During this morning’s incident, some power infrastructure components were damaged. Datacenter staff are actively working on mitigation and stabilization.
As a result, there may be short periods of service unavailability while recovery actions are performed. Please also note that some servers may be rebooted due to necessary re-cabling and power infrastructure adjustments.
At this time, there is no ETA for complete mitigation of all related issues.
We will continue to monitor the situation closely and post further updates on our status page as new information becomes available.
Thank you for your understanding and patience.
Incident: UA1.IEV (Kyiv) Datacenter Unavailability
Start time:
Due to emergency electricity cuts in the region following massive russian attacks on civilian energy infrastructure, there are widespread power outages across Kyiv and the surrounding area.
As a result, the UA (Kyiv) datacenter is currently unavailable. At this moment, the datacenter infrastructure is offline. We are awaiting further details and official updates from the datacenter staff on site.
Our team is closely monitoring the situation and is in direct contact with the facility operators. Additional information will be published here as soon as it becomes available.
Thank you for your understanding.
]]>The scheduled maintenance is almost completed and the customer self-service portal is now online.
All interfaces to internal processing modules and external systems are currently under extended checks by our staff, but the portal is usable and core functions are available.
One issue is currently known: the NOWPayments payment system is temporarily unavailable. Our team is investigating this and we expect it to be restored within the next few hours.
In the meantime, please use an alternative payment method or simply wait a little while.
Thank you for your patience and understanding.
Scheduled Maintenance - Customer Self-Service Portal
During this weekend, we have scheduled an upgrade and maintenance window for our customer self-service portal.
Maintenance window:
During this period, you may experience delays with service activations and limited availability of some portal features, including access to ticket history and related functions.
As part of this maintenance, we will also migrate the self-service portal to a newer environment. This migration will include a short downtime of up to 4 hours, during which ordering new services will be temporarily unavailable.
Existing services will continue to operate normally.
Thank you for your understanding and patience while we improve our platform.
]]>Please note the following important points:
Existing services are not affected and continue to operate normally.
Some management features may be temporarily unavailable or delayed, including:
All delayed actions will be completed automatically once maintenance is finished.
We apologize for any inconvenience this may cause and appreciate your understanding. These works are necessary to ensure long-term stability and performance of our infrastructure.
Thank you for your patience.
]]>Updated maintenance window: December 30 - December 31, 2025
We will contact affected customers by email with an exact schedule and service-specific details closer to the migration dates.
The current facility is scheduled for renovation, and this move allows us to upgrade US3.MIA to a new, more powerful datacenter, better suited for future growth and next-generation hardware.
All progress updates will be published here on the status page.
Thank you for your understanding while we upgrade our Miami location to be faster, stronger, and more future-ready.
]]>Customer data is not affected. However, network connectivity may be briefly disrupted for some or all external destinations multiple times during the maintenance window.
Maintenance schedule (converted to UTC):
Details: The planned work includes router installation, configuration, and re-patching activities. Due to the level of existing service impact, the supplier will proceed during regular business hours. Intermittent network interruptions should be expected during the entire window.
We will continue to monitor the situation closely and provide updates if necessary.
]]>At this time, all ITLDC services in BCN are fully operational, and there has been no impact on customer equipment.
Our team continues to monitor the situation together with Equinix staff and will provide updates if needed.
Status: No impact - operating on generator power
]]>All other datacenters and services remain fully operational.
We will provide updates as soon as new information becomes available.
]]>The expected downtime for the Customer Portal is up to 2 hours. During this time:
Thank you for your understanding and patience while we make these improvements.
]]>UPDATE: Maintenance is completed. Minor issues will be resolved by our team and datacenter onsite staff within standard working hours.
We are expanding our EU3.RIX location and need more space and more rack power. For this reason, we have scheduled maintenance and migration works in Riga between September 26 and September 30.
During this time, we will deploy a new telecommunications infrastructure in our new datacenter, prepare the power distribution system, and carefully relocate our equipment to the new server rooms.
Since this involves physically moving servers, there will be a short and justified downtime. For the absolute majority of services, we expect downtime to be no longer than 2-4 hours. In rare cases it may take a bit longer, but rest assured – our team will closely monitor the process to bring your services online as quickly as possible.
]]>We would like to inform you about a scheduled maintenance for our EU3.RIX location in Riga, Latvia. This maintenance is necessary due to a potential issue identified with one of the power feeds. To prevent any unexpected disruptions in the future, we’ve planned proactive repair and replacement tasks.
Scheduled Date: February 5, 2025
Maintenance Window: 11:00 – 13:00 local Riga time (09:00 – 11:00 UTC)
Expected Downtime: 30–45 minutes (or less) for affected servers
What to Expect:
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. This maintenance is critical to ensuring the long-term stability and reliability of our infrastructure.
If you have any questions or concerns, please don’t hesitate to reach out to our support team.
]]>Impact:
Our team is working diligently to minimize the impact on your services and to ensure a swift resolution.
We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.
Thank you for your understanding and patience.
Further details and updates - http://status.itldc.com/
]]>During this maintenance window, we will be adding new bare metal servers equipped with NVMe and SSD drives and upgrade our SSD/NVMe VDS cluster to enhance performance. Additionally, we will be significantly upgrading our network infrastructure to improve overall reliability and scalability.
As part of this upgrade, brief periods of packet loss may occur, lasting up to 15 minutes. We are taking all possible measures to minimize these interruptions and ensure a smooth maintenance process.
We appreciate your patience and understanding as we work to improve our services. If you have any concerns or questions, please don’t hesitate to contact our support team.
]]>During this maintenance window, your services will remain active for the majority of the time. However, please note that there will be a brief period — up to 4 hours — when your services may be temporarily unavailable as we transport equipment to the new location.
The migration is part of our strategic decision to improve the reliability and scalability of our infrastructure following a recent SEA datacenter provider outage. By moving to a new physical location, we aim to secure better network options, a more stable electricity budget, and the ability to expand our network peering links in the future. Additionally, we will be upgrading our network hardware to ensure we meet both current and future requirements for scalability and reliability.
As part of this migration and maintenance, we will also deploy more dedicated server platforms to accommodate increasing customer demand for cost-effective, high-performance SSD and NVMe servers, particularly on the West Coast.
Thank you for your understanding and continued support. If you have any questions or concerns, please feel free to reach out to our support team.
]]>We are currently experiencing a network outage at the FiberHub datacenter in Seattle. Onsite team is actively working to mitigate the issue, which has resulted in partial connectivity loss and network timeouts. At this time, there is no estimated time for resolution (ETR). We will provide updates as more information becomes available. Thank you for your patience.
]]>Impact:
Our team is working diligently to minimize the impact on your services and to ensure a swift resolution.
We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.
Thank you for your understanding and patience.
]]>Maintenance Details
Scheduled Dates: April 30, 2024 - May 01, 2024 Expected Network Downtime: Up to 30 minutes
The upcoming maintenance will involve comprehensive enhancements to our infrastructure. We will replace the existing network components with cutting-edge hardware, reorganize and inspect all cabling, and introduce new dedicated servers and host nodes. These additions will be available for orders shortly after installation. Possible network downtime is up to 30 minutes.
We apologize for any inconvenience caused and appreciate your understanding as we continue to improve our services. Please do not hesitate to reach out our support team if you require assistance or have any concerns during this period.
]]>Maintenance Details
Scheduled Dates: April 28-29, 2024 Expected Downtime: Up to 30 minutes
During this period, we will be undertaking significant upgrades to enhance our infrastructure. All existing servers will be relocated to a newly designed server room equipped with advanced network hardware and updated power distribution systems. This move is aimed at boosting performance, improving reliability, and enhancing the overall security of our data center.
What to Expect
While we aim to minimize disruptions, some downtime of up to 30 minutes should be expected. This downtime is necessary to ensure a smooth transition and secure installation of all equipment in the new server room. We appreciate your understanding and patience during this brief interruption.
Should you have any concerns or require assistance during this time, please feel free to reach out to our support team, who will be more than happy to help. We thank you for your understanding and cooperation as we perform these necessary upgrades. These enhancements will provide a solid foundation for our services and ensure that we continue to deliver the exceptional performance and reliability you expect from us.
]]>The Kharkiv datacenter is currently offline, resulting in service unavailability. We understand the critical nature of your data and services hosted in our Kharkiv facility, and we are actively working to restore operations as soon as it is safe to do so.
We regret to inform you that due to the recent rocket attack by russian terrorists on Kharkiv's civilian infrastructure, our datacenter is currently operating on diesel generators. The power grid in the vicinity has been severely affected, and we are unable to predict the estimated time for its recovery.
The safety and security of our staff and customers are our utmost priority. We are closely monitoring the situation and are working diligently to ensure the safety of everyone involved while maintaining service continuity to the best of our ability.
We will provide updates as the situation evolves and more information becomes available.
]]>During this maintenance, we will be deploy new telecommunications infrastructure, racks, and cabling systems in the new datacenter. Servers and other components will be carefully transported to the new location during this maintenance window.
Expected downtime for active services is less than 6 hours in total. This migration is part of our ongoing efforts to modernize our infrastructure and enhance service performance.
Thank you for your understanding and cooperation.
]]>Maintenance Details:
What to Expect:
Your go-to self-service customer portal and API will take a quick coffee break during this time. Don't worry, they'll be back before you know it! While we're sprucing things up, new service deployments and procedures might hit a small speed bump, but we promise to smooth things out ASAP. Oh, and here's a heads-up: while some payment systems may still be up and running, it's always a good idea to top up your account beforehand, just in case - because some payment methods may be unavailable for a couple of hours.
We're sorry for any inconvenience this might cause, but we're sure the results will be totally worth it! Got questions or need a hand? Our awesome support team will be standing by to help.
Thanks a million for being part of our awesome community!
Cheers, ITLDC Team
]]>Maintenance Details:
Impact:
We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Our team will do their utmost to complete the maintenance promptly.
If you have any urgent concerns or require assistance during this time, please reach out to our support team, who will be on standby to assist you.
]]>Impact:
Our team is working diligently to minimize the impact on your services and to ensure a swift resolution.
We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.
Thank you for your understanding and patience.
]]>Dear Valued Customers,
We would like to inform you about an upcoming scheduled network maintenance in our Los Angeles datacenter. This maintenance is a crucial step towards enhancing the performance of our network and facilitating the introduction of new services that demand increased capacity and bandwidth.
Maintenance Details:
During the maintenance window, which is scheduled from December 01 to December 03, 2023, between 10:00 and 19:00 local time, we will be upgrading or replacing nearly all network equipment within the Los Angeles datacenter.
Expected Impact:
While we strive to minimize disruption, customers may experience short periods of packet loss or network unavailability lasting up to 10-15 minutes at various intervals during the maintenance window.
Why This Maintenance is Necessary:
This comprehensive network upgrade is essential to ensure that we can continue to provide you with a reliable and high-performance network infrastructure. By investing in this upgrade, we are preparing our network to support new and advanced services, as well as meet the growing demands of your business.
What to Expect:
Your Data Security:
Rest assured, we have taken all necessary precautions to safeguard your data during this maintenance process. Data integrity and security are paramount to us, and we will implement stringent measures to ensure no data is compromised during the upgrade.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our network infrastructure to better serve you.
If you have any urgent concerns or require further information, please do not hesitate to reach out to our support team.
Thank you for entrusting us with your business, and we look forward to providing you with an even more robust and reliable network after the completion of this maintenance.
]]>Partial Network Degradation
MIA Datacenter
We are currently experiencing a external network connectivity issues in our MIA datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.
Our team is working diligently to minimize the impact on your services and to ensure a swift resolution.
We will provide an update on the status of the issue within the next hour or as soon as new information becomes available.
We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our MIA datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.
]]>Description:
We are currently experiencing a partial network degradation in our Singapore datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.
Impact:
Our team is working diligently to minimize the impact on your services and to ensure a swift resolution.
Next Update:
We will provide an update on the status of the issue as soon as new information becomes available.
We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.
Thank you for your understanding.
]]>We apologize for any inconvenience this may cause. If you require additional help or advice, contact our technical support.
]]>Datacenter: SDC1 Dronten
Services affected: Racks 1.3.* and 3.1.* **
Duration: 3 to 5 hours
This is a notification about scheduled maintenance in the EU1.AMS location, SDC1 datacenter.
We would like to inform you that from September 16 to September 19, 2023, we will be migrating some EU1.AMS server farms from SDC1 (Dronten) to SDC2 (Meppel). A small number of hardware located in 1.3.* and 3.1.* racks are subject to migration. You can see the list of servers that we will transport in DCIManager, using a filter by rack number.
We will transfer equipment in several stages, the expected time of unavailability will be from 3 to 5 hours. The network parameters of the equipment and other settings remain unchanged. Please adjust your processes and, if required, notify your customers about expected service interruption. We apologize for any inconvenience caused by this scheduled maintenance.
Thanks for your trust and understanding. If you have any questions please contact our support team.
]]>Services affected: virtual servers, vm6 cluster
Type of outage: hardware failure, partial
ETA: none yet
We want to inform you that we are currently experiencing a partial hardware outage in our Switzerland data center. This issue may result in service degradation for a small number of users, affecting the availability of some virtual servers. We understand the importance of your services, and we sincerely apologize for any inconvenience this may cause. We appreciate your patience and will keep you updated on our progress.
We cannot yet provide an expected resolution time for this incident. As an option, we can replace your service with a similar one. To do this, contact our technical support service.
]]>Description:
We are currently experiencing a partial network degradation in our Singapore datacenter. Our technical teams are actively investigating the issue to restore full functionality as quickly as possible.
Impact:
Our team is working diligently to minimize the impact on your services and to ensure a swift resolution.
Next Update:
We will provide an update on the status of the issue as soon as new information becomes available.
We apologize for any inconvenience this may cause and thank you for your patience as we work to resolve this network degradation in our Singapore datacenter. Your business continuity and data security are our top priorities. If you have any urgent concerns or require further assistance, please do not hesitate to contact our support team.
Thank you for your understanding.
]]>The update is necessary to improve gateway platform's performance and stability. However, it will require up to 6 hours of downtime. We understand this may disrupt your work, and we are truly sorry for this inconvenience.
During the downtime, gateway platform may be temporarily unavailable or have limited functionality. Other payment processing systems (cards, paypal, wire, domestic) will function normally during this time, without any restrictions.
We apologize for any disruption or inconvenience caused and we appreciate your patience and support.
]]>We apologize for any inconvenience. If you have any questions or comments, please contact our technical support service.
]]>]]>On March 20th between 4:00pm and 9:00pm, there will be emergency maintenance on an electrical panel in one of our Seattle datacenters. During the maintenance, there will be a brief outage of up to 30 minutes as the main power leg is replaced. Due to the load on the UPS,all equipment being fed from the panels will need to be shutdown during this maintenance. Your equipment is not fed via this panel, so your equipment will not need to be shutdown however, the equipment that provides your network connectivity is. So while your equipment will not be powered down you will lose connectivity during the maintenance window.
We again ask those customers who can migrate their servers to other our locations to do so. By doing this, you will help yourself and our engineers.
UPDATE for 07:00 EET: DC1.KHA is powered off. ETA for refuelling is not clear but no more than few hours.
]]>We again ask those customers who can migrate their servers to other our locations to do so. By doing this, you will help yourself and our engineers.
]]>As we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration. Please contact our support team for available options.
]]>As we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration. Please contact our support team for available options.
]]>On October 4 12:00-16:00 UTC, we will carry out a planned upgrade of our self-service portal. We will add additional database instances to improve reliability and performance, as well as carry out the necessary routine operations.
There is no impact on active services. However, there may be slight delays in the activation of new services. For a short time (about 10-15 minutes), some sections of the self-service portal may be inaccessible or timeouts may be noted.
We apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.
]]>From October 11 till October 13, 2021 we will upgrade our core network system on EU1.AMS datacenter. During this maintenance, some core switches will be upgraded with advanced modules. In addition, we will be replacing part of our existing routing system with a completely new hardware with enhanced features and performance.
We do not expect any significant service interruptions or delays. At the same time, during the specified period of time, several short-term delays (up to few minutes) in network access in certain regions and networks are possible.
We apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.
]]>As we notified earlier, services in the UA1.KHA data center are provided as-is, with no guarantee of availability. If you want to migrate the service to another data center - do it, we will assist with migration as usual.
]]>From Tuesday, 2 August, 2022, 12:00 p.m., to Wednesday, 3 August, 2022, 6:00 p.m., preparations for the placement of new UPS units will take place. We would like to inform you of the increased risk of an outage during this time frame. On Wednesday, 3 August 2022, the new UPS units will be connected, which requires a shut down of the A power supply branch from 6:00 p.m. to 8:00 p.m. During this time frame, the power supply for your services will be unavailable for approximately 30 minutes. It is necessary to shut down your servers before the operation.
If you have any questions, please contact our support team.
]]>Expected impact on services: during the maintenance window possible one or more short periods (3-5 minutes) of inaccessibility of the network service on EU2.SOF due to BGP reconfiguration and MAC tables rebuilding on the network.
Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
]]>We expect that only small amount of services will be unavailable during this maintenance. Affected services should bring online when maintenance will be completed. No additional actions is required from your side.
]]>For most virtual services, we back up user data in our data centers in other regions. For dedicated servers - we are ready to provide our customers with dedicated servers of a similar configuration in our other data centers for data migration.
Contact our support team for details.
Починаючи з 5:00 EET 24 лютого, центри обробки даних UA1 та UA2 надають послуги «як є», без гарантій доступності сервісу та безпеки даних. Надання технічної підтримки «на місці» також не гарантується в цих місцях. Нашим абсолютним пріоритетом є безпека наших колег і наших клієнтів – будь ласка, не плануйте відвідування центрів обробки даних.
Для більшості віртуальних послуг ми створюємо резервні копії даних користувачів у наших центрах обробки даних в інших регіонах. Для виділених серверів - ми готові надати нашим клієнтам виділені сервери подібної конфігурації в інших наших дата-центрах для міграції даних.
Зв’яжіться з нашою командою підтримки, щоб дізнатися більше.
]]>From November 19 to November 28, 2021, we will be moving the equipment of our EU2.SOF location to a new, modern building. In addition, we will update the power supply system, network equipment and prepare the infrastructure to provide new services.
Virtual servers (SSD VDS) will be migrated online (without downtime) to new hypervisor systems. Dedicated servers and colocation will be migrated between November 11th and November 14th with the lowest possible downtime.
We apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.
]]>From November 19 to November 28, 2021, we will be moving the equipment of our EU2.SOF location to a new, modern building. In addition, we will update the power supply system, network equipment and prepare the infrastructure to provide new services.
Virtual servers (SSD VDS) will be migrated online (without downtime) to new hypervisor systems. Dedicated servers and colocation will be migrated with the lowest possible downtime. For the dedicated servers, we will schedule two maintenance windows - 19-11-2021 - 21-11-2021 and 26-11-2021 - 28-11-2021. During these maintenance windows, some dedicated servers and colocation will be unavailable for up to a few hours - this time required to dismount hardware from the racks and carefully move to the new building.
We apologize for any inconvenience this may cause and thank you for understanding. If you have any additional questions or suggestions, we ask you to contact our support team.
]]>Unfortunately, due to migration between hypervisors, virtual machines will be moved in "offline" mode, i.e. we will carefully turn off virtual server, move it to new hypervistor and then turn it on again. We expect each virtual server to be migrated within 10-15 minutes. These works will be carried out from 25 to 29 October, 2021. No action or participation is required from users.
We apologize for any inconvenience this may cause. At the same time, such migration is necessary for reliable and trouble-free operation in the future.
For users who have questions or suggestions on this issue, we recommend contacting our technical support.
]]>Unfortunately, due to migration between hypervisors, virtual machines will be moved in "offline" mode, i.e. we will carefully turn off virtual server, move it to new hypervistor and then turn it on again. We expect each virtual server to be migrated within 10-15 minutes. These works will be carried out from 18 to 22 October, 2021. No action or participation is required from users.
We apologize for any inconvenience this may cause. At the same time, such migration is necessary for reliable and trouble-free operation in the future.
For users who have questions or suggestions on this issue, we recommend contacting our technical support.
]]>During the maintenance, the services located in the SG1.SIN data center will not be available. Please keep this in mind when scheduling your tasks for the specified time.
We apologize for any inconvenience this may cause.
We encourage users who have additional questions about this post to contact our support team.
]]>Customers with questions or concerns are encouraged to reach out to our Support Team.
]]>We will endeavour to keep maintenance period to a minimum.
If you have any questions or concerns, please reach out to us by opening up a support ticket on your account.
]]>More information will be posted later.
]]>We expect there to be no significant impact, nor interruption to network connectivity. However, users may experience brief delays or short packet loss during switching traffic between core routers or BGP reconfiguration.
Customers with any questions are encouraged to reach out to our Support Team.
]]>Our apologies for any inconvenience and thank you for understanding.
]]>You are receiving this message as advance notice of planned maintenance. 31.01.2020 between 9:00 and 10:00 CET your uplink with BGP session in SDC2, will be reconnected to the new router. There is an expected interruption of service within 5 minutes. This action is necessary for migration clients connections to new network hardware and improving quality of service.
We apologise for the inconvenience. For further information about this maintenance please contact our technical support team.
]]>There is a slight risk of unavailability of services. Our on-site engineers provide critical component monitoring to minimize the potential for service degradation.
]]>Customers with questions or concerns are encouraged to reach out to our Support Team. Thank you for understanding!
]]>More information will be posted later.
]]>Location: US1.LAX Los Angeles, USA
Date: March 30th 2019
Start Time: 10:00AM PDT (17:00 UTC)
End Time: 15:00AM PDT (22:00 UTC)
Expected Outage: up to 180 Minutes
Risk: During infrastructure and servers relocation, all services on US1.LAX will be unavailable
Description:
Our supplier will be decommissioning its LAX01 facility located in Los Angeles, CA 90014. We will relocate our infrastructure to new location (Equinix LAX03). During hardware transfer, US1.LAX will be unavailable. Our staff will work in the data center in order to make the move as fast as possible.
Equinix LAX03 (El Segundo) is a world class facility with easy access to LAX airport, area amenities and as expected from an interconnection leader like Equinix, very rich connectivity. The facility is a single floor tier 3 datacenter, with N+1 cooling and power, customer workspaces, meeting rooms, dock high loading dock, with breakrooms as well as free parking. Equinix’s stringent security standard provides for the most stringent compliance regulations, the facility also boasts NIST 800-53/FISMA, SOC 1 Type II, PCI-DSS, SOC 2 Type II and ISO 27100. LAX03 Network is one of our largest POP(s) with tremendous 100gbps connectivity on carrier facing circuits, featuring connectivity from GTT, Cogent, NTT, PacketFabric, Equinix Peering, Any2 Peering, Comcast, Google, and more.
We appreciate your understanding and patience during this maintenance and welcome all feedback.
]]>Location: US2.EWR New Jersey, USA
Date: Wednesday, March 13th 2019
Start Time: 3:00AM EST (07:00 UTC)
End Time: 4:00AM EST (08:00 UTC)
Expected Outage: 45 Minutes
Risk: Network connectivity while the core router is being replaced.
Description:
Our connectivity provider will be performing a network maintenance in order to upgrade our core networking infrastructure. This will be inclusive of replacing existing legacy core with a much more robust routing appliance.
This network maintenance will benefit customers by offering a wider variety of growth options, improved latency/connectivity and improved reliability.
We appreciate your understanding and patience during this maintenance and welcome all feedback.
]]>During the maintenance NO outages in energy supply in datacenter are expected becase we are backed by UPS stack and external diesel generator units.
Customers with questions or concerns are encouraged to reach out to our Support Team.
]]>We would like to inform you in advance about a scheduled maintenance on UPS units on power branch „B“. The operation will take place in EU4.PRG data center on February 5th from 10:00 am CET and should be completed by 05:00 pm CET. The main purpose of this maintenance is the increase of power capacity on UPS and their technological upgrade.
Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
]]>ITLDC will be performing system maintenance and upgrade of Customer Portal my.itldc.com. During this time period you will not be able to log into Customer Portal, submit tickets, or make any purchases.
We apologize in advance for any inconvenience this might cause. Please contact our support team for more information.
]]>Location = SDC1, Dronten, NL
Service Type = Room divider maintenance, A-feed Room 3
This maintenance time has been chosen with the reason that the average European and international users will be minimally affected.
During this maintenance the power redundancy in your rack will be disabled, the a-feed divider will be connected to the new main power divider C. During this maintenance your primary B power feed will not be affected. In the same time we will combine this maintenance with a planned event (circuit breaker test and service) for next year, this will prevent a new maintenance window in 2019
Please make sure that single connected devices on the A-feed pdu are gracefully shut down or powered off before this maintenance window. If you want to make sure that hardware such as your switches or routers will stay online during the maintenance, please contact support to double check if these devices are connected to the B-Feed.
We apologize in advance for any inconvenience this might cause. Please contact our support team for more information.
]]>Our apologies for any inconvenience caused. If you have any questions or suggestions, please contact our support team.
]]>We do not expect any significal impact to services. During network upgrade process rack switches will be connected with additional links to core network, it may cause minor packet loss for few seconds. Also, we will move small amount of dedicated servers to another racks. Owners of affected services will be directly contacted by our ticket system with additional information.
In case of any questions or suggestions please contact our technical support team.
]]>We do not expect any significal impact to services. During upgrade process rack switches will be connected with additional links to core networks, it may cause minor packet loss for few seconds.
In case of any questions or suggestions please contact our technical support team.
]]>In some cases VM will be offline during migration process. Please accept our apologies for possible service degradation.
Please contact our support team for more information.
]]>Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
]]>Expected impact to services: during maintenance window possible one or more short periods (3-5 minutes) of inaccessibility of the network service on EU2.SOF due to BGP reconfiguration and MAC tables rebuild on the network.
Customers with questions or concerns are encouraged to reach out to our Technical Service team.
]]>We apologize for any inconvenience and appreciate your patience during this maintenance window.
]]>Customers with questions or concerns are encouraged to reach out to our Support Team.
]]>The switching is going to be carried out three times:
Customers with questions or concerns are encouraged to reach out to our Support Team.
]]>** UPDATE ** Connectivity restored, no BGP flapping or packet loss, all metrics back to normal.
** UPDATE FROM DC NOC ** Service interruption: Some client in SDC2, Meppel had an interruption with a network connection.
Reason: Defective hardware of one of our customers was connected to Serverius network.
When the problem started our monitoring systems didn’t show us any abnormal information like volume or anomaly traffic. Even the Syslog system didn’t give us any clear information about root reason of the problem. To fix the problem we tried to restart Cisco router but after the restart, the same problems came back. Therefore all customer’s connections were disabled on the affected routers and we enabled them one by one until we found the uplinks which caused all problems. After a while, it was found and disconnected.
We are investigating which kind of abnormal traffic was generated, why the CPU on both Cisco routers was affected and how we can avoid this kind of problem in the future.
We apologize for the inconvenience.
]]>No service interruptions expected.
]]>Note: this is not location-wide maintenance, only few servers will be affected. Our support team will contact directly owners of servers that will be powered off for few minutes. No downtime expected for other services.
Please contact our support team for further information.
]]>Our apologies for possible inconvenience. Please contact our support team for further information, if required.
]]>We apologize for any inconvenience this may cause. Please feel free to contact us if you need any further information.
]]>Start: 2017-07-12 22:00:00 CEST
End: 2017-07-12 23:00:00 CEST
Reason: This year we were faced with a lot of maintenances at the fiber network in the Netherlands. During those maintenances our L2 transport service was affected and our clients had outages. Also, the total amount of traffic in our Transport network is always increasing, just like the expectations of our clients to this service. To avoid the outages in the future with relation to planned or emergency maintenances of our fiber suppliers, and to increase the amount of ports and total capacity, we have built a totally new Transport network. This network is based on the newest Huawei CloudEngine hardware and has fully redundant fiber channels. It's done like fully redundant and fully independent of main Serverius IP transit network.
Expected Outage: At this step of the implementation, we should migrate all existing L2 vlans connections between SDC1 and SDC2 to the new Transport network. Expected outage is up to 30 seconds for reconnections.
]]>Expected Duration: up to 5 minutes for network infrastructure, up to 15 minutes for dedicated servers.
Description: Small part of installed hardware at EU3.RIX need to be reconnected to another power feeds for better reliability in the future. Expected outage: We expect network unavailability for few minutes, that affects all customers who host their resources at EU3.RIX. Few dedicated servers and VDS nodes will be safely rebooted with assistance of our staff and onsite engineers.
We apologize in advance for any inconvenience this might cause. Feel free to contact our staff for more information about this issue and assistance
]]>We found a critical bug in our Huawei switches. To avoid any future problems related to this bug, we will have to upgrade our hardware. For the upgrade we should restart the switch to which you are connected. So, we are going to restart this switch at 00:00 18.04.2017. During this maintenance you will have up to 5 minutes of downtime. We apologize in advance for any inconvenience that this might cause.
During this maintenance network access from few of our racks will be unavailable for short time.
Customers with questions or concerns are encouraged to reach out to our Customer Support team.
]]>Location = Network outage
Service Type = unknown
Start: 20:10 10.04.2017
Location: DC1 and/or DC2
Reason: Unknown.
Impact: Packetloss
We apologize in advance for any inconvenience this might cause. When there will be news we will inform you here.
]]>The reason for the growth of network latency is a broken fiber-optic cable, repair in progress.
]]>Date: 14.03.2017 Time range: 06:00 – 07:00 EET (GMT +2)
Reason for PW: Core router capacity upgrade
Expected impact over services: we do not expect any service interruption during the PW
Possible impact over services: some short interruptions, up to 30 seconds each, are possible
Please accept our sincere apologies about any inconvenience caused.
]]>More details about this maintenance progress will be posted here, also we will publish detailed information on our website https://itldc.com/blog/
]]>Would like to inform you that, due to planned works on 6th and 8th March 2017 from 04:00 till 06:00 EET, short-term intermissions might be expected in the network connection. We apologize for any inconveniences it may cause.
Customers with questions or concerns are encouraged to reach out to our Technical Support Team.
]]>Our apologies for any inconvenience caused. Please contact our support team for further details.
]]>Location = Zwolle, NL Service Type = Dark fiber
Start: 2017-02-08 00:00:00 UTC
End: 2017-02-08 06:00:00 UTC
Total expected duration: from few minutes to two hours.
Reason: Precautionary maintenance. This work represents precautionary maintenance, Relined is obliged to carry out this work to maintain the quality of our fiber network. This activity will impact the SDC1<->AMS-NIKHEF and DC1<->DC2 fiber.
Expected Outage: When during the maintenance window both fibers will be affected exactly at the same time, partial downtime to some internet routes could be possible. We asked Relined to do the maintenance fiber by fiber, they promised to try, but unfortunately no guarantee could be given.
We will add today additional uplink at DC2 and will route part of affected networks to another uplinks. This upgrade will minimize impact to our customers, but we unable to guarantee that all services will be available during this maintenance window.
We apologize in advance for any inconvenience this might cause. Please contact our support team in case of any inquires.
]]>Location = Zwolle, NL Service Type = Dark fiber
Start: 2017-02-08 00:00:00 UTC End: 2017-02-08 06:00:00 UTC
Reason: Precautionary maintenance. This work represents precautionary maintenance, Relined is obliged to carry out this work to maintain the quality of our fiber network. This activity will impact the SDC1<->AMS-NIKHEF and DC1<->DC2 fiber.
Expected Outage: When during the maintenance window both fibers will be affected exactly at the same time, partial downtime to some internet routes could be possible. We asked Relined to do the maintenance fiber by fiber, they promised to try, but unfortunately no guarantee could be given.
We will add today additional uplink at DC2 and will route part of affected networks to another uplinks. This upgrade will minimize impact to our customers, but we unable to guarantee that all services will be available during this maintenance window.
We apologize in advance for any inconvenience this might cause. Please contact our support team in case of any inquires.
]]>Location = Zwolle, NL Service Type = Dark fiber
Start: 2017-02-07 00:00:00 CET End: 2017-02-07 07:00:00 CET
Start: 2017-02-08 00:00:00 CET End: 2017-02-08 07:00:00 CET
Start: 2017-02-09 00:00:00 CET End: 2017-02-09 07:00:00 CET
Reason: Precautionary maintenance. This work represents precautionary maintenance, Relined is obliged to carry out this work to maintain the quality of our fiber network. This activity will impact the SDC1<->AMS-NIKHEF and SDC1<->SDC2 fiber.
Expected Outage: When during the maintenance window both fibers will be affected exactly at the same time, partial downtime to some internet routes could be possible. We asked Relined to do the maintenance fiber by fiber, they promised to try, but unfortunately no guarantee could be given.
We apologize in advance for any inconvenience this might cause.
]]>Customers with any questions are encouraged to reach out to our Technical Support team.
]]>Affected Services: shared hosting on h1-kh cluster (UA)
Expected downtime: some websites or components can be unavailable for short period of time (about 3-5 minutes).
Customers with questions or concerns are encouraged to reach out to our Technical Service team.
]]>Date: November 4, 2016
Start Time: 17:00 UTC
Duration: 4-6 hours
Anticipated Impact: Momentary periods of increased temperature within US1.LAX location server room.
Summary:
One of 20 ton HVAC units requires repair of a faulty component. HVAC technicians are currently on site working on the unit. During these repairs this HVAC unit will be operating at reduced capacity (approximately 50%). Customers within datacenter may notice increased temperature during this emergency maintenance window. Once repairs are completed all temperatures will return to normal. We do not anticipate any customer facing impact other than brief temperature increases.
]]>Expected impact to services: We do not expect any impact to services, but during maintenance one power feed will ran without UPS backup (in bypass mode).
We apologize for any inconvenience this may cause. Feel free to contact our staff for more information about this issue.
]]>Our apologies for any inconvenience caused. We investigating logs for more details of this issue.
]]>Expected Duration: up to 5 minutes for network infrastructure, up to 15 minutes for dedicated servers.
Description: Small part of installed hardware at EU3.RIX need to be reconnected to another power feeds for better reliability in the future.
Expected outage: We expect network unavailability for few minutes, that affects all customers who host their resources at EU3.RIX. Few dedicated servers will be safely rebooted with assistance of our staff and onsite engineers.
We apologize in advance for any inconvenience this might cause. Feel free to contact our staff for more information about this issue and assistance.
]]>