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IncidentArchived

Network Connectivity Issue - EU2.SOF

Sofia · EU2.SOF

We are investigating a network connectivity issue affecting several major peers at our EU2.SOF location in Sofia. The issue may be related to a carrier's fiber transport network within the city, but the cause has not yet been confirmed. We have switched traffic to backup carriers. No major connectivity issues are currently expected for customers, although some destinations may experience increased or fluctuating latency while these alternative routes are in use. Our engineers continue to investigate the issue. We will publish updates on this status page as more information becomes available.

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Event history

Updates and status changes in chronological order. UTC and your local time are shown together.

  1. Published

    We are investigating a network connectivity issue affecting several major peers at our EU2.SOF location in Sofia. The issue may be related to a carrier's fiber transport network within the city, but the cause has not yet been confirmed. We have switched traffic to backup carriers. No major connectivity issues are currently expected for customers, although some destinations may experience increased or fluctuating latency while these alternative routes are in use. Our engineers continue to investigate the issue. We will publish updates on this status page as more information becomes available.

  2. Update · Investigating

    We continue to investigate the connectivity issue at our EU2.SOF location in Sofia. Customer traffic has been rerouted through stable peers while investigation and testing continue on the affected paths using test traffic only. We will publish further updates on this status page as more information becomes available.

    Exact time unavailable in the original archive