GVA vm6 partial outage Thursday 14th September 2023

Location: Geneva, Switzerland

Services affected: virtual servers, vm6 cluster

Type of outage: hardware failure, partial

ETA: none yet

We want to inform you that we are currently experiencing a partial hardware outage in our Switzerland data center. This issue may result in service degradation for a small number of users, affecting the availability of some virtual servers. We understand the importance of your services, and we sincerely apologize for any inconvenience this may cause. We appreciate your patience and will keep you updated on our progress.

We cannot yet provide an expected resolution time for this incident. As an option, we can replace your service with a similar one. To do this, contact our technical support service.

Update: We are still working to identify the fault; this may take a long time. We recommend requesting a replacement server from our technical support team.

Thank you for your understanding and patience.