maintenance","title":"Notice of Scheduled Maintenance: Customer Portal Upgrade","public_path":"/maintenance/147","url":"https://status.itldc.com/maintenance/147","description":"We are committed to providing you with the best experience possible, which includes maintaining and upgrading our systems to enhance functionality and security. Please be aware of an upcoming scheduled maintenance for our customer portal.\n\nMaintenance Details\n\n• \nScheduled Time: April 24th, 2024, from 16:00 to 20:00 UTC (19:00-22:00 EEST, 12:00-15:00 EDT)\n\n• \nExpected Downtime: During this window, the customer’s portal will be unavailable for approximately 40 minutes.\n\nImpact of Maintenance ⚠️\n\n• \nPortal Unavailability: You will not be able to access the customer portal during the downtime. Please plan accordingly if you need to access your account or service details.\n\n• \nService Deployment Delays: The deployment of new services may be delayed while the maintenance is underway.\n\n• \nPayment Processing: Payment processing will be unavailable during this period. We recommend completing any transactions either before or after the maintenance window.","status":"archived","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2024-04-23T10:03:00.000Z","published_at":"2024-04-23T10:03:00.000Z","updated_at":"2024-04-23T10:03:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-147-published","kind":"created","occurred_at":"2024-04-23T10:03:00.000Z","message":"We are committed to providing you with the best experience possible, which includes maintaining and upgrading our systems to enhance functionality and security. Please be aware of an upcoming scheduled maintenance for our customer portal.\n\nMaintenance Details\n\n• \nScheduled Time: April 24th, 2024, from 16:00 to 20:00 UTC (19:00-22:00 EEST, 12:00-15:00 EDT)\n\n• \nExpected Downtime: During this window, the customer’s portal will be unavailable for approximately 40 minutes.\n\nImpact of Maintenance ⚠️\n\n• \nPortal Unavailability: You will not be able to access the customer portal during the downtime. Please plan accordingly if you need to access your account or service details.\n\n• \nService Deployment Delays: The deployment of new services may be delayed while the maintenance is underway.\n\n• \nPayment Processing: Payment processing will be unavailable during this period. We recommend completing any transactions either before or after the maintenance window.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"90fbfd6a-a48c-5814-a7a8-276444f27fa1","public_id":146,"type":"maintenance","title":"EU4.PRG (Prague.CZ) upgrade","public_path":"/maintenance/146","url":"https://status.itldc.com/maintenance/146","description":"We are excited to announce an upcoming upgrade to our EU4.PRG datacenter located in Prague, Czech Republic. This maintenance is part of our commitment to continuously improve and ensure the highest quality of service for our customers.\n\nMaintenance Details\n\nScheduled Dates: April 28-29, 2024\n\nExpected Downtime: Up to 30 minutes\n\nDuring this period, we will be undertaking significant upgrades to enhance our infrastructure. All existing servers will be relocated to a newly designed server room equipped with advanced network hardware and updated power distribution systems. This move is aimed at boosting performance, improving reliability, and enhancing the overall security of our data center.\n\nWhat to Expect\n\nWhile we aim to minimize disruptions, some downtime of up to 30 minutes should be expected. This downtime is necessary to ensure a smooth transition and secure installation of all equipment in the new server room. We appreciate your understanding and patience during this brief interruption.\n\nShould you have any concerns or require assistance during this time, please feel free to reach out to our support team, who will be more than happy to help. We thank you for your understanding and cooperation as we perform these necessary upgrades. These enhancements will provide a solid foundation for our services and ensure that we continue to deliver the exceptional performance and reliability you expect from us.","status":"archived","severity":null,"object":{"id":"866b0d60-de90-4675-bfbd-20d38239e4be","type":"location","name":"Prague","code":"EU4.PRG","region":"Europe","country":"Czech Republic","country_code":"CZ","city":"Prague"},"created_at":"2024-04-22T13:34:10.000Z","published_at":"2024-04-22T13:34:10.000Z","updated_at":"2024-04-22T13:34:10.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-146-published","kind":"created","occurred_at":"2024-04-22T13:34:10.000Z","message":"We are excited to announce an upcoming upgrade to our EU4.PRG datacenter located in Prague, Czech Republic. This maintenance is part of our commitment to continuously improve and ensure the highest quality of service for our customers.\n\nMaintenance Details\n\nScheduled Dates: April 28-29, 2024\n\nExpected Downtime: Up to 30 minutes\n\nDuring this period, we will be undertaking significant upgrades to enhance our infrastructure. All existing servers will be relocated to a newly designed server room equipped with advanced network hardware and updated power distribution systems. This move is aimed at boosting performance, improving reliability, and enhancing the overall security of our data center.\n\nWhat to Expect\n\nWhile we aim to minimize disruptions, some downtime of up to 30 minutes should be expected. This downtime is necessary to ensure a smooth transition and secure installation of all equipment in the new server room. We appreciate your understanding and patience during this brief interruption.\n\nShould you have any concerns or require assistance during this time, please feel free to reach out to our support team, who will be more than happy to help. We thank you for your understanding and cooperation as we perform these necessary upgrades. These enhancements will provide a solid foundation for our services and ensure that we continue to deliver the exceptional performance and reliability you expect from us.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"01ec5471-dd83-5348-a9a6-9dc808da1019","public_id":145,"type":"incident","title":"UA1.KHA: Power Disruption at Kharkiv Datacenter","public_path":"/incident/145","url":"https://status.itldc.com/incident/145","description":"update 23-03-2024, 19:15: DC is online.\n\nupdate 23-03-2024 18:00 EET:\n\nThe Kharkiv datacenter is currently offline, resulting in service unavailability. We understand the critical nature of your data and services hosted in our Kharkiv facility, and we are actively working to restore operations as soon as it is safe to do so.\n\nWe regret to inform you that due to the recent rocket attack by russian terrorists on Kharkiv's civilian infrastructure, our datacenter is currently operating on diesel generators. The power grid in the vicinity has been severely affected, and we are unable to predict the estimated time for its recovery.\n\nImpact on Services:\n\n• Availability of the Kharkiv datacenter may be compromised in the coming hours.\n\n• While we are committed to keeping the datacenter online, we cannot guarantee uninterrupted service during this time.\n\nThe safety and security of our staff and customers are our utmost priority. We are closely monitoring the situation and are working diligently to ensure the safety of everyone involved while maintaining service continuity to the best of our ability.\n\nFurther Updates:\n\nWe will provide updates as the situation evolves and more information becomes available.","status":"archived","severity":null,"object":null,"created_at":"2024-03-22T07:28:00.000Z","published_at":"2024-03-22T07:28:00.000Z","updated_at":"2024-03-22T07:28:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-145-published","kind":"created","occurred_at":"2024-03-22T07:28:00.000Z","message":"update 23-03-2024, 19:15: DC is online.\n\nupdate 23-03-2024 18:00 EET:\n\nThe Kharkiv datacenter is currently offline, resulting in service unavailability. We understand the critical nature of your data and services hosted in our Kharkiv facility, and we are actively working to restore operations as soon as it is safe to do so.\n\nWe regret to inform you that due to the recent rocket attack by russian terrorists on Kharkiv's civilian infrastructure, our datacenter is currently operating on diesel generators. The power grid in the vicinity has been severely affected, and we are unable to predict the estimated time for its recovery.\n\nImpact on Services:\n\n• Availability of the Kharkiv datacenter may be compromised in the coming hours.\n\n• While we are committed to keeping the datacenter online, we cannot guarantee uninterrupted service during this time.\n\nThe safety and security of our staff and customers are our utmost priority. We are closely monitoring the situation and are working diligently to ensure the safety of everyone involved while maintaining service continuity to the best of our ability.\n\nFurther Updates:\n\nWe will provide updates as the situation evolves and more information becomes available.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"ef601b85-1862-5904-a9cf-e53a5709f4b2","public_id":144,"type":"maintenance","title":"US2.EWR Datacenter Migration","public_path":"/maintenance/144","url":"https://status.itldc.com/maintenance/144","description":"Please be informed that we have scheduled a migration and maintenance for our EWR datacenter. The migration will occur between February 28, 2024, 13:00 local time (UTC-5) and March 01, 2024, 20:00 local time (UTC-5).\n\nDuring this maintenance, we will be deploy new telecommunications infrastructure, racks, and cabling systems in the new datacenter. Servers and other components will be carefully transported to the new location during this maintenance window.\n\nExpected downtime for active services is less than 6 hours in total. This migration is part of our ongoing efforts to modernize our infrastructure and enhance service performance.\n\nThank you for your understanding and cooperation.","status":"archived","severity":null,"object":{"id":"5cef65d6-01ae-4fc0-a42b-3da204bab65e","type":"location","name":"Secaucus NJ","code":"US2.EWR","region":"North America","country":"United States","country_code":"US","city":"Secaucus NJ"},"created_at":"2024-02-26T19:12:27.000Z","published_at":"2024-02-26T19:12:27.000Z","updated_at":"2024-02-26T19:12:27.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-144-published","kind":"created","occurred_at":"2024-02-26T19:12:27.000Z","message":"Please be informed that we have scheduled a migration and maintenance for our EWR datacenter. The migration will occur between February 28, 2024, 13:00 local time (UTC-5) and March 01, 2024, 20:00 local time (UTC-5).\n\nDuring this maintenance, we will be deploy new telecommunications infrastructure, racks, and cabling systems in the new datacenter. Servers and other components will be carefully transported to the new location during this maintenance window.\n\nExpected downtime for active services is less than 6 hours in total. This migration is part of our ongoing efforts to modernize our infrastructure and enhance service performance.\n\nThank you for your understanding and cooperation.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"1e7f8f56-5630-51c4-a138-2091f167ca53","public_id":143,"type":"maintenance","title":"Friendly Reminder - Self-Service Portal Maintenance Ahead","public_path":"/maintenance/143","url":"https://status.itldc.com/maintenance/143","description":"Hey there! We're reaching out to let you know about some exciting updates happening behind the scenes. Our self-service portal is getting a little makeover on February 21, 2024 19:30 UTC - 23:00 UTC. We're super pumped about it, and we think you'll love the improvements!\n\nMaintenance Details:\n\n• Date: February 21, 2024\n\n• Time: 19:30 UTC - 23:00 UTC\n\n• Estimated Downtime: Up to 60 minutes\n\nWhat to Expect:\n\nYour go-to self-service customer portal and API will take a quick coffee break during this time. Don't worry, they'll be back before you know it!\n\nWhile we're sprucing things up, new service deployments and procedures might hit a small speed bump, but we promise to smooth things out ASAP.\n\nOh, and here's a heads-up: while some payment systems may still be up and running, it's always a good idea to top up your account beforehand, just in case - because some payment methods may be unavailable for a couple of hours.\n\nWe're sorry for any inconvenience this might cause, but we're sure the results will be totally worth it! Got questions or need a hand? Our awesome support team will be standing by to help.\n\nThanks a million for being part of our awesome community!\n\nCheers,\n\nITLDC Team","status":"archived","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2024-02-20T18:02:09.000Z","published_at":"2024-02-20T18:02:09.000Z","updated_at":"2024-02-20T18:02:09.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-143-published","kind":"created","occurred_at":"2024-02-20T18:02:09.000Z","message":"Hey there! We're reaching out to let you know about some exciting updates happening behind the scenes. Our self-service portal is getting a little makeover on February 21, 2024 19:30 UTC - 23:00 UTC. We're super pumped about it, and we think you'll love the improvements!\n\nMaintenance Details:\n\n• Date: February 21, 2024\n\n• Time: 19:30 UTC - 23:00 UTC\n\n• Estimated Downtime: Up to 60 minutes\n\nWhat to Expect:\n\nYour go-to self-service customer portal and API will take a quick coffee break during this time. Don't worry, they'll be back before you know it!\n\nWhile we're sprucing things up, new service deployments and procedures might hit a small speed bump, but we promise to smooth things out ASAP.\n\nOh, and here's a heads-up: while some payment systems may still be up and running, it's always a good idea to top up your account beforehand, just in case - because some payment methods may be unavailable for a couple of hours.\n\nWe're sorry for any inconvenience this might cause, but we're sure the results will be totally worth it! Got questions or need a hand? Our awesome support team will be standing by to help.\n\nThanks a million for being part of our awesome community!\n\nCheers,\n\nITLDC Team","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"f829c794-631b-5998-a80d-df3d25717115","public_id":142,"type":"maintenance","title":"Self-service portal maintenance","public_path":"/maintenance/142","url":"https://status.itldc.com/maintenance/142","description":"We want to inform you about an upcoming scheduled maintenance for our self-service portal (my.itldc.com) on February 7, 2024. During this maintenance window, our team will be working diligently to enhance your experience.\n\nMaintenance Details:\n\n• Date: February 7, 2024\n\n• Time: 23:00 UTC - 03:00 UTC\n\n• Estimated Downtime: Up to 30 minutes\n\nImpact:\n\n• The self-service customer portal and API will be temporarily unavailable.\n\n• Deployment of new services and service procedures may experience delays during this period.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Our team will do their utmost to complete the maintenance promptly.\n\nIf you have any urgent concerns or require assistance during this time, please reach out to our support team, who will be on standby to assist you.","status":"archived","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2024-02-06T19:34:27.000Z","published_at":"2024-02-06T19:34:27.000Z","updated_at":"2024-02-06T19:34:27.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-142-published","kind":"created","occurred_at":"2024-02-06T19:34:27.000Z","message":"We want to inform you about an upcoming scheduled maintenance for our self-service portal (my.itldc.com) on February 7, 2024. During this maintenance window, our team will be working diligently to enhance your experience.\n\nMaintenance Details:\n\n• Date: February 7, 2024\n\n• Time: 23:00 UTC - 03:00 UTC\n\n• Estimated Downtime: Up to 30 minutes\n\nImpact:\n\n• The self-service customer portal and API will be temporarily unavailable.\n\n• Deployment of new services and service procedures may experience delays during this period.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Our team will do their utmost to complete the maintenance promptly.\n\nIf you have any urgent concerns or require assistance during this time, please reach out to our support team, who will be on standby to assist you.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"dd2a7a45-45ef-5652-a5b8-af834453852b","public_id":141,"type":"incident","title":"SG1.SIN  partial network degradation","public_path":"/incident/141","url":"https://status.itldc.com/incident/141","description":"We are currently experiencing a partial network degradation in our Singapore datacenter SG1.SIN. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding and patience.","status":"resolved","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2023-12-12T17:55:24.000Z","published_at":"2023-12-12T17:55:24.000Z","updated_at":"2023-12-12T17:55:24.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-141-published","kind":"created","occurred_at":"2023-12-12T17:55:24.000Z","message":"We are currently experiencing a partial network degradation in our Singapore datacenter SG1.SIN. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding and patience.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-146","kind":"update","occurred_at":null,"message":"Issue resolved, all metrics back to normal.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"c2e9e79d-5e0c-52af-a858-b1e72e497f05","public_id":140,"type":"maintenance","title":"Scheduled Network Maintenance Announcement - Los Angeles Datacenter","public_path":"/maintenance/140","url":"https://status.itldc.com/maintenance/140","description":"Maintenance Window: December 01 10:00 to December 03, 2023 19:00 PDT\n\nDear Valued Customers,\n\nWe would like to inform you about an upcoming scheduled network maintenance in our Los Angeles datacenter. This maintenance is a crucial step towards enhancing the performance of our network and facilitating the introduction of new services that demand increased capacity and bandwidth.\n\nMaintenance Details:\n\nDuring the maintenance window, which is scheduled from December 01 to December 03, 2023, between 10:00 and 19:00 local time, we will be upgrading or replacing nearly all network equipment within the Los Angeles datacenter.\n\nExpected Impact:\n\nWhile we strive to minimize disruption, customers may experience short periods of packet loss or network unavailability lasting up to 10-15 minutes at various intervals during the maintenance window.\n\nWhy This Maintenance is Necessary:\n\nThis comprehensive network upgrade is essential to ensure that we can continue to provide you with a reliable and high-performance network infrastructure. By investing in this upgrade, we are preparing our network to support new and advanced services, as well as meet the growing demands of your business.\n\nWhat to Expect:\n\n• Short periodic network interruptions of up to 10-15 minutes.\n\n• Our technical team will be working diligently to ensure that the maintenance is completed efficiently and with minimal disruption.\n\n• We will keep you informed of any significant updates or changes during the maintenance via our status page.\n\nYour Data Security:\n\nRest assured, we have taken all necessary precautions to safeguard your data during this maintenance process. Data integrity and security are paramount to us, and we will implement stringent measures to ensure no data is compromised during the upgrade.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our network infrastructure to better serve you.\n\nIf you have any urgent concerns or require further information, please do not hesitate to reach out to our support team.\n\nThank you for entrusting us with your business, and we look forward to providing you with an even more robust and reliable network after the completion of this maintenance.","status":"archived","severity":null,"object":null,"created_at":"2023-11-29T14:53:08.000Z","published_at":"2023-11-29T14:53:08.000Z","updated_at":"2023-11-29T14:53:08.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-140-published","kind":"created","occurred_at":"2023-11-29T14:53:08.000Z","message":"Maintenance Window: December 01 10:00 to December 03, 2023 19:00 PDT\n\nDear Valued Customers,\n\nWe would like to inform you about an upcoming scheduled network maintenance in our Los Angeles datacenter. This maintenance is a crucial step towards enhancing the performance of our network and facilitating the introduction of new services that demand increased capacity and bandwidth.\n\nMaintenance Details:\n\nDuring the maintenance window, which is scheduled from December 01 to December 03, 2023, between 10:00 and 19:00 local time, we will be upgrading or replacing nearly all network equipment within the Los Angeles datacenter.\n\nExpected Impact:\n\nWhile we strive to minimize disruption, customers may experience short periods of packet loss or network unavailability lasting up to 10-15 minutes at various intervals during the maintenance window.\n\nWhy This Maintenance is Necessary:\n\nThis comprehensive network upgrade is essential to ensure that we can continue to provide you with a reliable and high-performance network infrastructure. By investing in this upgrade, we are preparing our network to support new and advanced services, as well as meet the growing demands of your business.\n\nWhat to Expect:\n\n• Short periodic network interruptions of up to 10-15 minutes.\n\n• Our technical team will be working diligently to ensure that the maintenance is completed efficiently and with minimal disruption.\n\n• We will keep you informed of any significant updates or changes during the maintenance via our status page.\n\nYour Data Security:\n\nRest assured, we have taken all necessary precautions to safeguard your data during this maintenance process. Data integrity and security are paramount to us, and we will implement stringent measures to ensure no data is compromised during the upgrade.\n\nWe apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our network infrastructure to better serve you.\n\nIf you have any urgent concerns or require further information, please do not hesitate to reach out to our support team.\n\nThank you for entrusting us with your business, and we look forward to providing you with an even more robust and reliable network after the completion of this maintenance.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"eb42c93b-1984-5ecc-af01-8e6e662554fc","public_id":139,"type":"incident","title":"MIA Network Interruption from some EU locations","public_path":"/incident/139","url":"https://status.itldc.com/incident/139","description":"Current Status:\n\nPartial Network Degradation\n\nLocation:\n\nMIA Datacenter\n\nWe are currently experiencing a external network connectivity issues in our MIA datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the MIA datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nNext Update:\n\nWe will provide an update on the status of the issue within the next hour or as soon as new information becomes available.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our MIA datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.","status":"resolved","severity":null,"object":null,"created_at":"2023-11-28T09:40:00.000Z","published_at":"2023-11-28T09:40:00.000Z","updated_at":"2023-11-28T09:40:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-139-published","kind":"created","occurred_at":"2023-11-28T09:40:00.000Z","message":"Current Status:\n\nPartial Network Degradation\n\nLocation:\n\nMIA Datacenter\n\nWe are currently experiencing a external network connectivity issues in our MIA datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the MIA datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nNext Update:\n\nWe will provide an update on the status of the issue within the next hour or as soon as new information becomes available.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our MIA datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-144","kind":"update","occurred_at":null,"message":"This is the packet drop issue with GTT upstream. We're working to fix this.\n\nWe will get back to you once it's fixed.\n\nWe apologize for any inconvenience that was caused by this issue.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-145","kind":"update","occurred_at":null,"message":"We experienced connectivity issues due to a TeleFornia upstream issue.\n\nResolution:\n\nThe issue has been resolved. All traffic has been successfully rerouted.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"dd8863fe-0e9c-5c6a-a5ad-d0bdca46f94e","public_id":138,"type":"incident","title":"SG1 Network Performance Issues","public_path":"/incident/138","url":"https://status.itldc.com/incident/138","description":"Location: Singapore Datacenter SG1.SIN\n\nDescription:\n\nWe are currently experiencing a partial network degradation in our Singapore datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nNext Update:\n\nWe will provide an update on the status of the issue as soon as new information becomes available.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding.","status":"resolved","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2023-10-30T11:05:21.000Z","published_at":"2023-10-30T11:05:21.000Z","updated_at":"2023-10-30T11:05:21.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-138-published","kind":"created","occurred_at":"2023-10-30T11:05:21.000Z","message":"Location: Singapore Datacenter SG1.SIN\n\nDescription:\n\nWe are currently experiencing a partial network degradation in our Singapore datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nNext Update:\n\nWe will provide an update on the status of the issue as soon as new information becomes available.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-143","kind":"update","occurred_at":null,"message":"Issue was successfully resolved.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"2cc80fb2-8b71-5439-aab3-17f5cfa0cb8f","public_id":136,"type":"maintenance","title":"US2.EWR Emergency Power Feed Maintenance","public_path":"/maintenance/136","url":"https://status.itldc.com/maintenance/136","description":"We just received a request from data center engineers to urgently switch the power feeds of our racks to another power supply system. These works will be carried out as quickly as possible due to the urgency of the situation. When switching power feeds, some equipment may be rebooted or unavailable for some time (about 30 minutes).\n\nWe apologize for any inconvenience this may cause. If you require additional help or advice, contact our technical support.","status":"archived","severity":null,"object":{"id":"5cef65d6-01ae-4fc0-a42b-3da204bab65e","type":"location","name":"Secaucus NJ","code":"US2.EWR","region":"North America","country":"United States","country_code":"US","city":"Secaucus NJ"},"created_at":"2023-10-02T15:55:00.000Z","published_at":"2023-10-02T15:55:00.000Z","updated_at":"2023-10-02T15:55:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-136-published","kind":"created","occurred_at":"2023-10-02T15:55:00.000Z","message":"We just received a request from data center engineers to urgently switch the power feeds of our racks to another power supply system. These works will be carried out as quickly as possible due to the urgency of the situation. When switching power feeds, some equipment may be rebooted or unavailable for some time (about 30 minutes).\n\nWe apologize for any inconvenience this may cause. If you require additional help or advice, contact our technical support.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"323678c2-e2b0-596f-a708-dddecbb0d24a","public_id":135,"type":"maintenance","title":"EU1.AMS SDC1 (Dronten) scheduled hardware migration","public_path":"/maintenance/135","url":"https://status.itldc.com/maintenance/135","description":"Location: EU1.AMS\n\nDatacenter: SDC1 Dronten\n\nServices affected: Racks 1.3.* and 3.1.* **\n\nDuration: 3 to 5 hours\n\nThis is a notification about scheduled maintenance in the EU1.AMS location, SDC1 datacenter.\n\nWe would like to inform you that from September 16 to September 19, 2023, we will be migrating some EU1.AMS server farms from SDC1 (Dronten) to SDC2 (Meppel). A small number of hardware located in 1.3.* and 3.1.* racks are subject to migration. You can see the list of servers that we will transport in DCIManager, using a filter by rack number.\n\nWe will transfer equipment in several stages, the expected time of unavailability will be from 3 to 5 hours. The network parameters of the equipment and other settings remain unchanged. Please adjust your processes and, if required, notify your customers about expected service interruption. We apologize for any inconvenience caused by this scheduled maintenance.\n\nThanks for your trust and understanding. If you have any questions please contact our support team.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2023-09-17T06:54:46.000Z","published_at":"2023-09-17T06:54:46.000Z","updated_at":"2023-09-17T06:54:46.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-135-published","kind":"created","occurred_at":"2023-09-17T06:54:46.000Z","message":"Location: EU1.AMS\n\nDatacenter: SDC1 Dronten\n\nServices affected: Racks 1.3.* and 3.1.* **\n\nDuration: 3 to 5 hours\n\nThis is a notification about scheduled maintenance in the EU1.AMS location, SDC1 datacenter.\n\nWe would like to inform you that from September 16 to September 19, 2023, we will be migrating some EU1.AMS server farms from SDC1 (Dronten) to SDC2 (Meppel). A small number of hardware located in 1.3.* and 3.1.* racks are subject to migration. You can see the list of servers that we will transport in DCIManager, using a filter by rack number.\n\nWe will transfer equipment in several stages, the expected time of unavailability will be from 3 to 5 hours. The network parameters of the equipment and other settings remain unchanged. Please adjust your processes and, if required, notify your customers about expected service interruption. We apologize for any inconvenience caused by this scheduled maintenance.\n\nThanks for your trust and understanding. If you have any questions please contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"d51ae759-33f3-5bab-a4bb-923d80c36e44","public_id":134,"type":"incident","title":"GVA vm6 partial outage","public_path":"/incident/134","url":"https://status.itldc.com/incident/134","description":"Location: Geneva, Switzerland\n\nServices affected: virtual servers, vm6 cluster\n\nType of outage: hardware failure, partial\n\nETA: none yet\n\nWe want to inform you that we are currently experiencing a partial hardware outage in our Switzerland data center. This issue may result in service degradation for a small number of users, affecting the availability of some virtual servers. We understand the importance of your services, and we sincerely apologize for any inconvenience this may cause. We appreciate your patience and will keep you updated on our progress.\n\nWe cannot yet provide an expected resolution time for this incident. As an option, we can replace your service with a similar one. To do this, contact our technical support service.","status":"archived","severity":null,"object":{"id":"a4d1b272-9ea3-42af-9baf-d46a971c82cc","type":"location","name":"Geneva","code":"EU6.GVA","region":"Europe","country":"Switzerland","country_code":"CH","city":"Geneva"},"created_at":"2023-09-14T14:33:22.000Z","published_at":"2023-09-14T14:33:22.000Z","updated_at":"2023-09-14T14:33:22.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-134-published","kind":"created","occurred_at":"2023-09-14T14:33:22.000Z","message":"Location: Geneva, Switzerland\n\nServices affected: virtual servers, vm6 cluster\n\nType of outage: hardware failure, partial\n\nETA: none yet\n\nWe want to inform you that we are currently experiencing a partial hardware outage in our Switzerland data center. This issue may result in service degradation for a small number of users, affecting the availability of some virtual servers. We understand the importance of your services, and we sincerely apologize for any inconvenience this may cause. We appreciate your patience and will keep you updated on our progress.\n\nWe cannot yet provide an expected resolution time for this incident. As an option, we can replace your service with a similar one. To do this, contact our technical support service.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-142","kind":"update","occurred_at":null,"message":"Update: We are still working to identify the fault; this may take a long time. We recommend requesting a replacement server from our technical support team.\n\nThank you for your understanding and patience.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"8ee3a22c-2303-5b4d-ae30-099b07a2ca16","public_id":133,"type":"incident","title":"SG1.SIN Network performance degradation","public_path":"/incident/133","url":"https://status.itldc.com/incident/133","description":"Location: Singapore Datacenter SG1.SIN\n\nDescription:\n\nWe are currently experiencing a partial network degradation in our Singapore datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nNext Update:\n\nWe will provide an update on the status of the issue as soon as new information becomes available.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding.","status":"resolved","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2023-09-05T08:04:00.000Z","published_at":"2023-09-05T08:04:00.000Z","updated_at":"2023-09-05T08:04:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-133-published","kind":"created","occurred_at":"2023-09-05T08:04:00.000Z","message":"Location: Singapore Datacenter SG1.SIN\n\nDescription:\n\nWe are currently experiencing a partial network degradation in our Singapore datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.\n\nImpact:\n\n• Some users may experience slower response times and intermittent connectivity issues.\n\n• Services hosted in the Singapore datacenter may be affected.\n\nOur team is working diligently to minimize the impact on your services and to ensure a swift resolution.\n\nNext Update:\n\nWe will provide an update on the status of the issue as soon as new information becomes available.\n\nWe apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.\n\nThank you for your understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-141","kind":"update","occurred_at":null,"message":"Network degradation issue was successfully resolved. We still looking for the root cause of this incident.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"e4589b62-0aa5-57ff-aec2-41bf09576428","public_id":132,"type":"incident","title":"GDN Cooling Outage","public_path":"/incident/132","url":"https://status.itldc.com/incident/132","description":"We are noticing a temperature increase in the racks of the Gdansk data center. Some services may experience performance degradation or temporary emergency shutdowns. We are waiting for a status update from the data center staff.","status":"resolved","severity":null,"object":{"id":"3b1387c9-62a3-452b-bfb6-72faa3901e2b","type":"location","name":"Gdansk","code":"EU5.GDN","region":"Europe","country":"Poland","country_code":"PL","city":"Gdansk"},"created_at":"2023-08-15T13:25:00.000Z","published_at":"2023-08-15T13:25:00.000Z","updated_at":"2023-08-15T13:25:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-132-published","kind":"created","occurred_at":"2023-08-15T13:25:00.000Z","message":"We are noticing a temperature increase in the racks of the Gdansk data center. Some services may experience performance degradation or temporary emergency shutdowns. We are waiting for a status update from the data center staff.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-137","kind":"update","occurred_at":null,"message":"Due to the continued rise in temperature, the routing system was automatically shut down. Our apologies for the temporary degradation of services at this location.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-138","kind":"update","occurred_at":null,"message":"GDN Status update: Issue identified, repair in progress. The data center staff gave a cautious forecast about the possible restoration of normal operations within 2 hours.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-139","kind":"update","occurred_at":null,"message":"Repair procedures in the Gdansk data center are in progress. Once the location is up and running, staff at the data center will be available overnight to assist if needed.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-140","kind":"update","occurred_at":null,"message":"Location is available now, power and cooling were restored 20 minutes ago, connectivity is up now.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"652773f8-5282-5fd1-a274-b94b372ea027","public_id":130,"type":"incident","title":"SG1 Singapore outage","public_path":"/incident/130","url":"https://status.itldc.com/incident/130","description":"We are investigating SG1 datcenter connectivity outage. More info will be posted soon.","status":"archived","severity":null,"object":null,"created_at":"2023-08-03T06:33:00.000Z","published_at":"2023-08-03T06:33:00.000Z","updated_at":"2023-08-03T06:33:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-130-published","kind":"created","occurred_at":"2023-08-03T06:33:00.000Z","message":"We are investigating SG1 datcenter connectivity outage. More info will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-128","kind":"update","occurred_at":null,"message":"Update from SG staff: There is a major power incident affecting the floor we are on at the SG2 Telstra (SG1.SIN) data centre where both A+B feeds have lost power. As a result all our customers based out of the SG2 facility are affected and our own network core in the data centre and also the optical transmission for the Inter-DC dark fibre are down. The data centre operator is working to rectify the power issue at the moment, I am still waiting to hear on the ETA.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-129","kind":"update","occurred_at":null,"message":"Update: it looks like repairing damaged infrastructure can take quite some time. We do not expect availability to be restored within the next few hours - it will take longer. One option that the engineers on site are currently considering is to move the racks to another data center, but this will also take time.\n\nIf you want to replace a service with another similar one in another data center, please contact us, we will help with this. We sincerely apologize for the inconvenience this outage caused.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-130","kind":"update","occurred_at":null,"message":"Work to restore the availability of the data center will continue throughout the night. Our contractors are working on two options at the same time - this is the transfer of equipment to another server room or migration to another data center in Singapore. Which option will be chosen depends on how quickly it will be possible to switch telecommunication lines and power supply systems. We will publish the next update in a few hours.\n\nThank you for your understanding and patience while our suppliers work towards restoring services for everyone as quickly as possible.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-131","kind":"update","occurred_at":null,"message":"At the moment, our partners on site are moving the equipment to another data center (Global Switch Singapore Woodlands). This is a complex procedure that requires the preparation of racks, power systems and the organization of new data links. This work will take some time, but the transfer will allow you to launch the location faster without waiting for the work to be completed in SGCS2.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-132","kind":"update","occurred_at":null,"message":"Update from SG1 staff: We will be taking delivery of our new racks at Global Switch later today. Once everything is tested and handed over we will begin the process of physically relocating all the hardware.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-133","kind":"update","occurred_at":null,"message":"SG1 update: We are still in the process of physically moving all the hardware and it will take us quite some time yet to complete and then cable everything up at Global Switch. The current ETA for all services is from Thursday afternoon to Friday evening.\n\nThank you for your patience.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"e7b250a7-e9dd-5882-a9ce-d72073a062fe","public_id":129,"type":"maintenance","title":"Coinpayments maintenance - July 29th 15:00-21:00 UTC","public_path":"/maintenance/129","url":"https://status.itldc.com/maintenance/129","description":"On July 29th at 15:00 UTC, our crypto payment gateway has scheduled a software update for its systems.\n\nThe update is necessary to improve gateway platform's performance and stability. However, it will require up to 6 hours of downtime. We understand this may disrupt your work, and we are truly sorry for this inconvenience.\n\nDuring the downtime, gateway platform may be temporarily unavailable or have limited functionality. Other payment processing systems (cards, paypal, wire, domestic) will function normally during this time, without any restrictions.\n\nWe apologize for any disruption or inconvenience caused and we appreciate your patience and support.","status":"archived","severity":null,"object":null,"created_at":"2023-07-28T11:15:58.000Z","published_at":"2023-07-28T11:15:58.000Z","updated_at":"2023-07-28T11:15:58.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-129-published","kind":"created","occurred_at":"2023-07-28T11:15:58.000Z","message":"On July 29th at 15:00 UTC, our crypto payment gateway has scheduled a software update for its systems.\n\nThe update is necessary to improve gateway platform's performance and stability. However, it will require up to 6 hours of downtime. We understand this may disrupt your work, and we are truly sorry for this inconvenience.\n\nDuring the downtime, gateway platform may be temporarily unavailable or have limited functionality. Other payment processing systems (cards, paypal, wire, domestic) will function normally during this time, without any restrictions.\n\nWe apologize for any disruption or inconvenience caused and we appreciate your patience and support.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"52dd8512-1572-537f-aec5-600a14256721","public_id":128,"type":"incident","title":"EU1.AMS Network Outage","public_path":"/incident/128","url":"https://status.itldc.com/incident/128","description":"We investigating issues with network degradation occurred in AMS location. More details will be posted soon.","status":"resolved","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2023-07-23T19:05:00.000Z","published_at":"2023-07-23T19:05:00.000Z","updated_at":"2023-07-23T19:05:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-128-published","kind":"created","occurred_at":"2023-07-23T19:05:00.000Z","message":"We investigating issues with network degradation occurred in AMS location. More details will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-126","kind":"update","occurred_at":null,"message":"Our staff identified the faulty components and working on workaround.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-127","kind":"update","occurred_at":null,"message":"The issue is resolved. Our apologies for the inconvenience caused. We carefully investigate the reasons for unavailability and plan actions in order to avoid this in the future.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"40834429-3178-5c3b-af10-4c615c9830e5","public_id":127,"type":"maintenance","title":"EU1.AMS HD VDS cluster migration, downtime expected","public_path":"/maintenance/127","url":"https://status.itldc.com/maintenance/127","description":"We expanding and optimizing our location in the Netherlands and during our next maintenance cycle (05/04/2023 - 09/04/2023), we will move our vm3-nl HD VDS cluster to the new data center. During this migration, some of hostnodes will be carefully dismounted and delivered to our new datacenter. Expected downtime is up to 6 hours. No actions from server owners are required.\n\nWe apologize for any inconvenience. If you have any questions or comments, please contact our technical support service.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2023-03-20T18:59:05.000Z","published_at":"2023-03-20T18:59:05.000Z","updated_at":"2023-03-20T18:59:05.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-127-published","kind":"created","occurred_at":"2023-03-20T18:59:05.000Z","message":"We expanding and optimizing our location in the Netherlands and during our next maintenance cycle (05/04/2023 - 09/04/2023), we will move our vm3-nl HD VDS cluster to the new data center. During this migration, some of hostnodes will be carefully dismounted and delivered to our new datacenter. Expected downtime is up to 6 hours. No actions from server owners are required.\n\nWe apologize for any inconvenience. If you have any questions or comments, please contact our technical support service.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"051f92d0-fecd-59de-acd4-79d123aca78a","public_id":126,"type":"maintenance","title":"Seattle Datacenter Emergency Maintenance","public_path":"/maintenance/126","url":"https://status.itldc.com/maintenance/126","description":"Here is the notification from our Seattle datacenter staff. Connectivity interruption is expected.\n\nOn March 20th between 4:00pm and 9:00pm, there will be emergency maintenance on an electrical panel in one of our Seattle datacenters. During the maintenance, there will be a brief outage of up to 30 minutes as the main power leg is replaced. Due to the load on the UPS,all equipment being fed from the panels will need to be shutdown during this maintenance. Your equipment is not fed via this panel, so your equipment will not need to be shutdown however, the equipment that provides your network connectivity is. So while your equipment will not be powered down you will lose connectivity during the maintenance window.","status":"archived","severity":null,"object":{"id":"fc2a08b4-cd61-4af7-b365-6d6467961515","type":"location","name":"Seattle WA","code":"US5.SEA","region":"North America","country":"United States","country_code":"US","city":"Seattle WA"},"created_at":"2023-03-20T17:31:00.000Z","published_at":"2023-03-20T17:31:00.000Z","updated_at":"2023-03-20T17:31:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-126-published","kind":"created","occurred_at":"2023-03-20T17:31:00.000Z","message":"Here is the notification from our Seattle datacenter staff. Connectivity interruption is expected.\n\nOn March 20th between 4:00pm and 9:00pm, there will be emergency maintenance on an electrical panel in one of our Seattle datacenters. During the maintenance, there will be a brief outage of up to 30 minutes as the main power leg is replaced. Due to the load on the UPS,all equipment being fed from the panels will need to be shutdown during this maintenance. Your equipment is not fed via this panel, so your equipment will not need to be shutdown however, the equipment that provides your network connectivity is. So while your equipment will not be powered down you will lose connectivity during the maintenance window.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"a9ca5148-d16c-5de2-a8f9-a41a399d2100","public_id":125,"type":"incident","title":"UA1.KHA Datacenter unavailability","public_path":"/incident/125","url":"https://status.itldc.com/incident/125","description":"Yesterday 01:30 EET, the Kharkiv regional electrical grid was completely down after the shelling of civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nWe again ask those customers who can migrate their servers to other our locations to do so. By doing this, you will help yourself and our engineers.\n\nUPDATE for 07:00 EET: DC1.KHA is powered off. ETA for refuelling is not clear but no more than few hours.","status":"archived","severity":null,"object":null,"created_at":"2023-03-10T05:44:14.000Z","published_at":"2023-03-10T05:44:14.000Z","updated_at":"2023-03-10T05:44:14.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-125-published","kind":"created","occurred_at":"2023-03-10T05:44:14.000Z","message":"Yesterday 01:30 EET, the Kharkiv regional electrical grid was completely down after the shelling of civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nWe again ask those customers who can migrate their servers to other our locations to do so. By doing this, you will help yourself and our engineers.\n\nUPDATE for 07:00 EET: DC1.KHA is powered off. ETA for refuelling is not clear but no more than few hours.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-124","kind":"update","occurred_at":null,"message":"The location is still running on diesel generators. We still cannot make any predictions or guarantees of availability, but we do our best.","lifecycle":"monitoring","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-125","kind":"update","occurred_at":null,"message":"Datacenter powered by external power grid. DGU switched to stand by mode, refuelled to 100% now.","lifecycle":"monitoring","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"69b0e010-1f10-5a0a-a42f-226dbaa97c8d","public_id":124,"type":"incident","title":"US4.ORD Availability issues","public_path":"/incident/124","url":"https://status.itldc.com/incident/124","description":"Our monitoring system has detected anomalies with the availability of the data center US4.ORG (Chicago). We are currently awaiting additional information on this incident. Further details will be added soon. We apologize for the inconvenience.","status":"resolved","severity":null,"object":null,"created_at":"2023-03-08T18:15:21.000Z","published_at":"2023-03-08T18:15:21.000Z","updated_at":"2023-03-08T18:15:21.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-124-published","kind":"created","occurred_at":"2023-03-08T18:15:21.000Z","message":"Our monitoring system has detected anomalies with the availability of the data center US4.ORG (Chicago). We are currently awaiting additional information on this incident. Further details will be added soon. We apologize for the inconvenience.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-123","kind":"update","occurred_at":null,"message":"ORD availability issues resolved, we are looking into details.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"7bb6e7d4-4d5f-53d8-a9c3-de97f409a730","public_id":123,"type":"incident","title":"EU3.RIX connectivity issues","public_path":"/incident/123","url":"https://status.itldc.com/incident/123","description":"EU3.RIX (Latvia) connectivity issues are noticed due to DDoS attack to datacenter's routing farm. NOC working on this situation.","status":"resolved","severity":null,"object":{"id":"ac597527-6b17-4935-b3cf-f263eeaa66c4","type":"location","name":"Riga","code":"EU3.RIX","region":"Europe","country":"Latvia","country_code":"LV","city":"Riga"},"created_at":"2023-02-27T11:07:46.000Z","published_at":"2023-02-27T11:07:46.000Z","updated_at":"2023-02-27T11:07:46.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-123-published","kind":"created","occurred_at":"2023-02-27T11:07:46.000Z","message":"EU3.RIX (Latvia) connectivity issues are noticed due to DDoS attack to datacenter's routing farm. NOC working on this situation.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-122","kind":"update","occurred_at":null,"message":"Connectivity is restored.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"f0955fd4-7711-5c87-a705-b97c70d0806c","public_id":122,"type":"incident","title":"UA1.KHA availability is not guaranteed due to power grid damage","public_path":"/incident/122","url":"https://status.itldc.com/incident/122","description":"Today 09:30 EET, the Kharkiv regional electrical grid was completely down after the shelling of civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nWe again ask those customers who can migrate their servers to other our locations to do so. By doing this, you will help yourself and our engineers.","status":"resolved","severity":null,"object":null,"created_at":"2022-12-16T12:47:57.000Z","published_at":"2022-12-16T12:47:57.000Z","updated_at":"2022-12-16T12:47:57.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-122-published","kind":"created","occurred_at":"2022-12-16T12:47:57.000Z","message":"Today 09:30 EET, the Kharkiv regional electrical grid was completely down after the shelling of civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nWe again ask those customers who can migrate their servers to other our locations to do so. By doing this, you will help yourself and our engineers.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-121","kind":"update","occurred_at":null,"message":"DGUs refuelled, power grid is available for now.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"861e3d1e-7086-5090-a949-2c6df121813f","public_id":121,"type":"incident","title":"UA1.KHA unavailability due to power cut","public_path":"/incident/121","url":"https://status.itldc.com/incident/121","description":"UA1.KHA is unavailable since 13:30 EET due to power system failure. No ETA for now.","status":"resolved","severity":null,"object":null,"created_at":"2022-11-29T12:07:54.000Z","published_at":"2022-11-29T12:07:54.000Z","updated_at":"2022-11-29T12:07:54.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-121-published","kind":"created","occurred_at":"2022-11-29T12:07:54.000Z","message":"UA1.KHA is unavailable since 13:30 EET due to power system failure. No ETA for now.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-120","kind":"update","occurred_at":null,"message":"Systems was restored at 14:10. Our staff still working onsite to prevent further incidents.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"122a2149-6ca4-5a89-a51c-8e1b6d56f8df","public_id":120,"type":"incident","title":"UA1.KHA availability and power supply status","public_path":"/incident/120","url":"https://status.itldc.com/incident/120","description":"Today 23-Nov-2022 at 14:30 EET, the Kharkiv regional electrical grid was completely down after the shelling of civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.","status":"resolved","severity":null,"object":null,"created_at":"2022-11-23T16:07:22.000Z","published_at":"2022-11-23T16:07:22.000Z","updated_at":"2022-11-23T16:07:22.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-120-published","kind":"created","occurred_at":"2022-11-23T16:07:22.000Z","message":"Today 23-Nov-2022 at 14:30 EET, the Kharkiv regional electrical grid was completely down after the shelling of civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-117","kind":"update","occurred_at":null,"message":"We have no reason to assume that the power supply will be restored in the near future, regardless of the categories of power supply. Unfortunately, we expect the location to become unavailable for a while within 2 hours. We recommend that you prepare for this.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-118","kind":"update","occurred_at":null,"message":"UA1.KHA location is currently unavailable. Also, we cannot now give any ETA on the change in the situation.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-119","kind":"update","occurred_at":null,"message":"Currently UA1.KHA is up on, we continue to refuelling DGUs.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"790aa50d-022b-5e28-a970-919401de3a21","public_id":119,"type":"incident","title":"UA1.KHA availability is not guaranteed due to power grid damage","public_path":"/incident/119","url":"https://status.itldc.com/incident/119","description":"Today 15-Nov-2022 at 16:10 EET, the Kharkiv regional electrical grid was damaged after the shelling of the city and civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nAs we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration. Please contact our support team for available options.","status":"archived","severity":null,"object":null,"created_at":"2022-11-15T14:42:01.000Z","published_at":"2022-11-15T14:42:01.000Z","updated_at":"2022-11-15T14:42:01.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-119-published","kind":"created","occurred_at":"2022-11-15T14:42:01.000Z","message":"Today 15-Nov-2022 at 16:10 EET, the Kharkiv regional electrical grid was damaged after the shelling of the city and civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nAs we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration. Please contact our support team for available options.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"b9992418-31cd-5e62-ac79-50c4395799e1","public_id":118,"type":"incident","title":"UA1.KHA availability is not guaranteed due to power grid damage","public_path":"/incident/118","url":"https://status.itldc.com/incident/118","description":"Today 31-Oct-2022 at 8:00 EET, the Kharkiv regional electrical grid was damaged after the shelling of the city and civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nAs we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration. Please contact our support team for available options.","status":"archived","severity":null,"object":null,"created_at":"2022-10-31T10:07:53.000Z","published_at":"2022-10-31T10:07:53.000Z","updated_at":"2022-10-31T10:07:53.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-118-published","kind":"created","occurred_at":"2022-10-31T10:07:53.000Z","message":"Today 31-Oct-2022 at 8:00 EET, the Kharkiv regional electrical grid was damaged after the shelling of the city and civilian infrastructure by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refuelling or work on the territory of the data center. Also, there is no ETA for any remote hands requests for UA1.KHA.\n\nAs we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration. Please contact our support team for available options.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"e17e9155-c4d6-53b4-a656-b0195bc85fa2","public_id":117,"type":"maintenance","title":"Self-Service portal backend upgrade","public_path":"/maintenance/117","url":"https://status.itldc.com/maintenance/117","description":"Self-Service portal backend upgrade\n\nOn October 4 12:00-16:00 UTC, we will carry out a planned upgrade of our self-service portal. We will add additional database instances to improve reliability and performance, as well as carry out the necessary routine operations.\n\nImpact on services\n\nThere is no impact on active services. However, there may be slight delays in the activation of new services. For a short time (about 10-15 minutes), some sections of the self-service portal may be inaccessible or timeouts may be noted.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","status":"archived","severity":null,"object":{"id":"adc09531-77be-4474-a801-b8926680a5a3","type":"service","name":"ITLDC Customer Portal","code":"ITLDC.PORTAL","region":null,"country":null,"country_code":null,"city":null},"created_at":"2022-10-05T16:00:00.000Z","published_at":"2022-10-05T16:00:00.000Z","updated_at":"2022-10-05T16:00:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-117-published","kind":"created","occurred_at":"2022-10-05T16:00:00.000Z","message":"Self-Service portal backend upgrade\n\nOn October 4 12:00-16:00 UTC, we will carry out a planned upgrade of our self-service portal. We will add additional database instances to improve reliability and performance, as well as carry out the necessary routine operations.\n\nImpact on services\n\nThere is no impact on active services. However, there may be slight delays in the activation of new services. For a short time (about 10-15 minutes), some sections of the self-service portal may be inaccessible or timeouts may be noted.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"ac3bfc33-a93c-53c6-ae46-774ae6fb3d2b","public_id":116,"type":"maintenance","title":"EU1.AMS Network upgrade","public_path":"/maintenance/116","url":"https://status.itldc.com/maintenance/116","description":"EU1.AMS Network upgrade\n\nFrom October 11 till October 13, 2021 we will upgrade our core network system on EU1.AMS datacenter. During this maintenance, some core switches will be upgraded with advanced modules. In addition, we will be replacing part of our existing routing system with a completely new hardware with enhanced features and performance.\n\nImpact on services\n\nWe do not expect any significant service interruptions or delays. At the same time, during the specified period of time, several short-term delays (up to few minutes) in network access in certain regions and networks are possible.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2022-10-03T12:12:42.000Z","published_at":"2022-10-03T12:12:42.000Z","updated_at":"2022-10-03T12:12:42.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-116-published","kind":"created","occurred_at":"2022-10-03T12:12:42.000Z","message":"EU1.AMS Network upgrade\n\nFrom October 11 till October 13, 2021 we will upgrade our core network system on EU1.AMS datacenter. During this maintenance, some core switches will be upgraded with advanced modules. In addition, we will be replacing part of our existing routing system with a completely new hardware with enhanced features and performance.\n\nImpact on services\n\nWe do not expect any significant service interruptions or delays. At the same time, during the specified period of time, several short-term delays (up to few minutes) in network access in certain regions and networks are possible.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"d9691c08-cbc6-542e-a5c9-f2be9e775731","public_id":115,"type":"incident","title":"Possible inaccessibility of the UA1.KHA data center due to shelling by russians","public_path":"/incident/115","url":"https://status.itldc.com/incident/115","description":"Today 11-Sep-2022 at 20:00 EEST, the Kharkiv electrical grid was damaged after the shelling of the city by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refueling or work on the territory of the data center.\n\nAs we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration as usual.","status":"archived","severity":null,"object":null,"created_at":"2022-09-11T17:43:00.000Z","published_at":"2022-09-11T17:43:00.000Z","updated_at":"2022-09-11T17:43:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-115-published","kind":"created","occurred_at":"2022-09-11T17:43:00.000Z","message":"Today 11-Sep-2022 at 20:00 EEST, the Kharkiv electrical grid was damaged after the shelling of the city by russians. Our UA1.KHA datacenter is currently operating on diesel generators, but we cannot predict the duration and uninterrupted operation of services and connectivity. The safety of our employees in Kharkiv is our priority, so we cannot currently schedule diesel generator refueling or work on the territory of the data center.\n\nAs we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration as usual.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"80c9724a-3446-5c91-a4d7-d76516b22cb2","public_id":114,"type":"maintenance","title":"EU4.PRG Renewal and Upgrade of UPS Units – some services may be affected","public_path":"/maintenance/114","url":"https://status.itldc.com/maintenance/114","description":"We would like to remind you that starting tomorrow noon, preparatory works for the placement of new UPS units will take place in MasterDC Prague (EU4.PRG), followed by the upgrade itself on Wednesday evening, which will require a short shutdown of the “A” power supply branch. Please read important details below.\n\nFrom Tuesday, 2 August, 2022, 12:00 p.m., to Wednesday, 3 August, 2022, 6:00 p.m., preparations for the placement of new UPS units will take place. We would like to inform you of the increased risk of an outage during this time frame. On Wednesday, 3 August 2022, the new UPS units will be connected, which requires a shut down of the A power supply branch from 6:00 p.m. to 8:00 p.m. During this time frame, the power supply for your services will be unavailable for approximately 30 minutes. It is necessary to shut down your servers before the operation.\n\n• DATE AND TIME: 2 August 2022, 12:00 – 3 August 2022, 6:00 p.m. CEST, 3 August 2022, 6:00 – 8:00 p.m. CEST\n\n• EVENT TYPE: Scheduled intervention\n\n• DESCRIPTION: Renewal and capacity increase of UPS units\n\n• LIMITATION OF SERVICE: Increased risk of an outage (2/8/2022, 12:00 p.m. – 3/8/2022, 6:00 p.m.), downtime of power branch A (3/8/2022, between 6:00 and 8:00 p.m., approx. 30 min)\n\nIf you have any questions, please contact our support team.","status":"archived","severity":null,"object":{"id":"866b0d60-de90-4675-bfbd-20d38239e4be","type":"location","name":"Prague","code":"EU4.PRG","region":"Europe","country":"Czech Republic","country_code":"CZ","city":"Prague"},"created_at":"2022-08-01T10:02:25.000Z","published_at":"2022-08-01T10:02:25.000Z","updated_at":"2022-08-01T10:02:25.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-114-published","kind":"created","occurred_at":"2022-08-01T10:02:25.000Z","message":"We would like to remind you that starting tomorrow noon, preparatory works for the placement of new UPS units will take place in MasterDC Prague (EU4.PRG), followed by the upgrade itself on Wednesday evening, which will require a short shutdown of the “A” power supply branch. Please read important details below.\n\nFrom Tuesday, 2 August, 2022, 12:00 p.m., to Wednesday, 3 August, 2022, 6:00 p.m., preparations for the placement of new UPS units will take place. We would like to inform you of the increased risk of an outage during this time frame. On Wednesday, 3 August 2022, the new UPS units will be connected, which requires a shut down of the A power supply branch from 6:00 p.m. to 8:00 p.m. During this time frame, the power supply for your services will be unavailable for approximately 30 minutes. It is necessary to shut down your servers before the operation.\n\n• DATE AND TIME: 2 August 2022, 12:00 – 3 August 2022, 6:00 p.m. CEST, 3 August 2022, 6:00 – 8:00 p.m. CEST\n\n• EVENT TYPE: Scheduled intervention\n\n• DESCRIPTION: Renewal and capacity increase of UPS units\n\n• LIMITATION OF SERVICE: Increased risk of an outage (2/8/2022, 12:00 p.m. – 3/8/2022, 6:00 p.m.), downtime of power branch A (3/8/2022, between 6:00 and 8:00 p.m., approx. 30 min)\n\nIf you have any questions, please contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"064cd07e-834b-55ae-a29d-fd39a783d29c","public_id":113,"type":"maintenance","title":"EU2.SOF network hardware maintenance and upgrade","public_path":"/maintenance/113","url":"https://status.itldc.com/maintenance/113","description":"We will perform maintenance and upgrade our EU2.SOF routers farm on 17.06.2022 17:00-22:00 EEST. We will replace our BGP routers with new ones that have upgraded performance and features, more network capacity will be added to improve the overall networking performance of the location.\n\nExpected impact on services: during the maintenance window possible one or more short periods (3-5 minutes) of inaccessibility of the network service on EU2.SOF due to BGP reconfiguration and MAC tables rebuilding on the network.\n\nCustomers with questions or concerns are encouraged to reach out to our Technical Support Team.","status":"archived","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2022-06-16T18:58:45.000Z","published_at":"2022-06-16T18:58:45.000Z","updated_at":"2022-06-16T18:58:45.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-113-published","kind":"created","occurred_at":"2022-06-16T18:58:45.000Z","message":"We will perform maintenance and upgrade our EU2.SOF routers farm on 17.06.2022 17:00-22:00 EEST. We will replace our BGP routers with new ones that have upgraded performance and features, more network capacity will be added to improve the overall networking performance of the location.\n\nExpected impact on services: during the maintenance window possible one or more short periods (3-5 minutes) of inaccessibility of the network service on EU2.SOF due to BGP reconfiguration and MAC tables rebuilding on the network.\n\nCustomers with questions or concerns are encouraged to reach out to our Technical Support Team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"14137845-1981-5fe6-ab66-cdb7d23eaf24","public_id":112,"type":"maintenance","title":"EU4.PRG Electricity subsystem maintenance","public_path":"/maintenance/112","url":"https://status.itldc.com/maintenance/112","description":"On Wednesday, June 8, 2022, between 5:00 and 7:00 CEST, service intervention will take place on EU4.PRG power feed A. The feed will need to be shut down during the intervention, therefore there will be an unavailability of some services during this time frame.\n\nWe expect that only small amount of services will be unavailable during this maintenance. Affected services should bring online when maintenance will be completed. No additional actions is required from your side.","status":"archived","severity":null,"object":{"id":"866b0d60-de90-4675-bfbd-20d38239e4be","type":"location","name":"Prague","code":"EU4.PRG","region":"Europe","country":"Czech Republic","country_code":"CZ","city":"Prague"},"created_at":"2022-06-07T19:54:02.000Z","published_at":"2022-06-07T19:54:02.000Z","updated_at":"2022-06-07T19:54:02.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-112-published","kind":"created","occurred_at":"2022-06-07T19:54:02.000Z","message":"On Wednesday, June 8, 2022, between 5:00 and 7:00 CEST, service intervention will take place on EU4.PRG power feed A. The feed will need to be shut down during the intervention, therefore there will be an unavailability of some services during this time frame.\n\nWe expect that only small amount of services will be unavailable during this maintenance. Affected services should bring online when maintenance will be completed. No additional actions is required from your side.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"b6414e53-548b-5400-aee8-1e40b81b4f08","public_id":105,"type":"announcement","title":"Notification of the status of UA1 and UA2 data centers.","public_path":"/announce/105","url":"https://status.itldc.com/announce/105","description":"Starting from 5:00 EET on February 24, data centers UA1 and UA2 provide services \"as is\", without guarantees of service availability and data safety. The provision of \"on site\" technical support is also not guaranteed in these locations. Our absolute priority is the safety of our colleagues and our clients - please do not plan visits to data centers.\n\nFor most virtual services, we back up user data in our data centers in other regions. For dedicated servers - we are ready to provide our customers with dedicated servers of a similar configuration in our other data centers for data migration.\n\nContact our support team for details.\n\nПочинаючи з 5:00 EET 24 лютого, центри обробки даних UA1 та UA2 надають послуги «як є», без гарантій доступності сервісу та безпеки даних. Надання технічної підтримки «на місці» також не гарантується в цих місцях. Нашим абсолютним пріоритетом є безпека наших колег і наших клієнтів – будь ласка, не плануйте відвідування центрів обробки даних.\n\nДля більшості віртуальних послуг ми створюємо резервні копії даних користувачів у наших центрах обробки даних в інших регіонах. Для виділених серверів - ми готові надати нашим клієнтам виділені сервери подібної конфігурації в інших наших дата-центрах для міграції даних.\n\nЗв’яжіться з нашою командою підтримки, щоб дізнатися більше.","status":"archived","severity":null,"object":null,"created_at":"2022-02-24T05:00:00.000Z","published_at":"2022-02-24T05:00:00.000Z","updated_at":"2022-02-24T05:00:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-105-published","kind":"created","occurred_at":"2022-02-24T05:00:00.000Z","message":"Starting from 5:00 EET on February 24, data centers UA1 and UA2 provide services \"as is\", without guarantees of service availability and data safety. The provision of \"on site\" technical support is also not guaranteed in these locations. Our absolute priority is the safety of our colleagues and our clients - please do not plan visits to data centers.\n\nFor most virtual services, we back up user data in our data centers in other regions. For dedicated servers - we are ready to provide our customers with dedicated servers of a similar configuration in our other data centers for data migration.\n\nContact our support team for details.\n\nПочинаючи з 5:00 EET 24 лютого, центри обробки даних UA1 та UA2 надають послуги «як є», без гарантій доступності сервісу та безпеки даних. Надання технічної підтримки «на місці» також не гарантується в цих місцях. Нашим абсолютним пріоритетом є безпека наших колег і наших клієнтів – будь ласка, не плануйте відвідування центрів обробки даних.\n\nДля більшості віртуальних послуг ми створюємо резервні копії даних користувачів у наших центрах обробки даних в інших регіонах. Для виділених серверів - ми готові надати нашим клієнтам виділені сервери подібної конфігурації в інших наших дата-центрах для міграції даних.\n\nЗв’яжіться з нашою командою підтримки, щоб дізнатися більше.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"50650017-6696-5439-a233-d7c1cfcbc229","public_id":102,"type":"maintenance","title":"EU2.SOF datacenter migration","public_path":"/maintenance/102","url":"https://status.itldc.com/maintenance/102","description":"Sofia Datacenter relocation scheduled\n\nFrom November 19 to November 28, 2021, we will be moving the equipment of our EU2.SOF location to a new, modern building. In addition, we will update the power supply system, network equipment and prepare the infrastructure to provide new services.\n\nImpact on services\n\nVirtual servers (SSD VDS) will be migrated online (without downtime) to new hypervisor systems. Dedicated servers and colocation will be migrated between November 11th and November 14th with the lowest possible downtime.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","status":"archived","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2021-11-30T12:47:00.000Z","published_at":"2021-11-30T12:47:00.000Z","updated_at":"2021-11-30T12:47:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-102-published","kind":"created","occurred_at":"2021-11-30T12:47:00.000Z","message":"Sofia Datacenter relocation scheduled\n\nFrom November 19 to November 28, 2021, we will be moving the equipment of our EU2.SOF location to a new, modern building. In addition, we will update the power supply system, network equipment and prepare the infrastructure to provide new services.\n\nImpact on services\n\nVirtual servers (SSD VDS) will be migrated online (without downtime) to new hypervisor systems. Dedicated servers and colocation will be migrated between November 11th and November 14th with the lowest possible downtime.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-115","kind":"update","occurred_at":null,"message":"19-11-2021 17:00 EET update: We successfully move to the new facility all of VDS hypervisors and 30% of dedicated servers and colocation hardware. Today we schedule one more maintenance between 19:00-21:00 EET. Migration procedures will continue tomorrow. Our goal is to move 90% of devices to the new facility during this weekend. // dd.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"5a9ec193-e147-5cb1-a153-8d53c520042b","public_id":103,"type":"maintenance","title":"EU2.SOF Datacenter Migration","public_path":"/maintenance/103","url":"https://status.itldc.com/maintenance/103","description":"Sofia Datacenter relocation scheduled\n\nFrom November 19 to November 28, 2021, we will be moving the equipment of our EU2.SOF location to a new, modern building. In addition, we will update the power supply system, network equipment and prepare the infrastructure to provide new services.\n\nImpact on services\n\nVirtual servers (SSD VDS) will be migrated online (without downtime) to new hypervisor systems. Dedicated servers and colocation will be migrated with the lowest possible downtime. For the dedicated servers, we will schedule two maintenance windows - 19-11-2021 - 21-11-2021 and 26-11-2021 - 28-11-2021. During these maintenance windows, some dedicated servers and colocation will be unavailable for up to a few hours - this time required to dismount hardware from the racks and carefully move to the new building.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","status":"archived","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2021-11-15T10:55:55.000Z","published_at":"2021-11-15T10:55:55.000Z","updated_at":"2021-11-15T10:55:55.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-103-published","kind":"created","occurred_at":"2021-11-15T10:55:55.000Z","message":"Sofia Datacenter relocation scheduled\n\nFrom November 19 to November 28, 2021, we will be moving the equipment of our EU2.SOF location to a new, modern building. In addition, we will update the power supply system, network equipment and prepare the infrastructure to provide new services.\n\nImpact on services\n\nVirtual servers (SSD VDS) will be migrated online (without downtime) to new hypervisor systems. Dedicated servers and colocation will be migrated with the lowest possible downtime. For the dedicated servers, we will schedule two maintenance windows - 19-11-2021 - 21-11-2021 and 26-11-2021 - 28-11-2021. During these maintenance windows, some dedicated servers and colocation will be unavailable for up to a few hours - this time required to dismount hardware from the racks and carefully move to the new building.\n\nWe apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"caa4fdf4-bf29-5897-a2fd-dffab7e5adef","public_id":101,"type":"maintenance","title":"vm1-bg (EU2.SOF) legacy cloud infrastructure upgrade","public_path":"/maintenance/101","url":"https://status.itldc.com/maintenance/101","description":"We are doing a major vm1-bg (EU2.SOF) infrastructure update with hardware and hypervisor upgrade. During this maintenance, virtual machines with legacy \"CLASSIC VDS\" plans will be migrated to new hypervisor infrastructure.\n\nUnfortunately, due to migration between hypervisors, virtual machines will be moved in \"offline\" mode, i.e. we will carefully turn off virtual server, move it to new hypervistor and then turn it on again. We expect each virtual server to be migrated within 10-15 minutes. These works will be carried out from 25 to 29 October, 2021. No action or participation is required from users.\n\nWe apologize for any inconvenience this may cause. At the same time, such migration is necessary for reliable and trouble-free operation in the future.\n\nFor users who have questions or suggestions on this issue, we recommend contacting our technical support.","status":"archived","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2021-10-18T12:23:17.000Z","published_at":"2021-10-18T12:23:17.000Z","updated_at":"2021-10-18T12:23:17.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-101-published","kind":"created","occurred_at":"2021-10-18T12:23:17.000Z","message":"We are doing a major vm1-bg (EU2.SOF) infrastructure update with hardware and hypervisor upgrade. During this maintenance, virtual machines with legacy \"CLASSIC VDS\" plans will be migrated to new hypervisor infrastructure.\n\nUnfortunately, due to migration between hypervisors, virtual machines will be moved in \"offline\" mode, i.e. we will carefully turn off virtual server, move it to new hypervistor and then turn it on again. We expect each virtual server to be migrated within 10-15 minutes. These works will be carried out from 25 to 29 October, 2021. No action or participation is required from users.\n\nWe apologize for any inconvenience this may cause. At the same time, such migration is necessary for reliable and trouble-free operation in the future.\n\nFor users who have questions or suggestions on this issue, we recommend contacting our technical support.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"658c2a32-3145-55fe-a73f-c50a58103f31","public_id":100,"type":"maintenance","title":"vm1-kha (UA1.KHA) legacy cloud infrastructure upgrade","public_path":"/maintenance/100","url":"https://status.itldc.com/maintenance/100","description":"We are doing a major vm1-kha (UA1.KHA) infrastructure update with hardware and hypervisor upgrade. During this maintenance, virtual machines with legacy \"CLASSIC VDS\" plans will be migrated to new hypervisor infrastructure.\n\nUnfortunately, due to migration between hypervisors, virtual machines will be moved in \"offline\" mode, i.e. we will carefully turn off virtual server, move it to new hypervistor and then turn it on again. We expect each virtual server to be migrated within 10-15 minutes. These works will be carried out from 18 to 22 October, 2021. No action or participation is required from users.\n\nWe apologize for any inconvenience this may cause. At the same time, such migration is necessary for reliable and trouble-free operation in the future.\n\nFor users who have questions or suggestions on this issue, we recommend contacting our technical support.","status":"archived","severity":null,"object":null,"created_at":"2021-10-18T12:02:57.000Z","published_at":"2021-10-18T12:02:57.000Z","updated_at":"2021-10-18T12:02:57.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-100-published","kind":"created","occurred_at":"2021-10-18T12:02:57.000Z","message":"We are doing a major vm1-kha (UA1.KHA) infrastructure update with hardware and hypervisor upgrade. During this maintenance, virtual machines with legacy \"CLASSIC VDS\" plans will be migrated to new hypervisor infrastructure.\n\nUnfortunately, due to migration between hypervisors, virtual machines will be moved in \"offline\" mode, i.e. we will carefully turn off virtual server, move it to new hypervistor and then turn it on again. We expect each virtual server to be migrated within 10-15 minutes. These works will be carried out from 18 to 22 October, 2021. No action or participation is required from users.\n\nWe apologize for any inconvenience this may cause. At the same time, such migration is necessary for reliable and trouble-free operation in the future.\n\nFor users who have questions or suggestions on this issue, we recommend contacting our technical support.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"76eafe84-dd91-5a74-a16e-b628b1f64cee","public_id":98,"type":"maintenance","title":"SG1.SIN infrastructure migration - Oct 04, 07:00-10:00 UTC","public_path":"/maintenance/98","url":"https://status.itldc.com/maintenance/98","description":"Due to the planned upgrade of the SG1 data center infrastructure (Telstra SG2 Paya Lebar), our servers will be relocated to a different server room on Monday, 4th October. Maintenance window scheduled between 15:00-18:00 local time (07:00-10:00 UTC), but reasonable changes in the time of work are possible.\n\nDuring the maintenance, the services located in the SG1.SIN data center will not be available. Please keep this in mind when scheduling your tasks for the specified time.\n\nWe apologize for any inconvenience this may cause.\n\nWe encourage users who have additional questions about this post to contact our support team.","status":"completed","severity":null,"object":{"id":"f172af42-bdc8-4cf3-a59c-63e2029cd06d","type":"location","name":"Singapore","code":"SG1.SIN","region":"Asia","country":"Singapore","country_code":"SG","city":"Singapore"},"created_at":"2021-10-01T12:17:00.000Z","published_at":"2021-10-01T12:17:00.000Z","updated_at":"2021-10-01T12:17:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-98-published","kind":"created","occurred_at":"2021-10-01T12:17:00.000Z","message":"Due to the planned upgrade of the SG1 data center infrastructure (Telstra SG2 Paya Lebar), our servers will be relocated to a different server room on Monday, 4th October. Maintenance window scheduled between 15:00-18:00 local time (07:00-10:00 UTC), but reasonable changes in the time of work are possible.\n\nDuring the maintenance, the services located in the SG1.SIN data center will not be available. Please keep this in mind when scheduling your tasks for the specified time.\n\nWe apologize for any inconvenience this may cause.\n\nWe encourage users who have additional questions about this post to contact our support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-113","kind":"update","occurred_at":null,"message":"Maintenance window extended for additional two hours due to additional procedures.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-114","kind":"update","occurred_at":null,"message":"Migration was successfully completed Oct 04 14:00UTC, IP connectivity was restored immediately after server migration. No further maintenance with this case if required for now.","lifecycle":null,"severity":null,"maintenance_state":"completed","starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"4183a43a-cfb6-52c2-aac6-226ffc5b5f06","public_id":97,"type":"maintenance","title":"[ITLDC.UA1] VM cluster network maintenance","public_path":"/maintenance/97","url":"https://status.itldc.com/maintenance/97","description":"We will upgrade firmware for the VM cluster switches. This will affect VM availability for 5-7 minutes starting at 06:00 EEST, September 8.\n\nWe apologize for inconveniences.","status":"archived","severity":null,"object":null,"created_at":"2021-09-07T09:39:37.000Z","published_at":"2021-09-07T09:39:37.000Z","updated_at":"2021-09-07T09:39:37.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-97-published","kind":"created","occurred_at":"2021-09-07T09:39:37.000Z","message":"We will upgrade firmware for the VM cluster switches. This will affect VM availability for 5-7 minutes starting at 06:00 EEST, September 8.\n\nWe apologize for inconveniences.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"ef9bf025-dfd8-5791-a89d-df7b22c64aaa","public_id":96,"type":"maintenance","title":"VM1 LAX Cloud Upgrade","public_path":"/maintenance/96","url":"https://status.itldc.com/maintenance/96","description":"We schedule software and hardware upgrade for VM1 LAX cluster, maintenance will be done over the next few days. Some virtual instances will be rebooted during this hypervisor upgrade. No actions required from customers during this maintenance.\n\nCustomers with questions or concerns are encouraged to reach out to our Support Team.","status":"archived","severity":null,"object":null,"created_at":"2021-08-08T18:54:58.000Z","published_at":"2021-08-08T18:54:58.000Z","updated_at":"2021-08-08T18:54:58.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-96-published","kind":"created","occurred_at":"2021-08-08T18:54:58.000Z","message":"We schedule software and hardware upgrade for VM1 LAX cluster, maintenance will be done over the next few days. Some virtual instances will be rebooted during this hypervisor upgrade. No actions required from customers during this maintenance.\n\nCustomers with questions or concerns are encouraged to reach out to our Support Team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"6d77f71c-d695-51f7-acc5-5762f369a970","public_id":93,"type":"incident","title":"EU2.SOF FX217 rack switch hardware failure","public_path":"/incident/93","url":"https://status.itldc.com/incident/93","description":"Our staff working with this issue, please stand by.","status":"resolved","severity":null,"object":{"id":"9a8a3c79-d1d9-4e98-b289-7a2183e47f3e","type":"location","name":"Sofia","code":"EU2.SOF","region":"Europe","country":"Bulgaria","country_code":"BG","city":"Sofia"},"created_at":"2021-02-22T15:47:43.000Z","published_at":"2021-02-22T15:47:43.000Z","updated_at":"2021-02-22T15:47:43.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-93-published","kind":"created","occurred_at":"2021-02-22T15:47:43.000Z","message":"Our staff working with this issue, please stand by.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-110","kind":"update","occurred_at":null,"message":"update: we have additional switch installed in the affected rack. Onsite staff will start reconfiguring cabling with new hardware in minutes, it will take some time.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-111","kind":"update","occurred_at":null,"message":"Reconfiguration is almost done. As a small bonus, some of servers has now upgraded rack uplink (up to 80Gbps per rack).","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"2ff8849a-0f52-5666-a0df-c5d2eb4f02a6","public_id":92,"type":"incident","title":"Outage in US1.LAX location (Los-Angeles, USA)","public_path":"/incident/92","url":"https://status.itldc.com/incident/92","description":"According to report from LAX datacenter on-site engineers, there is partial issues with power distribution units in the some racks, including racks with routing farm.\n\nEngineers are already working on fixing the accident, we apologize for the inconvenience. 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It can take some time.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-109","kind":"update","occurred_at":null,"message":"Location availability restored. We looking into cause of this outage to prevent further incidents.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"6d684ecf-e49f-5e21-a470-0adf5fb0a172","public_id":91,"type":"incident","title":"Connectivity loss to EU5.GDN","public_path":"/incident/91","url":"https://status.itldc.com/incident/91","description":"We are observing full connectivity loss to the EU5.GDN. According to DC engineers there is emergency maintenance task with their network equipment.\n\nWe will keep you updated.","status":"resolved","severity":null,"object":{"id":"3b1387c9-62a3-452b-bfb6-72faa3901e2b","type":"location","name":"Gdansk","code":"EU5.GDN","region":"Europe","country":"Poland","country_code":"PL","city":"Gdansk"},"created_at":"2021-02-11T07:00:00.000Z","published_at":"2021-02-11T07:00:00.000Z","updated_at":"2021-02-11T07:00:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-91-published","kind":"created","occurred_at":"2021-02-11T07:00:00.000Z","message":"We are observing full connectivity loss to the EU5.GDN. According to DC engineers there is emergency maintenance task with their network equipment.\n\nWe will keep you updated.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-108","kind":"update","occurred_at":null,"message":"The problem is fixed by DC engineers.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"a67bc91a-2635-5141-a2b2-e5044b87cf41","public_id":90,"type":"incident","title":"Power outage at New Jersey facility","public_path":"/incident/90","url":"https://status.itldc.com/incident/90","description":"According to report from NJ datacenter on-site engineers, they have a partial issues with power distribution units.\n\nEngineers are already working on fixing the accident, we apologize for the inconvenience.","status":"resolved","severity":null,"object":null,"created_at":"2020-12-12T08:55:00.000Z","published_at":"2020-12-12T08:55:00.000Z","updated_at":"2020-12-12T08:55:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-90-published","kind":"created","occurred_at":"2020-12-12T08:55:00.000Z","message":"According to report from NJ datacenter on-site engineers, they have a partial issues with power distribution units.\n\nEngineers are already working on fixing the accident, we apologize for the inconvenience.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-107","kind":"update","occurred_at":null,"message":"The issue has been fixed.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"5af15cbb-ec54-5dfc-a72d-b7f5e2e8315e","public_id":89,"type":"incident","title":"Outage in Sofia, Bulgaria","public_path":"/incident/89","url":"https://status.itldc.com/incident/89","description":"We observe network outage in Sofia, Bulgaria\n\nNOC investigate the issue.","status":"resolved","severity":null,"object":null,"created_at":"2020-11-10T22:15:00.000Z","published_at":"2020-11-10T22:15:00.000Z","updated_at":"2020-11-10T22:15:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-89-published","kind":"created","occurred_at":"2020-11-10T22:15:00.000Z","message":"We observe network outage in Sofia, Bulgaria\n\nNOC investigate the issue.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-105","kind":"update","occurred_at":null,"message":"Problem with our core router.\n\nOur network team work is working on a solution","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-106","kind":"update","occurred_at":null,"message":"Fixed","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"0a466733-d3d9-5f65-a72f-6970401b4ede","public_id":88,"type":"incident","title":"Packet loss EU5.GND","public_path":"/incident/88","url":"https://status.itldc.com/incident/88","description":"We observe network attacks on our infrastructure that may result in temporary problems. 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We are working on it.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-103","kind":"update","occurred_at":null,"message":"Packet loss caused by massive DDOS attack for datacenter infrastructure.\n\nDatacenter' NOC staff working on mitigating this issue right now.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-104","kind":"update","occurred_at":null,"message":"Connection restored.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"3ed04a55-9ed9-5266-aeb1-b555a7e9f4af","public_id":87,"type":"maintenance","title":"my.itldc.com portal maintenance 04-Sep-2020 09:00-10:00 UTC","public_path":"/maintenance/87","url":"https://status.itldc.com/maintenance/87","description":"During the specified maintenance window, our team will be performing maintenance for our my.itldc.com service, in order to improve performance and reliability. 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Expected downtime for self-service portal is 10 minutes. There is no impact for existing virtual, dedicated servers or other services.\n\nWe will endeavour to keep maintenance period to a minimum.\n\nIf you have any questions or concerns, please reach out to us by opening up a support ticket on your account.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-102","kind":"update","occurred_at":null,"message":"Maintenance and software upgrade completed.","lifecycle":null,"severity":null,"maintenance_state":"completed","starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"bd7706e1-8449-5825-a412-4f1d158681bc","public_id":86,"type":"incident","title":"US1.LAX Unavailability","public_path":"/incident/86","url":"https://status.itldc.com/incident/86","description":"We investigating issues with lost connectivity to US1.LAX location.\n\nMore information will be posted later.","status":"resolved","severity":null,"object":{"id":"025aa75e-38c1-4c4d-85d2-25e1858d66c3","type":"location","name":"Los Angeles CA","code":"US1.LAX","region":"North America","country":"United States","country_code":"US","city":"Los Angeles CA"},"created_at":"2020-08-24T22:10:32.000Z","published_at":"2020-08-24T22:10:32.000Z","updated_at":"2020-08-24T22:10:32.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-86-published","kind":"created","occurred_at":"2020-08-24T22:10:32.000Z","message":"We investigating issues with lost connectivity to US1.LAX location.\n\nMore information will be posted later.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-100","kind":"update","occurred_at":null,"message":"Issue escalated to datacenter onsite team for investigation. More details will be posted soon.","lifecycle":"investigating","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-101","kind":"update","occurred_at":null,"message":"Connectivity restored, incident resolved. Details about this issue will be posted later.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"e6df71f1-f24d-56af-ae46-e4290e555dcd","public_id":85,"type":"maintenance","title":"UA1.KHA Network maintenance 24/06/2020 - 26/06/2020","public_path":"/maintenance/85","url":"https://status.itldc.com/maintenance/85","description":"Our network team has scheduled maintenance on core routers in UA1.KHA. This is pro-active maintenance to ensure optimal performance of the networking infrastructure.\n\nWe expect there to be no significant impact, nor interruption to network connectivity. 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However, users may experience brief delays or short packet loss during switching traffic between core routers or BGP reconfiguration.\n\nCustomers with any questions are encouraged to reach out to our Support Team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"fb83e56f-579d-50b9-abee-f1fcb3505fd6","public_id":84,"type":"incident","title":"UA1.KHA outage due to anomaly environmental conditions","public_path":"/incident/84","url":"https://status.itldc.com/incident/84","description":"We noticed about UA1.KHA partial outage due to anomaly environmental conditions. More details will be posted soon.","status":"resolved","severity":null,"object":null,"created_at":"2020-05-29T19:31:02.000Z","published_at":"2020-05-29T19:31:02.000Z","updated_at":"2020-05-29T19:31:02.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-84-published","kind":"created","occurred_at":"2020-05-29T19:31:02.000Z","message":"We noticed about UA1.KHA partial outage due to anomaly environmental conditions. More details will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-97","kind":"update","occurred_at":null,"message":"Our staff works onsite to bring all things online at UA1.KHA. We identify issue but we need some time to fix it. Please be patient. 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Onsite staff ready to handle possible support requests for UA1.KHA locations.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"9d8ea4b4-2fdb-5d6b-a02c-732a3bf77897","public_id":83,"type":"maintenance","title":"EU4.PRG capacity upgrade: port reconfiguratin","public_path":"/maintenance/83","url":"https://status.itldc.com/maintenance/83","description":"Due to scheduled capacity upgrade we need to reconfigure some fiber links today. We expect BGP routing restart and possible packet loss for 1-2 minutes.\n\nOur apologies for any inconvenience and thank you for understanding.","status":"archived","severity":null,"object":{"id":"866b0d60-de90-4675-bfbd-20d38239e4be","type":"location","name":"Prague","code":"EU4.PRG","region":"Europe","country":"Czech Republic","country_code":"CZ","city":"Prague"},"created_at":"2020-05-06T11:52:00.000Z","published_at":"2020-05-06T11:52:00.000Z","updated_at":"2020-05-06T11:52:00.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-83-published","kind":"created","occurred_at":"2020-05-06T11:52:00.000Z","message":"Due to scheduled capacity upgrade we need to reconfigure some fiber links today. We expect BGP routing restart and possible packet loss for 1-2 minutes.\n\nOur apologies for any inconvenience and thank you for understanding.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"1b788c21-5a3f-555a-aa67-cc30a4e703d9","public_id":82,"type":"incident","title":"EU2.SOF network outage","public_path":"/incident/82","url":"https://status.itldc.com/incident/82","description":"Due to network hardware issue in EU2.SOF datacenter, some portions of networks can be unavailable. We investigating this issue, onsite staff on it's way. 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Further information will be posted on status.itldc.com later.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-95","kind":"update","occurred_at":null,"message":"Onsite staff working with network gear issue right now.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-96","kind":"update","occurred_at":null,"message":"Issue with network outage was fixed, metrics back to normal.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"9eb9b156-6fb2-5f21-af7a-baf618e7a4d5","public_id":81,"type":"incident","title":"EU6.GVA network performance issues","public_path":"/incident/81","url":"https://status.itldc.com/incident/81","description":"We investigating incident about EU6.GVA networks unavailability. 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RFO from datacenter' team:\n\nSome of our services were temporarily unavailable on April 10 from 3:11 pm to 3:24 pm due to a network problem.\n\nOur engineers immediately detected the problem and made every effort to restore service as soon as possible.\n\nYour services are now fully operational and we will take the necessary steps to ensure that this type of event cannot happen again in the future.\n\nWe continue to monitor our infrastructure and apologize for any inconvenience caused.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"d219b4d3-e0a3-534d-a019-3bfb3538d0c9","public_id":80,"type":"maintenance","title":"EU1.AMS Network Emergency Reconfiguration Notification","public_path":"/maintenance/80","url":"https://status.itldc.com/maintenance/80","description":"Here the notification of EU1.AMS network maintenance. Packet loss for selected destinations expected during this routine.\n\nYou are receiving this message as advance notice of planned maintenance.\n\n31.01.2020 between 9:00 and 10:00 CET your uplink with BGP session in SDC2, will be reconnected to the new router.\n\nThere is an expected interruption of service within 5 minutes. This action is necessary for migration clients connections to new network hardware and improving quality of service.\n\nWe apologise for the inconvenience. For further information about this maintenance please contact our technical support team.","status":"archived","severity":null,"object":{"id":"951c8ead-b80e-44fe-a23f-741abd0c2f26","type":"location","name":"Amsterdam","code":"EU1.AMS","region":"Europe","country":"Netherlands","country_code":"NL","city":"Amsterdam"},"created_at":"2020-01-30T16:40:15.000Z","published_at":"2020-01-30T16:40:15.000Z","updated_at":"2020-01-30T16:40:15.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-80-published","kind":"created","occurred_at":"2020-01-30T16:40:15.000Z","message":"Here the notification of EU1.AMS network maintenance. Packet loss for selected destinations expected during this routine.\n\nYou are receiving this message as advance notice of planned maintenance.\n\n31.01.2020 between 9:00 and 10:00 CET your uplink with BGP session in SDC2, will be reconnected to the new router.\n\nThere is an expected interruption of service within 5 minutes. This action is necessary for migration clients connections to new network hardware and improving quality of service.\n\nWe apologise for the inconvenience. For further information about this maintenance please contact our technical support team.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"bfad31e3-2941-540d-a4e3-2568917d0c8c","public_id":79,"type":"incident","title":"UA1.KHA external power grid outage","public_path":"/incident/79","url":"https://status.itldc.com/incident/79","description":"An external power grid failure has been detected at the UA1.KHA location. Currently datacenter electricity provided by our backup diesel generator set, all services available without any interruption. Unfortunately, at the moment, the term for troubleshooting in the external power supply grid is unknown.\n\nThere is a slight risk of unavailability of services. Our on-site engineers provide critical component monitoring to minimize the potential for service degradation.","status":"resolved","severity":null,"object":null,"created_at":"2020-01-13T15:06:38.000Z","published_at":"2020-01-13T15:06:38.000Z","updated_at":"2020-01-13T15:06:38.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-79-published","kind":"created","occurred_at":"2020-01-13T15:06:38.000Z","message":"An external power grid failure has been detected at the UA1.KHA location. Currently datacenter electricity provided by our backup diesel generator set, all services available without any interruption. Unfortunately, at the moment, the term for troubleshooting in the external power supply grid is unknown.\n\nThere is a slight risk of unavailability of services. Our on-site engineers provide critical component monitoring to minimize the potential for service degradation.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-92","kind":"update","occurred_at":null,"message":"External power grid restored. After checks we back to normal power. Diesel generators refuelled and back to stand-by mode.\n\nIncident resolved.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"0dee6b6a-1bcc-59be-a2ef-ab39b3cf3e56","public_id":78,"type":"incident","title":"EU5.GDN Network performance issues","public_path":"/incident/78","url":"https://status.itldc.com/incident/78","description":"We investigating incident about EU5.GDN networks unavailability. More details will be posted soon.","status":"resolved","severity":null,"object":{"id":"3b1387c9-62a3-452b-bfb6-72faa3901e2b","type":"location","name":"Gdansk","code":"EU5.GDN","region":"Europe","country":"Poland","country_code":"PL","city":"Gdansk"},"created_at":"2019-12-08T16:49:52.000Z","published_at":"2019-12-08T16:49:52.000Z","updated_at":"2019-12-08T16:49:52.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-78-published","kind":"created","occurred_at":"2019-12-08T16:49:52.000Z","message":"We investigating incident about EU5.GDN networks unavailability. More details will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-90","kind":"update","occurred_at":null,"message":"Issue identified, Artnet' NOC working on mitigation.","lifecycle":"identified","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-91","kind":"update","occurred_at":null,"message":"Connectivity restored, metrics back to normal. We checking all things.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]},{"schema_version":"1.0","historical":true,"id":"65c1f996-536b-5e9d-a774-312ed21a000a","public_id":77,"type":"incident","title":"EU4.PRG performance issues","public_path":"/incident/77","url":"https://status.itldc.com/incident/77","description":"We investigating incident about EU4.PRG networks unavailability. More details will be posted soon.","status":"resolved","severity":null,"object":{"id":"866b0d60-de90-4675-bfbd-20d38239e4be","type":"location","name":"Prague","code":"EU4.PRG","region":"Europe","country":"Czech Republic","country_code":"CZ","city":"Prague"},"created_at":"2019-11-17T09:15:01.000Z","published_at":"2019-11-17T09:15:01.000Z","updated_at":"2019-11-17T09:15:01.000Z","starts_at":null,"ends_at":null,"ended_at":null,"cancelled_at":null,"resolved_at":null,"archived_at":null,"timeline":[{"id":"legacy-77-published","kind":"created","occurred_at":"2019-11-17T09:15:01.000Z","message":"We investigating incident about EU4.PRG networks unavailability. More details will be posted soon.","lifecycle":null,"severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null},{"id":"legacy-update-89","kind":"update","occurred_at":null,"message":"IPv4 connectivity restored, we check all things in network gear logs to identify source of IPv4 unavailability.","lifecycle":"resolved","severity":null,"maintenance_state":null,"starts_at":null,"ends_at":null}]}]}