Our upstream network supplier will be performing emergency maintenance on routing infrastructure serving the SG1.SIN datacenter. This maintenance is required to resolve underlying routing hardware issues that caused last week's performance degradation for certain destinations.
Customer data is not affected. However, network connectivity may be briefly disrupted for some or all external destinations multiple times during the maintenance window.
Maintenance schedule (converted to UTC):
Details: The planned work includes router installation, configuration, and re-patching activities. Due to the level of existing service impact, the supplier will proceed during regular business hours. Intermittent network interruptions should be expected during the entire window.
We will continue to monitor the situation closely and provide updates if necessary.