Some systems are experiencing issues

Stickied Incidents

Thursday 24th February 2022

Notification of the status of UA1 and UA2 data centers.

Starting from 5:00 EET on February 24, data centers UA1 and UA2 provide services "as is", without guarantees of service availability and data safety. The provision of "on site" technical support is also not guaranteed in these locations. Our absolute priority is the safety of our colleagues and our clients - please do not plan visits to data centers.

For most virtual services, we back up user data in our data centers in other regions. For dedicated servers - we are ready to provide our customers with dedicated servers of a similar configuration in our other data centers for data migration.

Contact our support team for details.

Починаючи з 5:00 EET 24 лютого, центри обробки даних UA1 та UA2 надають послуги «як є», без гарантій доступності сервісу та безпеки даних. Надання технічної підтримки «на місці» також не гарантується в цих місцях. Нашим абсолютним пріоритетом є безпека наших колег і наших клієнтів – будь ласка, не плануйте відвідування центрів обробки даних.

Для більшості віртуальних послуг ми створюємо резервні копії даних користувачів у наших центрах обробки даних в інших регіонах. Для виділених серверів - ми готові надати нашим клієнтам виділені сервери подібної конфігурації в інших наших дата-центрах для міграції даних.

Зв’яжіться з нашою командою підтримки, щоб дізнатися більше.

Past Incidents

Saturday 10th January 2026

Scheduled Maintenance - Customer Self-Service Portal, scheduled 2 months ago

Maintenance Update - Portal Online

The scheduled maintenance is almost completed and the customer self-service portal is now online.

All interfaces to internal processing modules and external systems are currently under extended checks by our staff, but the portal is usable and core functions are available.

One issue is currently known: the NOWPayments payment system is temporarily unavailable. Our team is investigating this and we expect it to be restored within the next few hours.

In the meantime, please use an alternative payment method or simply wait a little while.

Thank you for your patience and understanding.

Scheduled Maintenance - Customer Self-Service Portal

During this weekend, we have scheduled an upgrade and maintenance window for our customer self-service portal.

Maintenance window:

  • UTC: 10-01-2026 15:00 - 11-01-2026 21:00
  • CET: 10-01-2026 16:00 - 11-01-2026 22:00
  • EET: 10-01-2026 17:00 - 11-01-2026 23:00
  • EST: 10-01-2026 10:00 - 11-01-2026 16:00

During this period, you may experience delays with service activations and limited availability of some portal features, including access to ticket history and related functions.

As part of this maintenance, we will also migrate the self-service portal to a newer environment. This migration will include a short downtime of up to 4 hours, during which ordering new services will be temporarily unavailable.

Existing services will continue to operate normally.

Thank you for your understanding and patience while we improve our platform.